Candidate Information Name Available: Register for Free Title Customer Service Management System Target Location US-MI-Monroe Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
Search 2 million Resumes Keywords: City or Zip:	Related Resumes Customer Service Risk Management Dearborn, MI Customer Service Assistant Manager Adrian, MI Customer Service Property Manager Detroit, MI Customer Service Store Manager Westland, MI Customer Service Branch Manager Detroit, MI Store Manager Customer Service Detroit, MI Office Manager Customer Service West Bloomfield, MI

Candidate's Name
Monroe, MI Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional SummaryDiligent Claims Processor versed in insurance processes and claims procedures. Offers great attention to detail and time management abilities to successfully handle large volumes of claims. Highly accurate and thorough with focus on completing error-free work in line with processing guidelines. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate NetSuite systems. Effective at operating within Microsoft regulations and Claims department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.SkillsClaims reviewDocumentation abilitiesGreat mathematical skillsReporting skillsExcellent administrative abilitiesDecision-MakingSelf-MotivatedWork HistoryDecember 2022  October 2023America's Preferred Home Warranty - Jackson, MiInside Sale ManagerMake phone calls for outside sales Manager to set up a meeting with real estate agents.Created reports for each day to show call logs and meeting setFilled in spreadsheet on Excel.Set meeting with sales managers to start campaigns and debrief campaigns as needed in teams chats.July 2017  December 2022America's Preferred Home Warranty - Jackson, MiClaims Processing ClerkInvestigated properties to determine extent of damage and estimate repair costs.Collaborated with claims department and industry anti-fraud organizations to resolve claims.Evaluated accuracy and quality of data entered into agency management system.Followed up with customers on unresolved issues.Checked documentation for accuracy and validity on updated systems.February 2003 - July 2017Alorica - Jackson, MICustomer Service RepProvided primary customer support to internal and external customers.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Responded to customer requests for products, services, and company information.Answered product and service questions, suggesting other offerings to attract potential customers.EducationSeptember 1994 - May 1998 Jackson High School Jackson, MI -High School Diploma