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Click here or scroll down to respond to this candidateCandidate's Name
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PHONE NUMBER AVAILABLE (Mobile) EMAIL AVAILABLE (Email) SUMMARY OF QUALIFICATIONS:Accomplished Customer Service and Business Professional with 15+ years of significant experience in the planning, execution, and leadership of efforts to cultivate productive customer and business partner relationships and support achievement of business objectives, emphasizing background within demanding retail and logistics industry environments. Core competencies include: Customer Service Business Development Customer Relationship Management Consultative Selling Business Retention Retail Operations Management Visual Merchandising Logistics/Inventory Management Loss Prevention/Shrink Control Vendor Relations/Management Recruiting/Staff Development High Performance Team-Building Risk/Safety Management Complex Problem Solving Information Management/Technology A results-driven communicator, facilitator, and leader with a passion for business development, a strong detail orientation, and the unique ability to translate objectives into concrete actionable items in advancing their achievement.CAREER HIGHLIGHTS:Background highlighted achievements including the following: Built successful retail business units in the highly competitive convenience store market segment recruiting, training, and retaining staff personnel, project-managing acquisition, renovation, and opening of retail units, and driving consistent increases in annual revenue. Cultivated and managed productive working relationships with customers, vendors, and business partners during career in retail and logistical services contributing to elevated growth levels in customer loyalty and revenue. Trained drivers and executed deliveries in role as a driver for a leading area logistics and delivery services provider employing best practices in vehicle operation, safety, security, and customer relations. PROFESSIONAL PROFICIENCIES:Background includes skills and experience in the following areas: Executing, organizing, and managing all aspects of operations within demanding retail and logistics services environments Analyzing market conditions, business trends, customer preferences, competitive environment, and related data to identify opportunities for business growth... Creating and maintaining a positive, professional image of self and organization represented... Establishing and cultivating productive relationships with customers, vendors, and business associates, employing techniques designed to improve customer satisfaction and establish relationships with new clients... Planning and implementing promotional programs successful in enhancing business volume... Conducting effective sales presentations highlighting advantages of products and services offered, employing a consultative approach in recommending options fulfilling identified customer requirements... Planning and directing development of interior retail environments to enhance visibility and improve sales, creating effective merchandising placement, themes, and displays... Candidate's Name PAGE 2 Managing merchandise inventories assessing consumer preferences, communicating with vendors in selection and ordering of regular and seasonal merchandise, and monitoring and administering all inventory transactions... Creating a proactive customer service culture successful in fulfilling customer requirements, promoting goodwill, cultivating a loyal customer following, and contributing to competitive advantage and revenue growth... Controlling business unit risks, ensuring operational compliance with established performance, quality, health, safety, security, and related standards... Enhancing security-awareness among personnel, reducing loss percentage due to shrinkage... Recruiting, selecting, assigning, training, developing, motivating, and evaluating performance of staff and subordinate management personnel... Applying computer literacy and knowledge of applications, tools, and technologies including MS Office Suite in managing informationEXPERIENCE:HKS 44, LLC (dba, Pauls Stationary), South Plainfield, New Jersey 06/21 to Present Owner/ManagerA & S Convenience Store, Inc. (dba, Krauszers Food Store), South Plainfield, New Jersey 08/10 to 05/22 Owner/ManagerAEX Group, New Brunswick, New Jersey 2004 to 2008Driver/Driver Manager (Independent Contractor)EDUCATION:Gwynedd Mercy College, Lower Gwynedd Township, Pennsylvania Psychology CurriculumBergen Community College, Paramus, New JerseyLiberal Arts Curriculum |
