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Senior Business Analyst PHONE NUMBER AVAILABLE EMAIL AVAILABLE
Requirements | Traceability MatrixBRD | FRD | Stakeholders | Business Process Tools | Data WarehouseData Modeling | Quality Analyst| RFP | Test Matrix | Requirement Gathering | Jira | Confluence | Azure DevOps| Acceptance CriteriaSummary:Over 20 years experience in the Property and Casualty Insurance Industry with Software implementation. Held the positions of Manager, Lead Business Analyst, Lead Quality Engineer/Quality Assurance Tester and Consultant. Senior Business Analyst with experience in interfacing with customer business stakeholders and elicit requirement for various products within Duck Creek Software Experience working with business requirement document (BRD), functional requirements document (FRD), Requirements Traceability Matrix (RTM), system use cases etc. through regular meeting with internal stakeholders Experience in All Commercial Lines of Business, Specialty Lines, Professional Liability, Medical Malpractice, Farm, Farm Liability, Farmowners & Ranchowners and all Personal Lines
Experience In Agile and Waterfall Methodology. Lead and demo Sprint Review for Stakeholders Expertise in broad range of technologies, including business process tools such as Microsoft Project, MS Excel, Data Warehouse Data Modeling and Design. Experience in working with Stakeholders with Individual Sprints and User Stories priorities. Experience in creating Screen Prototypes Worked on Special Projects for Duck Creek Base system for Annual Statement for Policy Administration, Billing and Claims Assist In Presales Demos and RFP. Preliminary cost/benefit analyses. Developed Test Matrix and Acceptance Criteria Experience in Data Mapping from Legacy Systems Assist in New Product Design and Testing. Resolves detailed production support problem for clients Monitoring and maintaining hardware and software testing and implementation (responsible for the decision of acceptance for Production). Major Stakeholder for Quality Assurance Acceptance when releases or major upgrades are production ready The following Employers Donyati, Capgemini, NIIT, and Mindtree are all Duck Creek Solution PartnersProfessional Experience:
TMNAS (Tokio Marine) - ContractLexington, SC February 2023 to PresentSenior Business Analyst ITProject Name: Duck Creek Businessowners implementation
Description: TMNAS is doing a Duck Creek implementation for the Businessowners line of business. I am currently working on Policy Management system with the interface of Duck Creek. Working with the backlog, Features, Epics and User stories.Professional Experience:
Slide Insurance Company - ContractLexington, SC July 22, 2022 to February 2023Senior Business Analyst ManagerProject Name: Duck Creek Homeowners and Dwelling
Description: Slide is a startup company that is a full stack insurtech developing modern homeowners to choose the right coverage for unique needs and budgets. Implementing Homeowners and Dwelling. Managed 8 third party integrations. Managed 7 Business analysts.
Professional Experience:Distinguished Partners, - ContractLexington, SC November 2021 January 2022Senior Business Analyst/ConsultantProject Name: Duck Creek Property and Casualty Policy ImplementationDescription: Implementing Duck Creek Commercial Lines and Umbrella for Specialty ProgramsProfessional Experience: Short Term ContractK & W Speciality Company, Lexington, SC March 2021 to September 2021Senior Business AnalystProject Name: Sapiens Implementation for HomeownersDescription: Quality Control Manager for Sapiens System - Homeowners for Start Up Company. Testing UI, Forms and Rating.
Professional Experience:Donyati, Lexington, SC September 2020 to February 2021Policy StrategistProject Name: Duck Creek Property and Casualty Policy ImplementationClient: Argo Insurance - ContractDescription: Client is running off many different system. I did a policy rationalization for various Casualty Lines of Business for comparison and continuity. Coached Subject Matter Experts in preparation for Requirement Gathering Sessions and Gap Analysis. Completed a Forms Rationalization between ISO forms versus Proprietary Forms. Assisted Stakeholders in Decision making in order to stay as close to base functionality of the Duck Creek Policy system. Managed and assigned all Parking Lot items and outstanding issues to stakeholder in determining what changes need to be made as well as how the change may impact Insurance Filing. Created Blue Print for high level Requirements for estimations. Account lost and 20 people laid off as there was nothing in the pipeling
Capgemini, Columbia, SC January 2019 to April 2020Lead Senior Business Analyst Lead/ManagerProject Name: Duck Creek Commercial and Financial Lines Proof of Concept and Implementation
Client: Chubb, USADescription: Proof of Concept consisting of creating Capabilities and Road Map. Implementation included eleven Lines of Business for fifty states including Screens, Underwriting, Rating, Forms and six interfaces including an Agency Portal.Senior Business Analyst LeadProject Name: Duck Creek Medical Professional Liability and General Liability ImplementationClient: Illinois State Medical Insurance Exchange, USADescription: Building a New Line of Business on the Duck Creek Platform for Medical Professional Liability Proof of Concept consisting of creating Capabilities and Road Map for eleven Lines of Business and Implementation for 50 states.
