Candidate Information Name Available: Register for Free Title Senior Customer Success Target Location US-GA-Lawrenceville Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
Search 2 million Resumes Keywords: City or Zip:	Related Resumes Marketing Manager Customer Success Atlanta, GA Customer Success Vice President Alpharetta, GA Customer Success Service Marietta, GA Customer Success Service Acworth, GA Senior Global Customer Support Manager / Sales Logistics Manager Woodstock, GA Customer Success Manager Douglasville, GA Customer Success Digital Marketing Alpharetta, GA

Candidate's Name
PHONE NUMBER AVAILABLE Lawrenceville, GA Street Address  EMAIL AVAILABLESummarySenior Customer Success Manager highly effective at conflict resolution and persuasive communication. Skilled at building and maintaining professional relationships with key clientele to meet their various needs. Highly resourceful professional who has a natural ability in prioritization, acquiring policy knowledge, and problem solving.Core CompetenciesAccount ManagementConflict ManagementCritical ThinkingCustomer ServiceProblem ResolutionRisk ManagementLead GenerationCoachingUnderstanding of EthicsPolicy and ProcedureProgram ManagementRelationship ManagementKey Accts/Territory MgmtCollaberationActive ListeningTechnology CompetenciesPeachtree AccountingAdvanced Microsoft ExcelDocuSignInternet ResearchDatabase ManagementMicrosoft WordQuantitative ReportsMicrosoft TeamsProfessional ExperienceSenior Customer Success Manager  Sage/Lawrenceville, GA (Sep 2003  June 2021)Scheduled appointments to meet customer needs and resolve key concerns.Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.Demonstrated excellent communication skills in resolving product and consumer complaints.Assisted customers with making payments or establishing payment plans to bring accounts current.Fielded customer complaints and queries, fast-tracking them for problem resolution.Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.Asked probing questions to determine service needs and accurately input information into electronic systems.Informed customers about billing procedures, processed payments and provided payment option setup assistance.Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.Mentored new employees on procedures and policies to maximize team performance.Relayed customer feedback to cross-functional teams to improve products and services.Exceeded company productivity standards on consistent basis.