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Candidate's Name
Street Address John Clifton RoadRaven VA, Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEAccomplished Quality Analyst for 2 years with a Bachelor's Degree in Business Administration and Management. Delivered friendly, professional customer service and has an excellent track record of success in fast paced environments. Proven to build strong relationships and work well with others. Adapts quickly and am a very passionate person with all my endeavors.EXPERIENCE:Consumer Direct Caregiver, Consumer Direct, February 2022 - PresentExcellent communication skills, both written and verbal.Able to prioritize tasks and be attentive in difficult situations.Strong problem solving and multitasking skills.Developed and implemented plans of careQuality Analyst, Alpine Access/Sykes Home, November 2011 - February 2013Resolved issues quickly by listening to concerns and collaborating to find answersManaged and developed a team, provided coaching and mentorship, conducted performance evaluationsDeveloped and implemented quality standards, processes and procedures to improve existing quality assuranceIdentified areas of improvement and implemented corrective actions to ensure quality complianceDeveloped positive customer relationships and ensured customer satisfactionEDUCATIONBachelors in Administration and Management, King University, 1350 King College Rd., Bristol, TN 37620, January 2011 - May 2012, Dean s ListDeveloped an appreciation of what a business is and the role of management in planning, decision making, organizing, directing, communicating, motivating, controlling and coordinatingAssociate's in Business Administration, Southwest Virginia Community College, Cedar Bluff, VA 24609, August 2008 - May 2010, Dean s ListProven track record of successfully managing multiple projects and tasksExcellent data entry and recordkeeping skillsSKILLS Strong communication skills including verbal, presentation, and written Ability to work independently with a high degree of accuracy Efficient with time and project management Highly organized, motivated, professional, results-oriented attitude Proficient leadership skills and supervising experience, planning skills with the ability to prioritize and handle multiple projects Strong computer skills, Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint
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