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Click here or scroll down to respond to this candidateOlaide
Value-oriented ServiceNow platform expert with over 7 years of experience and
successful ServiceNow implementation. Highly skilled in designing, developing, and
Yusuf
customizing ServiceNow applications and modules, as well as integrating with
third-party systems and optimizing workflows. Possesses strong analytical and
technical abilities to effectively address diverse business requirements. Proven track
ServiceNow
record of revolutionizing ITSM, ITOM, HRSD, and CSM functions through successful
Developer
ServiceNow module implementation. Effective leader, coach, mentor, and
proficient in managing projects
Contact
Address Work History
Frisco Texas
Phone 2022-02 - SENIOR SERVICENOW DEVELOPER/
PHONE NUMBER AVAILABLE Current ADMINISTRATOR
E-mail Knowledge and working experience of other ServiceNow
CDW
EMAIL AVAILABLE ITOM modules like ServiceNow Discovery, Service Mapping,
ITAM.
Good knowledge of ServiceNow CMDB CSDM data model
Skills and Knowledge on identification, classification rule in CMDB
Proven experience as a key technical resource leading the
CMDB and CSDM development and delivery of ITOM / CMDB solutions in
ServiceNow environments
Discovery , Service Mapping
Extensive hands-on experience on Event Management,
ITSM , ITOM & ITAM Discovery, Service Mapping, Discovery, CMDB, Integrations
Discovery and MID Server configuration, schedules, patterns,
Workflow , Flow Designer
troubleshooting skill for various issues such as Credentials,
Connectivity, Firewall access, and port access etc.
Integration (REST & SOAP)
CI classes, model and CI relationship configurations by using
Mid Server , Cloud Discovery OOB CI classes and extending the OOB CI classes as
required
Service Catalog , Unix, Linux
Experience with development and implementation of
Ajile, Jira, Remedy ServiceNow ITSM modules - Incident Management, Problem
Management,
Project Management Create/update/remove identification and reconciliation
rules and exposure to protocols such as HTTP, TCP, SNMP,
Application Mapping
SOAP, and REST
ITIL V4 Extend Horizontal Discovery with custom Infrastructure
Patterns and Application Patterns.
Ability and knowledge in the Discovery of multi-tier services
including advanced pattern configuration for Service
Mapping
Experience with ServiceNow client and server-side
JavaScript and the ServiceNow APIs
Strong knowledge in Integration with third party systems:
Webservice (REST and SOAP), LDAP, SSO, JDBC, Midserver
Monitor CMDB health and resolve conflicts between data
sources. Interpret Discovery logs and data to diagnose
issues.
Worked on JDBC Extracts, SQL queries, Data sources,
external connectivity using SN data source, Web services,
Email integrations, LDAP etc.
Collaborate with other developers, administrators, and
business analysts to deliver integrated solutions that meet
the ITOM and CMDB needs of the organization
Create and maintain ITOM dashboards, reports, and
workflows using ServiceNow UI tools, including Designer,
Designer Performance Analytics.
Implement and configure ITAM processes, including asset
discovery, procurement, lifecycle management, software
compliance, and more.
Collaborate with cross-functional teams, including IT
operations, procurement, finance, and compliance, to
ensure seamless ITAM processes.
2019-08 - SERVICENOW ADMINISTRATOR/DEVELOPER
2022-01
BANK OF AMERICA
Works on UI customizations for forms, lists and UI actions
Implements Core configuration changes to the platform as
well as supporting applications
Uses system logs to view information about system activity
(i.e
Workflow, Configuration, Transaction, Email, Events, and
System and Upgrade logs)
Service Catalog (Request Item, Order guide and record
producer) has been created based on client requirements
Workflow has been created to support the approval
workflow and task assignment
ServiceNow Application UI Configuration, Workflow
Configuration
Responsible for closing the open Incidents, Problems and
Enhancement requests and communicating with the
customer the status of the request, to ensure a timely
customer satisfying result
Responsible for providing analysis of problems and
resolutions or fixes for the production issues related to
ServiceNow platform within the Service Level Agreement
Provided troubleshooting by impersonating ServiceNow
Users to resolve issues where necessary
Manages ITIL Processes monitoring overall system
performance using the System Performance and System
Diagnostic dashboards
Integrating ServiceNow with other systems and
customization
Set up the SLA for the incident, problem, change
management processes as per the requirement
Involved in daily, weekly and monthly meetings with client
on the work progress and discussions on the upcoming work.
2017-02 - SERVICENOW ADMIN/DEVELOPER
2019-07
T-MOBILE
Creating new workflows, tasks and business requirements for
developing features and engineering the ServiceNow
Catalog item table
Developing and leading business and analytics capability
with the organization
Functioned as the technical point of contact for customers
and ensured the delivery of solutions aligned with
ServiceNow best practices
Managed multiple Microsoft Windows server 2012 Active
Directory environments in a highly secure environment
Developed system integration and process automation, the
platform's workflow capabilities
Lead redesign ofservice catalogs andconsolidated1500
catalogitems in a single environment to meet Enterprise
Service Management objectives
Integrated ServiceNow Instance with Jira, ServiceNow with
Airwatch
Supported the onboarding of new customer from
conception to deployment
Education
BSc: Marketing
University of Alabama - Birmingham
AA: Business
Mississippi Gulfcoast Community College - ACCOMPLISHMENTS
MBA: Business Administration
Louisiana State University Shreveport
Certifications
ServiceNow Certified System Administrator
ServiceNow Certified Application Developer
ServiceNow IT Service Management (CIS - ITSM)
Certified Scrum Master (CSM)
ITIL 4
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