Candidate Information Name Available: Register for Free Title Front Desk Management Team Target Location US-NY-New York Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
New York, NY PHONE NUMBER AVAILABLE EMAIL AVAILABLEHighly motivated Front Desk Supervisor with years of experience in hospitality management. Skilled in leading a team to provide exceptional customer service and efficiently manage front desk operations. WORK EXPERIENCEFront Desk Supervisor12/2018 to 03/2023M & R ManagementNew York, NYCreate and implement standard operating procedures to ensure accuracy of agents daily cash transactions.Create night audit procedures to ensure correct daily reconciliation of financial transactions.Supervised all tasks carried out by front office team.Supervise the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.Customer Oriented - Ability to take care of the customers needs while following company procedures.Pre-block rooms where special requests are made.Recruited and trained all new members of the guest service team. FOH Supervisor/Acting MOD09/2017 to 11/2018Hyatt PlaceNew York, NYDelegated daily tasks to team members to optimize group productivity.Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.Inspect establishment and observe workers and patronsResponsible for management of department resources, inventory management, cash handling and resource management.Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.Night Auditor09/2013 to 09/2017Highline HotelNew York, NYPerform nightly updates to room charges and rates.Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.Investigated auditing discrepancies by reconciling cash drop and credit card transactions.Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.Accurately performed all cash handling and safety deposit box procedures. SKILLSCommunication OnQ Micros Problem Solving Interpersonal skills Data Analysis Math Computer Technology Salesforce Opera ADP FOSSE Proficient MS Office FSD Time Management Customer Relations Operations oversight Compliance ReviewsEDUCATIONMedgar Evers CollegeBachelors DegreeBusiness Administration2011Brooklyn NY