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Click here or scroll down to respond to this candidateJacklyn M.KozaApache Junction, ArizonaStreet Address
PHONE NUMBER AVAILABLEW: EMAIL AVAILABLESkills Image Manipulation Corporate Branding Brand Image Management Marketing Communication Graphic Design Adobe Creative Suite QuarkXpress Microsoft Office WordPressProfessional SummaryCreative & Experienced Graphic Designer with 19-year background developing computer-generated art and designs. Adept at aligning designs with brand values. Well-versed in Adobe Creative Suite, QuarkXpress & Microsoft office. My Expertise, Communication Skills, reputation among clients and outside-the- box thinking will prove to be a valuable addition to your company. ExperienceQueens Properties Magazine Queens, New YorkAugust 2012 - CurrentSenior Art DirectorLed creation and delivery of design solution documentation to support client advertising, marketing campaigns, product branding and creation of digital website and website maintenance.Contributed to the creation of the Hard Copy Magazine as well as designed entire blueprint for the design and function of the website. Contributed to design and execution of digital content for email campaigns. Met client objectives, leveraging expertise in typography, iconography, color theory, digital design and following corporate rules and regulations.Reviewed Master documents for visual elements, editing, proof-reading and approvals before publishing editorial and digital advertising.Queens Properties Magazine Queens, New YorkAugust 2012 - CurrentSenior Customer Service ManagerPromoted a positive environment by modeling good behavior and excellent verbal and written communication skills.Assisted customers with coordinating their magazine advertisements, Proofing process for advertising, open houses, and digital profiles via phone and email.Maintaining clientele relationships through constant contact and continual follow up.Helped to increase revenue by cold calling and sales calls to past and current customers. Coordinated emails and any text correspondence under tight deadlines Developed positive relationships with realtors, lenders, real estate service providers and more.Queens Properties Magazine Queens, New YorkAugust 2012 - CurrentSenior Graphic DesignerCreated and managed computer-generated image design projects to minimize cost and meet production deadlines.Supported company branding efforts with logos, stationery and cohesive social media imagery and graphics.Achieved project targets with high-quality design work to help clients promote products, services and events.Collaborated with marketing team on developing strategy, creative concepts and designs for marketing projects.Accepted guidance, understood campaign strategy and drove deliverables following messaging and brand standards.Produced new ideas for company branding, promotional campaigns and marketing communications.Helped organize file structure of web content files, imagery and multimedia assets.Created and implemented tailored marketing plans based on individual client requirements. Developed exceptional and well-crafted copy to meet requirements. Adjusted layouts, determining component sizing and order. Home Source Magazines Belford, New JerseyOctober 2004 - January 2012Office ManagerControlled office supplies, including placing new orders, monitoring usage, and coordinating regular restocking.Supervised front office activities expertly, including accounts payable and receivable, reception, and mail management.Completed advanced clerical tasks, including account reconciliation and document management.Built collaborative working relationships within organization to achieve goals.Served as point of contact for team of supervisors, owning complex and escalated issues.Placed orders, monitored usage and coordinated stocking to control office supplies.Received and directed incoming calls to personnel and voicemail, facilitating office communications.Updated personnel records to document promotions, performance reviews and other employee transactions. Assisted with remodeling and office moves, driving facilities management. Worked with staff and other managers to identify and execute process improvements.Investigated customer complaints, identifying and changing processes to remove faults. Managed daily workloads by organizing schedules and delegating tasks. Home Source Magazines Belford, New JerseyOctober 2004 - January 2012Graphic DesignerCreated and managed computer-generated image design projects to minimize cost and meet production deadlines.Supported company branding efforts with logos, stationery and cohesive social media imagery and graphics.Achieved project targets with high-quality design work to help clients promote products, services and events.Worked closely with teammates and agencies to create pitches, presentations and final deliverables.Home Source Magazines Belford, New JerseyOctober 2004 - January 2012Customer Service ManagerMaintained customer satisfaction by handling complex escalated customer concerns.Achieved company customer service objectives through proper alignment of department policies with stated targets.Enhanced customer experiences with improved team workflows and more effective solutions for common problems.Directed team of customer service professionals, monitored work quality and motivated performance to meet strict targets.EducationMay 2003Associate in Science (A.S.) - Graphic DesignBrookdale Community College, Lincroft, New JerseyJune 2000Matawan Regional High School, Matawan, New JerseyGraduated With Cosmetology Certification Through Monmouth County Vocational School District - June 2000LanguageNativeEnglish |