Lead Functional Business Analyst for various Insurance Products including screen design, forms, rating and Underwriting
Requirement Gathering
Stakeholder for Sprint Planning
Experienced in Jira and Confluence Worked on data modeling and produced data mapping and data definition documentation. Analyzed Business Requirements, performed gap analysis and maintained requirements traceability matrix to ensure that all requirements are traceable and to provide a basis for test plan Identifying all impacts to business process and systems through impact analysis of new requirements and solution designs. Lead Business Analyst for Specialty Lines of Business Financial Lines, Kidnap and Ransom, Account Management Bonds and various Financial Lines of Insurance Manager and Mentor of Business Analyst Project Lead for Quality Assurance Work with Client for Implementing Agency Portal with External AgentNIIT, USA March 2018 to January 2019Senior Business Analyst LeadProject Name: Commercial Lines
Client: IAT, USADescription: Clients was Proprietary Insurance Filings and the project was to implement the Duck Creek system and changing from Proprietary to ISO. Nine Lines of Business and 3 writing Companies for 50 states.
Senior Business Analyst LeadProject Name: Duck Creek Commercial Lines Implementation
Client: Penn NationalDescription: Client had all Proprietary Forms. Implementation included compare and advise which ISO forms replaced the Proprietary Forms. Task included using their Legacy System to determine their rating. Senior Business Analyst with experience in interfacing with customer business stakeholders and elicit requirement for various products within Duck Creek Software
Training Client on gathering Business Requirements Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements
Implemented Data Modeling standards, including element-naming conventions. Create Functional Requirements in the Agile Process for Specialty line of Business
Experience with ISO attachment rules and creating attachment rules and mapping for Client Proprietary Forms Working with Stakeholders with Individual Sprints and User Stories priorities Experienced in Jira and Confluence. Jira used for Requirements, QA and Development assignments, statuses and Defects Create screen prototypes Project Lead for Quality AssuranceMindtree, Columbia SC September 2016 to March 2018Senior Business Analyst LeadProject Name: Pre Sales
Client: Various
Description: Working with Sales in bidding for Commercial Implementation for all lines of business. Project including several onsite system demos and Power Point to Stakeholder and Steering CommitteeSenior Business Analyst LeadProject Name: Building and Implementing Farm System on Duck Creek Platform
Client: American National, USADescription: Built a Farm System include Farm Property (including Dwelling, Out Building and Crops), Farm Liability and Agriculture Equipment
Senior Business Analyst including writing requirements, processing state roll outs, supporting Duck Creek client in Production
Development of Farm and Farmowners Line of Business on the Duck Creek Platform Gap Analysis
Working on various Special Projects including the Client website Responsible for Quality Control building test matrix, test scripts. Mentoring Junior QA on the basics of testing
Duck Creek Technologies/Accenture, Columbia SC March 2007 to September 2016Quality Assurance EngineerProject Name: NAClient: Supporting all Duck Creek Commercial Clients, USADescription: Base System Monthly Releases, Enhancements to Base system. Validation of Base Defects.Assist all Client with Base System questions on the Duck Creek Platform Create test and test matrix for software
Validate test cases are the true validation of requirements, change control or defects for acceptance criteria Document what is the Acceptance criteria The ability to determine if functioning as developed or a true defect Approve all test criteria created by QA team meets quality objectives Manage the reporting of all defects and statuses to stakeholder Attend Requirement Gathering to ensure knowledge and details of requirement to develop successful test criteria Define and implement Best Practices for Regression and Acceptance test Confirm all defects that are reported are handled in a timely manner and coded correctly Special Projects
Senior Business Implementation SpecialistProject Name: Medical Professional Liability Proof of Concept and Implementation
Client: Coverys, USADescription: Build Policy Administration System for Medical Professional Liability, First Duck Creek Suite which include Policy, Claims and Billing Implementation. Create Functional Requirements in the Agile Process for Specialty line of Business
Create attachment rules and mapping for Client Proprietary Forms and mapping Working with Stakeholders with Individual Sprints and User Stories priorities Experienced in Jira and Confluence. Jira used for Requirements, QA and Development assignments, statuses and DefectsSenior Business Implementation SpecialistProject Name: Duck Creek Personal Auto Implementation
Client: GEICO, USADescription: Build Policy Administration System for Personal Auto
Create Functional Requirements in the Agile Process for Personal Auto
Mapping from Old System to New for Policy ConversionSenior Business Implementation SpecialistProject Name: Duck Creek Commercial Lines Implementation
Client: West Bend, USADescription: Commercial Lines implementation all Lines of BusinessSenior Business Analyst
Project Name: AllState
Client: Developed Homeowners Peril Rating Duck CreekDescription: Built Rating Algorithms based on Perils. Worked with Actuary for creation of Test Plan and execution
Senior Business Implementation SpecialistProject Name: Duck Creek Conversion for Commercial Property and General LiabilityClient: Berkshire Hathaway, USA
