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Click here or scroll down to respond to this candidateCandidate's Name
Luzerne, PA Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLECrew MemberSheetzWilkes-Barre, PA / Apr 2023 Sep 2023Prepared various food and beverage items for customersEnsured kitchen was operating efficientlyEnsured kitchen cleanlinessCashierCustomer ServiceJanitorial maintenancePerformed various tasks for managersWorked with team to ensure all tasks were completed around the store as neededKept inventory counts as neededUnloaded and stocked new inventoryEnsured all required tasks were complete as needed across the storeMerchandiserPlant Partners At Lowes's Garden CenterEdwardsville, PA Mar 2022 - Jul 2022Removed damaged, out-of-code, not-in-set and discontinued items from displaysInspected merchandise for quality and arranged proper display location on floorMonitored inventory levels and kept adequate stock in product displays on sales floorUpdated pricing and signage to complete product displays and educate customersVerified products appeared at correct locations in proper quantities., Tracked and recapped key item performanceAnticipated consumer buying patterns to create purchase and inventory planRan markdown reports, managed store replenishment and analyzed buying reportsSet and recommended mark-up rates, mark-down rates and selling prices for merchandiseCompleted seasonal windows, dressed mannequins and arranged in-store displays to showcase available productsPrepared interesting and innovative visual displays to grab customer interest and promote salesAdvanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.Department ManagerOllies Bargain OutletWilkes-Barre, PA Dec 2021 - Mar 2022Daily Task AssistanceInventory and Supply ManagementWorkload BalancingEffective Selling TechniquesPublic RelationsStrategic PlanningPersuasive NegotiationsProgram MonitoringRegulatory StandardsWork AssignmentsEmployee EmpowermentBrand TargetingDepartmental ActivitiesEmployee RelationshipsCustomer Relationship ManagementManaged inventory and receiving operations maintain optimal stock levels and meet expected demandsWorked actively with management team to create daily and weekly sales plans based on weekly sales trendsCommunicated with managers of other departments to maintain transparencyMotivated associates to consistently deliver effective selling behaviors through coaching and recognitionUnloaded weekly trucks in receiving to help the teamManaged two departmentsUpdated policies to reflect changing conditions and maintain optimal safety standards for all employeesDevised processes to boost long-term business success and increase profit levels., Conferred with store managers to obtain information about customer needs and preferencesCompleted seasonal windows, dressed mannequins and arranged in-store displays to showcase available productsAdvanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibilityWorked with managers and advertising directors to optimize promotionsPrepared interesting and innovative visual displays to grab customer interest and promote salesTracked and recapped key item performanceNegotiated prices, discount terms and transportation arrangementsAppliance Sales SpecialistHome DepotWilkes-Barre, PA Jul 2021 - Dec 2021Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferencesRelayed information regarding current store promotions, sales and special events to customersDrove team revenue totals by bringing in top sales numbersDemonstrated features and benefits while assisting customers in making informed decisions based on needs and, wantsExplained benefits and features of warranty programs, resulting in consistent add-on salesAided customers in locating and purchasing merchandise in store and on website to achieve sales goalsOperated store equipment to promote safety and reduce injuryAscertained displayed merchandise reflected high standards of showroom readiness, operated as intended during demonstrations and remained up-to-date, accurately mirroring manufacturer's current product offeringMaintained product knowledge to assist and educate customers on options availableGreeted customers, helped locate merchandise and suggested suitable optionsAnswered customer questions about products and services, helped locate merchandise and promoted key itemsChecked pricing, scanned items, applied discounts and printed receipts to ring up customersCoordinated restocking of sales floor with current merchandise and accurate signage for current promotions.Customer Service Associate / Internet Sales SpecialistLowe's Home ImprovmentEdwardsville, PA Oct 2015 - Jul 2021Offered each customer top-notch, personal service to boost sales and customer satisfactionStocked merchandise, clearly labeling items, and arranging according to size or colorListened to customer needs and desires to identify and recommend optimal productsApproached each problem with fresh mind and analytical strategies to quickly resolve concernsCreated inviting environment for customers by maintaining store organization and cleanlinessWorked to meet or exceed special targets for credit card applications, special donations and specific product promotionsMonitored customers for signs of security concerns and escalated issues to managementConducted product demonstrations to highlight features and redirect objections to positive aspectsConferred with store managers to obtain information about customer needs and preferencesPlanned and coordinated product availability for advertising and promotion purposesAnswered customer questions regarding store merchandise, department information and pricingWorked with managers and advertising directors to optimize promotions.Customer Service, MerchandiserPlant Essentials IncEdwardsville, PA Mar 2015 - Oct 2015Delivered superior customer service to retain existing customers and attract future customersInformed customers of sales and promotions to build customer base, boost traffic and increase customer loyaltyDetermined customer needs and interests to recommend products and services to customersHandled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving issues,Promoted to Internet Fullfillment Specialist where I controlled curbside pickups, as well as fullfilled online ordersStocked product as needed, and did multiple other positions due to short-staff such as cashiering, filling in for others, etcRemoved damaged, out-of-code, not-in-set and discontinued items from displaysInspected merchandise for quality and arranged proper display location on floorMonitored inventory levels and kept adequate stock in product displays on sales floorUpdated pricing and signage to complete product displays and educate customersVerified products appeared at correct locations in proper quantitiesAnswered customer questions regarding store merchandise, department information and pricingAssembled quarter and full-size point of purchase promotional displays.EducationLuzerne County Community CollegeComputer Information Systems MajorIn ProgressAugust 15, 2015 May 20, 2019SkillsSales ReportingBuilding Customer Relationships and LoyaltyMerchandise Receiving and HandlingStore Policies and ProceduresRetail Metrics and GoalsSafety and Cleanliness StandardsAdaptable and FlexibleLocating MerchandiseMerchandising and DisplayAttention to DetailFlexible HoursBuilding Customer LoyaltyAbility to Lift 40 poundsComputer Proficiency and Microsoft OfficeEngaging with Diverse CustomersSales AssistanceDetail-OrientedPollution PreventionArt HistoryProject ManagementSales StrategiesWork Planning and OrganizationManaging Operations and EfficiencyPerformance ManagementGreet GuestsRetail ManagementSales ActivitiesCustomer ServiceTeam SupervisionCoaching and MentoringVerbal and Written CommunicationGraphic DesignAnswering Research QuestionsSocial Media Platforms |
