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Click here or scroll down to respond to this candidateCandidate's Name
Charlotte, NC 803-280-3379 EMAIL AVAILABLE LINKEDIN LINK AVAILABLE BUSINESS REQUIREMENTS ANALYST FINANCIAL SERVICES PROJECT MANAGEMENT BUSINESS TECHNOLOGY 5x promoted, Client-focused, Senior Technical and Business Systems Professional dedicated to delivering solutions that encourage creativity, innovation, and continuous improvement. Proficient in financial services, data analysis, project management, and reporting. Incredibly tech savvy with exceptional knowledge of various software, enterprise, and risk programs. Admirable analytical, interpersonal, and executive communication skills leveraged to interact with various levels of an organization. Renowned for quickly recognizing problems and identifying techniques to shape, influence, and lead change initiatives. CORE COMPETENCIESUser Acceptance Testing Reporting Mitigation Risk Management Research Process Improvements Program Development Troubleshooting Systems Management Regulatory Compliance Business Processes Data Analytics Strategic Planning SCRUM Methodology Business Analysis Implementation Continuous Improvement Bank Secrecy Act Audits TECHNICAL SKILLSVISIO MS Office Suite Excel Advanced IWar Jira Sharepoint Passport Daisy Business Objectives Crystal Reports SAS LPS/MSP Black Knight Skype Google Spreadsheet PROFESSIONAL EXPERIENCEWELLS FARGO Fort Mill, SCBusiness Systems Consultant Sr. Technology 10/2021-6/2023Operated as the project resource liaising between 10 staff and the technical teamsoverseeing project planning, analysis, and presenting technological solutions while managing project schedules and deliverables.Advanced risk-based mitigation approaches, identifying trends and employing solutionsreducing future risks by 15%.Streamlined pipeline workflows, utilizing reporting targets for teams to stay on track, providing regulatory oversight on complex issuesbolstering productivity by 77.Instituted in-person user group training for 10+ employees to resolve questions, amend access and preference settings, and identify strategies to uniform workflowsenhancing skillsets and development significantly.Prepared specifications for system changes, outlining goals to enhance cohesiveness and secure accurate completion dates.Recognized by leadership for reducing single intake backlogs from 4 months to daily. Business Systems Consultant IV 02/2019-10/2021 Flawlessly led over 10 projects from inception to completion regarding automated systems, collaborating with internal teams and external vendors to ensure successful outcomes and timely completion. Performed user acceptance testing (IST/UAT), collaborating with implementation teams to offer creative recommendations refining software robustness and usability by 50%. Designed a task board to monitor report target dateskeeping team members on track when working with requests. Trained 10 new employees on workflows, database systems, and department best practices to maximize efficiency. Executed a training module for DRA report request intake methods, lowering processing times by 2 hours and errors by 30%. Analytics Consultant I & II 05/2012-02/2019 Implemented the import of an automated code for EDR report spreadsheets, cutting duplicate errors sent to FHLMC by 98%. Directed daily project requests, and projected timelines, overseeing the transition of 50+ reports to ensure completion. Pioneered automation and manual test plans, identifying and collecting test data to maintain quality standards. Constructed Loss Mitigation, Bankruptcy, and Foreclosure reports to show quantity, cause/effect, and clean-up data. Identified widespread challenges for converting reports to the IT team, aiding with automating 20+ reports and updating information into the CTRAM database with 100% accuracy. Oversaw the production tracker for credit and investor reporting teamsproviding daily production numbers to leadership. Promptly identified FHA and FHLMC errors in month-end reports. Created queries for HUD, FHLMC, and credit teams to track productivity and errorsenhancing d accountability by 90%. PREVIOUS EXPERIENCE:Operations Analyst II & IIILoan Servicing Specialist I, II, IIIClient Services ConsultantEDUCATIONBachelor of Science, Business Administration, Business Management Limestone College Gaffney, SC Associate in Business, Office Systems Technology York Technical College Rock Hill, SC |
