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SAP MM Functional/QA/Support/Customer Service/Recruiter/Administrative Jobs-Local positions onlyVisa Status Green Card (Permanent Resident)-No sponsorship neededLooking only for intermediate level roles in QA/SAP-MM or Support or Customer Service/Recruiter (No Lead or manager Roles)With training can learn or do anything.Either Local Irving/Dallas (within Street Address miles radius) or employer allowing remote with occasional onsite. No relocation possible.Irving TX/PHONE NUMBER AVAILABLE(main), PHONE NUMBER AVAILABLE(backup)EMAIL AVAILABLEEXECUTIVE SUMMARY Around 9 years of professional IT experience out of which around 5 years as SAP MM Functional Consultant and around 4 years as QA(manual and automation testing) 6 years of US experience and 4 years of India experience. 5 yrs as a Recruiter, Customer Service, Point of Sales and various other positions (Non-IT) Some gaps in career due to Visa issues, relocations and family priorities. Willing to get back in IT projects at the very basic/starting salary/rates also. Can work at low rates of $30/hr also. Extensive experience with Software Quality Assurance Testing on GUI based Client-Server & Web Based applications, Web Services and Data Driven Applications using Manual and Automated testing procedures. Experience in testing the applications manually and using automated testing tools like Selenium (IDE, WebDriver), using both black-box and white-box techniques. Experience in Black Box Testing (Equivalence partitioning & Boundary Value analysis), Integration Testing, Usability Testing, Smoke Testing, Functional Testing, System Testing, Batch Testing, Regression Testing, Database Testing & User Acceptance Testing. Experience testing multiple browser applications using Cloud based VMs. Performance testing using JMeter API testing using SOAPUI and Postman Highly adept at writing test plans and documenting a QA process and QA environment Actively participated in numerous successful SAP implementation and post implementation projects. Knowledge of Waterfall and Agile approaches of Software Development Life Cycle Experience in writing Test Documentation (Test Plan, Test Scenario, Test Case) Record and track issues/defects, follow through with fix resolution and validation; Bugzilla administration Specialized in interfaces to Inventory and materials management sub-systems. Worked with Ariba and SAP integration projects. Ability to learn quickly and take up new tasks and responsibilities.
Can work effectively in cross-functional team environments and experience of providing training and knowledge transfer to business users and technical users. Strong organizational and people skills in drawing out requirements from customers and an excellent team player. Well versed in STLC and can work in Agile projects. Well versed in MS Applications(Word, Excel, Powerpoint) and Gmail suite. Ability to work in fast paced environment. QA/Testing training from leading IT institute in India.PROJECTS Customer Service Representative at PFS Web for luxury retail brand. Manual, Performance, Integration, UAT and automation testing for American Express. Customer Service Representative at CMI Group (Spectrum) Customer Service Representative for TTEC(Best Buy and Experian) Part-time(remote) QA/UAT Tester at American Express Phoenix AZ via prime vendor. POS at Kohls rehired in 2022 again Volunteer work at public schools in IL and AZ. Technical recruiter for various INCs and LLCs QA/UAT Tester at CitiGroup Warren NJ. SAP MM functional consultant for Eastman Kodak Company, NY USA SAP MM functional consultant for Reliance InfoComm Mumbai INDIA Procurement and Inventory Management Engineer for Tata Teleservices Mumbai INDIA Research Associate for IIT Mumbai INDIACERTIFICATIONCERTIFIED SAP MM ECC 6.0(2009)TECHNICAL SKILLSERP : SAP R/3 MM, SD (ECC 6.0)RDBMS : Oracle, MS SQL.LANGUAGES : Oracle 10g PL/SQL and Java.OPERATING SYSTEM : MS Windows, UNIX.OTHER TOOLS : MS OFFICE SUITE(Word, Excel, PPT)Defect Management Tools: JIRA, HP QTCALM : HP ALM, JIRAPerformance Testing : JMeter, Performance Center, Load RunnerAutomation Testing : SeleniumEDUCATIONBachelor of Engineering (Electronics), Mumbai University, India.Sep 2023 onwards
Application processor at Citigroup Irving TX via Adecco Processing various account related application for Citigroup Part of Decision making Coordination with other stake holders in terms of application related tasksMay 2023 July 2023Customer Service (Remote/Work from Home Job) at Infinite Outbound calls for the customers of Molina Healthcare for their Medicaid insurance. Inbound calls from customers for their health plan related queries. Outbound calls to resolve the issues regarding shipping of prescription medications. Working with HRIS system for employee benefits enrollment.Nov 2022 May 2023Point of Sales at Kohls(Mc Arthur Blvd Irving TX) Working as a point of sales at the neighborhood Kohls. Any other duty/task assigned apart from the POS was also handled by me during the job. Amazon returns processing. Flexible enough to work on the weekends with minimal notice via kronos.Overall good feedback and willingness by the employer to be rehired.July 2020 Nov 2022Employer: StaffMark / PFS Web Inc.Client : KielsRole Played : Technical Customer Service Representative(Inbound and Outbound Calls) Remote work.Roles and Responsibilities: Inbound Customer Service Representative for Kiels and its subsidiaries (Luxury brand retail). Full time (32 hours) after noon shift.
