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Click here or scroll down to respond to this candidateCandidate's Name
QUALIFICATIONS SUMMARYI am a highly creative, goal-oriented, and professional individual with demonstrated experience in customer service and I have the ability to manage multiple projects and meet deadlines. I have a strong work ethic combined with a commitment to excellence in all projects undertaken. I am a team player, who works effectively with employees in accomplishing objectives.EDUCATIONKaplan University 2006 - Associates Criminal JusticeITT Technical Institute 1991 - Secretarial Office Course Austin Community College 1987 - Certified Medical OfficeEXPERIENCEDentaQuestCustomer Service Representative II11/11/2013-presentStratum Executive Center11044 Research Blvd Building A, Suite 400Austin, TX 78759 PHONE NUMBER AVAILABLEResponsibilitiesCall Center atmosphere handling a multitude of nationwide Vision and Dental calls from Members, Families and Providers using SalesForce and Windward for researching information, documenting and verifying all information per HIPAA requirementsLog all inquiries into system(s) and assign follow ups if neededMeet or exceed individual and department goalsResearch Provider information, Benefits, History and Claims (investigating errors, voiding claims to correct errors, researching appeals, explaining EOBs(Explanation of Benefits) and explaining claim denials to providersAccomplishmentsPerfect attendance, created image/logo for company picnic t-shirts and flyers forCompany Mission Impact group, Took part in Company Mission Month, HomeBased AgentREV WorldwideCustomer Service Representative04/22/2013-10/18/2013601 North Lamar Boulevard, Suite 300Austin, Texas 78703PHONE NUMBER AVAILABLEResponsibilitiesAnalyze and resolve a wide variety of customer issues utilizing Zendesk for troubleshooting and answering emailsExercise multi-tasking skills when managing multiple systems and applications such as iChoose and CARESProactively utilize strong problem solving skills in order to deliver customer focused solutions for airline debit cards and account issues for US, Australia and New Zealand customersAnswered calls in busy call centerOffered company productsAccomplishmentsPerfect AttendanceSears HoldingsCall Center Representative/Tech Support SpecialistLawn, garden and indoor appliances10/17/2008-04/18/20131300 Louis HennaRound Rock, Texas 78664PHONE NUMBER AVAILABLEResponsibilitiesAnswered calls in busy call centerSet service based on technician availabilityTypingHandled customers billing informationTroubleshooting appliances and outdoor products while utilizing multiple programs seeking resolution to customer issues. Up-selling productsAccomplishmentsPerfect AttendanceCreated Company Logo for Technical Support DepartmentNewsStand, Inc. (Temp)Digital Book Editor05/2006-11/20061825-A Kramer Lane, Suite 150Austin, TX 78758 PHONE NUMBER AVAILABLEResponsibilitiesProofreadingTypingProcessing DataRecording InformationHEB Grocery StoreGrocery Stocker09/1999-04/20006607 South IH 35Austin, Texas 78744 PHONE NUMBER AVAILABLEResponsibilitiesStocking merchandiseCustomer ServiceDisplaying MerchandiseHEB Grocery StoreGrocery Stocker01/1996-08/19992110 New Slaughter LaneAustin, Texas 78748 PHONE NUMBER AVAILABLEResponsibilitiesStocking merchandiseCustomer ServiceDisplaying MerchandiseAT & TInternational & Domestic Operator01/1995-12/1995915 Colorado Street Austin, Texas 78701 PHONE NUMBER AVAILABLEResponsibilitiesCall Center Customer ServiceTypingBillingUp-selling products |
