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Click here or scroll down to respond to this candidateCandidate's Name IVDayton, OH Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAspiring IT professional looking to utilize skills learned. Highly motivated to jumpstart a new career in Information Technology Critical thinker who address customer support issues quickly while exceeding performance standards Troubleshooting Operations Management Data Analysis Repairs and Installations Training and Development Policy Implementation WAN / LAN Communication Microsoft Office SuiteAuthorized to work in the US for any employerWork ExperienceJunior AssociateCoforge - Dayton, OHNovember 2022 to December 2022Taking Users to MIT.EDU website.Helping Users with Duo Mobile App.Troubleshooting Mac books and Phones.Assisting others with Physical Security with Card Readers. Resetting Kerberos Accounts along with Password Resets. IT TechnicianBlackboardJuly 2022 to September 2022Position consist of helping people with the k12 website. Taking parents and students through troubleshooting computers. Reinstalling software for microphone and Webcam.Giving customer service at 100 percent.System restore and partion restore and system recovery. Reinstalling and repairing windows and using Microsoft products along with 365. Salesforce AppInventory SpecialistChewysDecember 2020 to November 2021Building CoordinatorThe Way International - New Knoxville, OHSeptember 2003 to August 2019Took care of many projects and building care and maintenance. Worked in position with others at work about 5 to 8 people. Hire and training people with safety protocols. Machine maintenance along with computer programing and voicemail updates and phone repair and taking care of people at the facilities. Customer Servicefive Guys - Colorado Springs, COOctober 2003 to January 2004 Ensured food and drink delivery were done in a proper manner by coordinating with kitchen and bar staff while maintaining a workstation clean and orderly according to the company's standards Analyzed Systems, troubleshooting and reorganization to customer support and satisfaction Assisted in conducting inventory; received, inspected, inventoried, loaded, unloaded, stored, delivered, and turned in organization and installation supplies and equipment Training Trained new hires in efficient service, and developed a rigorous training program Applied management skills overseeing individuals on day-to-day maintenance, scheduling and tech assistanceAdmin Assistant UnitedStates NavyMarch 1999 to September 2003Information Technology (Hands on Training)U.S. Navy - Great Lakes Naval Training Center, ILMarch 1999 to September 2003 Upgraded all components of desktops, laptops, including hard drives, CPUs, memory, wireless network cards and many other peripherals Repaired and replaced malfunctioning components in desktops, laptops, or mobile devices; installed, maintained, troubleshot, and uninstalled software, as well as peripherals Implemented mobile solutions including laptops, tablets and mobile communication Provided Wireless Network Support and install, configure and troubleshoot wireless access points Performed troubleshooting on different departments and resolved hardware and software technical problems in system elements after detailed analysis, including computer failures and software malfunctioning Monitored and administered IT systems of firms and made recommendations to senior instructors regarding hardware replacements, upgrades and new installations required EducationCollege Degree in ITMyComputerCareer.com-TechSkills - Raleigh, NCDecember 2020 to November 2021College Degree in ITHigh school diploma or GEDSkills Systems: Windows 7/8/10, Mac OS X, iOS, DNS and DHCP, Physical and Logical Security, Network Standards and Protocols, IPS/IDS Intrusion Prevention System and Intrusion Detection SystemHardware: Disassemble and Reassemble desktop PCs, RAM, Hard Drives, Motherboard, Network Interface Cards, and ProcessorsSoftware: Microsoft Firewalls, Malware Identification, CIDR LAN TCP/IP Active Directory WAN Technical support Customer service Software troubleshooting Microsoft Office VoIP Microsoft Windows Server Help Desk SQL Operating Systems Network Support Mobile Devices Network Monitoring Disaster Recovery ServiceNow FTP VPN Linux Authentication System Administration Microsoft Exchange Paylocity (Less than 1 year) IT support Google Suite VMWare Virtualization Remote access software Computer hardware AWS Azure Microsoft SQL Server Firewall DNS TCP DHCP Live chat Leadership Sales Microsoft Excel Microsoft Word Microsoft Powerpoint Learning technology Computer literacy Computer networking Desktop support Search engines Financial services Tax experience Research Merchandising Software testing Agile Telecommunication Accounting IT PowerShell Network Engineering Zendesk SaaS HubSpot SAS SSO Adobe Acrobat Document management Presentation skills Microsoft Access QuickBooks SharePoint LMS Data collection Customer support Windows English Analysis skills Communication skills Salesforce Time management TypingAwardsBattle EMarch 2002AssessmentsGeneral manager (hospitality) CompletedSeptember 2020Solving group scheduling problems and reading and interpreting P&L statements Full results: CompletedWorking with MS Word documents (intermediate) Completed April 2019Intermediate Word techniques, including the use of formatting, Track Changes, and Comments. Full results: CompletedProficiency with Microsoft Office: Mail & calendar (Mac) Familiar April 2019Using Microsoft Office Mail and Calendar tools to manage workload. Full results: FamiliarMechanical skills: Monitoring FamiliarApril 2019Measures a candidate's ability to monitor machine indicators in order to ensure safe and appropriate operation.Full results: FamiliarCustomer focus & orientation FamiliarAugust 2020Responding to customer situations with sensitivity Full results: FamiliarScheduling CompletedApril 2019Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.Full results: CompletedAnalyzing data FamiliarMay 2019Measures a candidate's skill in interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data.Full results: FamiliarManagement & leadership skills: Impact & influence Completed December 2021Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: CompletedTechnical support: Customer situations Completed December 2021Responding to technical support situations with sensitivity Full results: CompletedTechnical support FamiliarDecember 2021Performing software, hardware, and network operations Full results: FamiliarTechnical support FamiliarDecember 2021Performing software, hardware, and network operations Full results: FamiliarTechnical support: Customer situations Completed December 2021Responding to technical support situations with sensitivity Full results: CompletedRetail customer service FamiliarJanuary 2022Responding to customer situations in a retail setting Full results: FamiliarCustomer service FamiliarFebruary 2022Identifying and resolving common customer issuesFull results: FamiliarTechnical support: Customer situations Completed December 2021Responding to technical support situations with sensitivity Full results: CompletedCall center customer service ProficientMarch 2022Demonstrating customer service skills in a call center setting Full results: ProficientTechnical support FamiliarDecember 2021Performing software, hardware, and network operations Full results: FamiliarCustomer focus & orientation CompletedFebruary 2022Responding to customer situations with sensitivity Full results: CompletedBasic computer skills FamiliarFebruary 2022Performing basic computer operations and troubleshooting common problems Full results: FamiliarWork motivation CompletedMarch 2022Level of motivation and discipline applied toward work Full results: CompletedIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