Started as a contractor and after 6 months became the permanent employee.
In bound calls to help the customers for the entire order lifecycle including order placement, tracking, returns. Cross and up selling complimentary or partner products to orders during customer interactions when appropriate Recording all inquiries and orders in the system, responding to first level customer inquiries, i.e., password resets, product inquiries and order processing requests., gathering customer and marketing information as requested based by call type (phone calls, emails and chats) Placing outbound calls to customers and Shipping providers (UPS, Fedex etc..) as requested to follow up on order inquiries or provide order confirmations Working with case management system to create and update the cases. Making use of workday systems for various vendor inventory checks. Documenting complex cases using MS Word. Delivering excel based reporting for some of the vendors not having valid IT integration.Oct 2017 June 2020Client : American Express Phoenix AZCompany: Deep Thinking Brains LLC(Independent Contractor via Primary Vendor Impetus)Role Played: Part-time UAT/ QA Tester (Remote Work)myCA(My Card Account) is American Express Customer facing portal via which Customers check their credit card transactions, make payments and access various offers. This position is a backfill position in US work location (working remotely) as the testing team member s visa extension was rejected. He is working from Vendor s India location.
I work during US timings(part-time) and co-ordinate with him to perform UAT, smoke and performance testing which is required to be done with the end user. Sometimes I need to fly to onsite for important customer meetings/releases.Working as SAP Tester for American Express Travels and American Express Credit card for the integrated inventory management platform.Doing QA/Automation (Selenium) for myCA user interface.
Roles & Responsibilities: Remote work for MyCA project and new features. Prepared Test plans, test scenarios and test cases going thru System/Functional Requirements documents.
Defect management using JIRA and coordinating with various stakeholders. API Testing using SOAPUI tool Co-ordination with the Business users, project management office and Development team for issue tracking. UAT Testing of various myCA modules with Amex Business teams. Performed Black-box testing, System Testing, Data Integrity Testing, Regression and end-end testing Testing of Amex mobile App on Apple/Android devices. Offshore/onsite co-ordination with the Vendor offshore team. Assist in resolving issues related to transmission of electronic documents via the Ariba Network and Ariba On Demand solutions Testing out Ariba Upstream capabilities including Ariba Spend Visibility, Ariba Sourcing, Ariba Contract Management (Card member contracts) & Ariba Merchant Information. Testing out Ariba Downstream capabilities including Ariba Procure to Pay, Ariba Invoice Management and Payment Management within Amex Corporate. Develop a global community of SAP Supply Chain practitioners across Amex Generate qualified customer leads through cold calling, responding to inbound leads and marketing promotions and activities Performance testing using JMeter. Check-out during Production releases. Creating automated testing programs for user interface using SeleniumMar 2019 June 2019Employer: CMI Group
Client : Spectrum
Role Played : Customer Service Representative(Inbound Calls)
Roles and Responsibilities: Collections for Spectrum/Charter Cable Full time(40 hours per week) inbound calls with operational/billing aspectsOct 2018 Feb 2019Employer: TTEC
Client : Best Buy and ExperianRole Played : Technical Customer Service Representative(Inbound Calls) Remote work.Roles and Responsibilities: Inbound Technical Customer Service Representative for Best Buy & Experian Full time(32-40 hours per week) inbound call with extensive technical troubleshooting/operational aspects. Cross and up selling complimentary or partner products to orders during customer interactions when appropriateNov 2017 Jan 2018Point of Sales at Kohls(Mc Arthur Blvd Irving TX) Worked as a point of sales during the critical holidays seasons at the neighborhood Kohls. Any other duty/task assigned apart from the POS was also handled by me during the job. Flexible enough to work on the weekends with minimal notice via kronos. Overall good feedback and willingness by the employer to be rehired.Oct 2012 Dec 2013Client : CitiGroup, Warren NJCompany : Ganga Hudson LLC(Independent Contractor via Primary Vendor(Iflex Systems)Role Played : QA TesterPWM(Private Wealth Management) is public facing global website which is used by HNIs(High Net worth individuals) to manage their portfolio via Citi-PWM website.