Description: Data Mapping from Mainframe Legacy to Duck Creek and writing Rating Algorithms
Senior Business Implementation SpecialistProject Name: Duck Creek Commercial Lines and Farm Property ImplementationClient: Farm Family, USADescription: Built a Farm System include Farm Property (including Dwelling, Out Building and Crops), Farm Liability and Agriculture Equipment. Implemented all Commercial Lines of Business for all States Performs a variety of client support functions Face to Face interaction and status reporting to all Stakeholders in the Project including executives Assist In Presales Demos and RFP
Involvement with Project Estimation
Developing specifications and requirements following Duck Creek Methodology Prototypes and solutions Business requirements definitions Process analyses Preliminary cost/benefit analyses Plan, design, and/or execute software testing Developed Test Matrix and Acceptance Criteria Present Acceptance Criteria Workshop to Customer Present Transaction Overview and detail Policy Administration training for Clients Develop and assist clients with wire frames proto types Lead Senior Analyst and Test Lead in Professional Services with clients for Commercial Property, General Liability, Inland Marine, Crime and BOP, Homeowners, Dwelling, Personal Auto, Umbrella and Excess, Medical Professional Liability, Specialty Lines and Farm Property and Farm Liability Act as Team Lead for Junior Analyst consisting of management, training, performance reviews and discipline
Data Mapping
Policy Engineering as a Tester Specialist for Balance and Control Project Work with Clients on Implementing Agency Portal including rules for Specific authorityComputer Sciences Corporation, Blythewood, SC August 1995 to March 2007Senior Business Implementation SpecialistProject Name: All Commercial and Personal Lines of Business and Farm Property Implementation.
Client: Alabama Farm Bureau, USADescription: Farm Property (including Dwelling, Out Building and Crops), Farm Liability and Agriculture Equipment. Implemented all Commercial Lines of Business for all States. Seven year implementation
Senior Business Implementation SpecialistProject Name: All Commercial and Personal Lines of Business (including Worker Compensation) and Farm Property Implementation.
Client: Tennessee Farm BureauDescription: Built a Farm System include Farm Property (including Dwelling, Out Building and Crops), Farm Liability and Agriculture Equipment. Implemented all Commercial Lines of Business for all States. Workflow Studies. Work with Client in an insurance policy processing and customer service environment to provide more efficiencies. Five year implementation
Workflow Studies Work with Client in an insurance policy processing and customer service environment to provide more efficiencies Requirement Study Working with client to identify their requirements Assist in New Product Design and Testing Developing Specification and Requirements Performs Presentation of System at Connect User Group All aspects of testing Base System, modifications and interfacing with all applications within the system Resolves detailed production support problem for clients Developed Test Matrix Lead Test Coordinator Trained Clients and Production Personnel Assist Client with Production Support with onsite entry
Team Leader assigning priorities for other team members Data Mapping for Print Solution Served as Business Analyst for Premium and Print Application Development of ISO Farm for base system Key in the Development of a Farmowners Base systemThe Seibels Bruce Insurance Company, Columbia SC March 1977 to July 1995Commercial Processing and Service Manager
Responsible for all lines of Commercial Rating, Policy Preparation, Preparation of Audits, Entry and Record Retention. Monitoring and maintaining hardware and software testing and implementation (responsible for the decision of acceptance for Production). Maintain proper staffing, training and development of personnel and procedures to meet work flow requirements
Communicate with Agents and Underwriters Assist Insurance Department for Audit purposes Directly Supervised and evaluated the performance of personnel Annual Payroll $1,700,000, Personnel supervised Non-Exempt 37 and Exempt 2Commercial Staff Analyst Insurance Company technical analyst for all uses of Commercial Rating System Performed Quality Control for the Policy Administration System for User Interface rating system consisting of rates and rating mythology for all lines of business in all states Major Stakeholder for Quality Assurance Acceptance when releases or major upgrades are production ready
Coordinate all system changes and company decisions for Software Service Provider Train all Home Office and Branch Personnel on Policy Administration SystemsUnderwriter Underwrite Quote, New Business, Policy Changes, Cancellation and Reinstatements Work with Accounting on Billing or premium issues Determine Reinsurance, Flood and Windstorm if needed Communicate with Agents and Special Agents for Customer Service and Approvals Member of Agency Advisory Counsel Experience with All Personal Lines - Homeowners, Dwelling Fire, Personal Auto, Inland Marine and Umbrella Experience with all Commercial Lines - Commercial Auto, Commercial Property, Businessowners, Crime, Inland Marine, General Liability
Worked closely with IT for system enhancementsAchievements Named Outstanding Employee Recognized at Company s 120 Year Anniversary Celebration - Seibels Received Recognition for Conducting Training Seminar for Home Office and Branch Personnel
Received Recognition for Developing Training Manuals Received Recognition for teaching in-house education Developed and Implemented new work flow procedures which drastically reduced backlog Named Employee of the Quarter Duck Creek Named Employee of the Quarter - Capgemini |
