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Click here or scroll down to respond to this candidateCandidate's Name
Greenville, SC Street Address
Cell # PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLESUMMARY OF QUALIFICATIONSHighly organized and detail-oriented professional with a proven track record of excellence in deadline-driven environments. Dependable employee who will be at work as scheduled and on time. Team player who can also work alone and follows instructions with a willingness to learn. Strong leadership and training skills. Ability to excel in providing outstanding external and internal customer service, ensuring client satisfaction throughout transactions. Demonstrated ability to quickly adapt to and master technology systems and applications.PROFESSIONAL DEVELOPMENTSC Vocational Rehabilitation, Greenville, SC 01/2023 to currentProduction Trainee/Team LeadPrepare and package medical care supplies for shipmentWork effectively on a team to assemble products on production lineAdhere to safe protocolsPlace labels and pack productsCount finished product for shipping preparationAssist in the supervision and coaching of direct reports.Provide training, direction and support to subordinates.Ensure that subordinates are following policies and procedures.Develop and maintain positive relationships with direct reports, client staff, and other internal departments.SC Vocational Rehabilitation, Greenville, SC 08/2022 to currentParticipating in a job readiness program to improve skills to gain and maintain employmentLearning skills such as building relationships, networking, resume construction, interview skills and conflict resolutionWORK EXPERIENCEHomemaker, Greenville, SC 02/2021 to currentKeep track of household schedules, appointments, and tasks, and able to create and maintain routines to help ensure everything runs smoothlyPrioritize tasks, manage time efficiently, and juggle multiple responsibilitiesCook and prepare nutritious and balanced meals that cater to different dietary preferences, and meal planning and grocery shoppingKeep home clean and well-maintained including laundry, and basic repairs.in addition to organize and declutter spacesManage the household budget, tracking expenses, and making informed financial decisions including managing bills, saving, and making cost-effective choicesEncounter various challenges, from household repairs to unexpected situations, which problem-solving skills were used to find practical solutionsDiamond Motors, Duncan, SC 08/2020 to 02/2021Service and Parts AssociateAssisted all customers in selecting required parts in a friendly, professional and efficient manner in addition contacted customers with updates and completion orderInformed customers of part requirements and specials and ensured that the customer is exposed to the full product lineAnswered phone calls, providing price quotes and other informationProvided high level of service to internal and external customers by ensuring spreadsheets and services boards are up to date with order informationPulled and filled orders from stockReceived payment from retail customers or obtains credit authorizationDHL Express America, Greer, SC 10/2015 to 07/2021Senior Operations SpecialistResolved product or service problems: clarify the customers complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, followed up to ensure resolution.Fielded a high volume of customer inbound calls and assess our customers needs, promoting DHL services and products and distributing calls when necessaryManaged a variety of database and web based programs in order to provide a timely response to customersApplied leadership skills by coordinating with other departments when outages occur and calls must be redirectedResponded to customers consistently and confidently by providing accurate information in all areas such as shipment status and trackingMaintained customer records and update account informationLiberty Tax Services, Greenville, SC 01/2014 to 09/2017Tax PreparerEstablished rapport with clients to build working relationships and increase retentionProvided exceptional customer servicePrepared complete and accurate tax returnsImplemented client-oriented product initiatives approved by corporateEnsured office is clean, organized, and in complianceExcalibur Youth Serivces, Greenville, SC 03/2012 to 01/2015Lead StaffAssisted individuals with daily activities such as meal preparation, personal hygiene and medication administrationDocumented behaviors, activities and incidentsUtilized various verbal and physical behavioral interventionsFacilitated community involvement by accompanying individuals on outings and activitiesEDUCATIONLimestone College, Gaffney, SCB.S. in Business ManagementSpartanburg Technical College, Spartanburg, SCAssociate Degree in Computer Science |