Roles & Responsibilities: Prepared Testing strategy with the Test Manager.
Prepared Test plans, test scenarios and test cases going thru System/Functional Requirements documents.
Defect management using JIRA. Co-ordination with the Business users, project management office and Development team. Coordinating with Ethical hacking and penetration testing team during various initiatives. UAT Testing. Check-out during Production releases. Performed Black-box testing, White-box testing, System Testing, Data Integrity Testing, Sanity, Regression and end-end testing Offshore/onsite co-ordination with the Infosys offshore team.Oct 2011 Dec 2011Company : Rapid Infotech Inc., New JerseyRole Played : Technical Recruiter/HeadHunter.
Roles & Responsibilities: Dynamic, results-focused full life cycle recruiting professional with commitment to client service and creative recruitment.
Build and maintain candidate relationships to ensure a consistent talent pipeline. Proven ability to self-manager multiple positions by sourcing, screening, qualifying, coordinating interviews, negotiating and closing candidates.June 2007 April 2008Client : Eastman Kodak Company, NYCompany : Everest Technologies, Atlanta, GAEnvironment : SAP SD, MM, FI ECC 6.0, Oracle 10g PL/SQL.
Role Played : SAP MM Consultant.Roles & Responsibilities: Creation of Master records which includes Material, Vendor, Purchase Info Records, Source List and also customizing the same as per the client s requirement. Part of the complete Procurement Cycle- Creation of Purchasing Documents which includes Purchase Request (PR), Request for Quotation (RFQ), Purchase Order, Scheduling Agreement and Contracts. Providing Technical/Functional specifications for reports and guided ABAP developers. Inventory Management Goods Receipt, Stock Transfer Order, Goods Issue, Service Entry, Reservations. Credit Memos Configuration of Material types and assigned number ranges for different Material types. Configuration of different Document types and number ranges for the same. Configuration of field selection for Material Master and Inventory Management. Providing authorization for Releasing documents. F2S(Fit 2 Standard) process for baseline and Core Finance. Processing idocs.Mar 2004 Nov 2005Company : Reliance Infocomm Limited, Mumbai INDIADepartment : Procurement DepartmentDesignation : Engineer (L3 level)Role Played : SAP MM Support, Material Master Guardian & Vendor Master Guardian
Roles and Responsibilities
SAP Helpdesk-Day to day problem solving on SAP MM Power User, comprehensively completing the purchase cycle among all relevant procurement activities. Providing training to user s part of procurement Department Regression and UAT testing.
Jun 2002 Mar 2004Company : Tata Teleservices Ltd, Mumbai, INDIADepartment : SCM DepartmentDesignation : EngineerBrief description of Project:
Part of Procurement and inventory management (SAP).
Responsibilities: Purchase Order creation Material Master - fields and significance Vendor creation and Source list maintenance Linkage to GRN and Asset modules WBS / cost Center linkage to PO Tax codes and financial impact Reports reg. PO status/ types/ list etc.. PO from contracts RFQ (Request for Quotation) and QTS handling Octroi /freight/ pkg. chg. handling in PO Payment terms in PO PO Amendment Inventory Management Goods movement types Reports - stocks/ slow-moving etc.
Service Entry linkage to different types of Purchase Order Project creation Creation of WBS under project Budget Distribution in WBS Budget Actual Commitment reportsSep 2000 Jun 2002Company : I.I.T. Mumbai, INDIADepartment : MRS (Microwave Remote Sensing) LabDesignation : Research AssociateBrief description of Project : Dealing with various GIS SoftwareResponsibilities: Research and Study of GIS based tools. Development using Arc View, ERDAS and Gamma software tools.ReferencesNameContact DetailsRelationshipDustin BrewerEMAIL AVAILABLE, PHONE NUMBER AVAILABLESupervisor at TTEC (2018-2019)Kingshuk TewariEMAIL AVAILABLE, EMAIL AVAILABLE PHONE NUMBER AVAILABLEImpetus project Manager for Amex project (2017-2020)Ashutosh SharmaEMAIL AVAILABLEPHONE NUMBER AVAILABLEDeep Thinking Brains LLC(2017- till now) |
