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Click here or scroll down to respond to this candidateCandidate's Name
Denison, TX Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYKnowledgeable and dedicated customer service professional with extensive experience in sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. SKILLSBusiness Growth and RetentionContract Negotiation ExpertiseClient Rapport-BuildingAsset RecoveryActive ListeningMulti-Line Phone TalentMedical Terminology KnowledgeClosing SalesWORK HISTORY12/2021 - 02/2023Caregiver, Special NeedsThe Key - Allen, TXAssisted patients with self-administered medications. Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels. Built strong relationships with clients to deliver emotional support and companionship. 12/2018 - 02/2019Customer Care SpecialistIqor For T-Mobile - Richards, TXStreamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.Recommended and upsold new products, resulting in [Number]% increase in revenue. Developed and implemented customer care policies, procedures and regulations necessary to satisfy customer base.01/2017 - 06/2018Housekeeping Room AttendantThe Hampton Inn & Suites - McKinney, TXAided manager in developing and executing of new cleaning procedures and protocols to improve cleaning process.Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.Engaged with guests on room requirements and amenities to promote overall satisfaction. 03/2013 - 11/2016Lead Sales RepresentativeSonas Medical Supplies - Denison, TXFielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.Identified new business opportunities through cold calling, networking, marketing and prospective database leads.Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.02/2012 - 12/2012Dental RecruiterCigna Insurance Company - Denison, TXDocumented customer service policies, scripts and procedures in [Language]. Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.Responded to customer calls and emails to answer questions about products and services. Met customer call guidelines for service levels, handle time and productivity. EDUCATIONSkip to contentTERMS & CONDITIONS PRIVACY POLICY ACCESSIBILITY CONTACT US 2023, Bold Limited. All rights reserved.EDUCATION11/2011Master of Arts: CosmetologyOgle School Hair Skin Nails - Plano, TX06/2008GEDFMC Carswell - Ft Worth Tx |
