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Candidate's Name
Customer Support RepresentativeCanton, MS Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLETo work with determination and accomplish tasks on time. Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceChildwatch ManagerMadison Healthplex Performance Center - Madison, MS October 2016 to Present Schedule employees for assignment Assist with tours of the facility for events Update and check personal accounts Assist with check in Make appointments Assist with the management of supplies Answer incoming calls Clean the facility daily Janitorial inspections Check benefits and credentials Take payments Enter clients demographics Sales Retail Manage incoming calls Collect customer payments Manufacture and facilitate Customer Support Management of cleaning services Train employees Assist with employee relations Supervise upon inspection Assist with eventsPatient Service RepresentativeUniversity Medical Center - Jackson, MSAugust 2007 to October 2016 Assist with medical procedures daily File charts Answer incoming calls Front desk check out Performed OB surgical procedures Sterilized tools Clean rooms daily Collect insurance payments Assign rooms for patients Check patients in and out daily Patient Lead Home Infusion Administrative and Business Operations Assist with vital signs Medical Terminology Manage incoming calls Verify insuranceFront Desk ReceptionistSpecialty Healthcare - Ridgeland, MSNovember 2000 to August 2004 Answered incoming calls Sort mail Assist with filling charts Making appointments Retrieve messages Logistics recruiter Order medical recordsEducationAssociate's degree in Clinical PsychologyThe University of Texas - Arlington, TXAugust 1999 to January 2003Diploma in General StudiesCanton High School - Canton, MSAugust 1999 to May 2001Skills Administrative Experience (10+ years) QuickBooks Microsoft Outlook Front Desk (10+ years) Clerical Experience (10+ years) Personal Assistant Experience (10+ years) Office Management (5 years) Human Resources Bookkeeping Sales Experience Customer Service (10+ years) Event Planning (5 years) Accounts Payable (5 years) Management (4 years) Accounts Receivable (5 years) Financial Report Writing Computer literacy (9 years) Typing (10+ years) Microsoft Office (10+ years) Motivational interviewing (5 years) Interviewing (5 years) Supervising experience (10+ years) English Custodial experience (5 years) Team management (5 years) Data collection (5 years) Medical terminology (10+ years) Vital signs (10+ years) Patient assessment Cognitive Behavioral Therapy Behavioral Therapy Microsoft Excel (5 years) Microsoft Word (10+ years) Medical office experience (10+ years) Medical Receptionist Management Leadership (10+ years) Sales (5 years) Insurance sales B2B sales (5 years) Cloud computing (5 years) Research Encryption Manufacturing Documentation review Windows Patient monitoring Communication skills Conflict management Conflict management Information management Salesforce FilingCertifications and LicensesSecretaryJanuary 2006 to PresentAssist with front desk,answered incoming calls,patient care duties within clinical setting,sort and file charts daily,record private information into the computer system and assist doctors with daily procedures.CPR CertificationAssessmentsCustomer Focus & Orientation  Highly ProficientJuly 2020Responding to customer situations with sensitivity Full results: Highly ProficientWork Style: Reliability  ExpertAugust 2020Tendency to be dependable and come to workFull results: ExpertManagement & Leadership Skills: Planning & Execution  Completed August 2020Planning and managing resources to accomplish organizational goals Full results: CompletedSupervisory Skills: Motivating & Assessing Employees  Familiar August 2020Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: FamiliarCase Management & Social Work  FamiliarSeptember 2020Prioritizing case tasks, gathering information, and providing services without judgment Full results: FamiliarCustomer Service  FamiliarSeptember 2020Identifying and resolving common customer issuesFull results: FamiliarCall Center Customer Service  CompletedOctober 2020Applying customer service skills in a call center setting. Full results: CompletedRecruiting  CompletedOctober 2020Managing the candidate sourcing and selection process Full results: CompletedMedical receptionist skills  ProficientMarch 2021Managing physician schedules and maintaining accurate patient records Full results: ProficientRecruiting  CompletedJuly 2021Managing the candidate sourcing and selection process Full results: CompletedCall center customer service  FamiliarJanuary 2021Applying customer service skills in a call center setting Full results: FamiliarAdvanced attention to detail  CompletedJuly 2021Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: CompletedCase management & social work  CompletedAugust 2021Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teamsFull results: CompletedSales skills  FamiliarAugust 2021Influencing and negotiating with customersFull results: FamiliarAdministrative assistant/receptionist  CompletedJune 2021Using basic scheduling and organizational skills in an office setting Full results: CompletedWorking with MS Word documents  CompletedJuly 2021Knowledge of various Microsoft Word features, functions, and techniques Full results: CompletedWork motivation  ExpertAugust 2021Level of motivation and discipline applied toward work Full results: ExpertSenior administrative assistant/receptionist  Completed July 2021Using advanced scheduling and organizational skills in an office setting Full results: CompletedManagement & leadership skills: Planning & execution  Completed July 2021Planning and managing resources to accomplish organizational goals Full results: CompletedCustomer focus & orientation  CompletedJuly 2021Responding to customer situations with sensitivity Full results: CompletedLegal skills  CompletedAugust 2021Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal settingFull results: CompletedClinical judgment  CompletedJune 2021Assessing a patient's condition and implementing the appropriate medical intervention Full results: CompletedScheduling  CompletedMarch 2021Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: CompletedCustomer service  CompletedJuly 2021Identifying and resolving common customer issuesFull results: CompletedIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.