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Title Agile Coach - Scrum Master Advisor
Target Location US-VA-Norfolk
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SUMMARYAn accomplished and results-oriented Agile Coach 9 yrs / Project Manager/Scrum Master 20+ yrs, Solutions Architect 10+ yrs with broadly diverse expertise encompassing product and project management, quality assurance, hardware and software, migrations and implementations, as well as technical support.  Sets strategic and tactical directions to achieve established corporate objectives following the Agile methodology.  Continually improves upon existing process and procedures, realizing gains in efficiency via the various Agile ceremonies.  With a solid commitment to excellence, facilitates the long-term success of an organization by seeing the big-picture vision, and the drive to make that vision a reality.  Viewed by my peers as an outstanding communicator and a person helping the organization with optimization, best practices, with tools and documentation with ways to track the adhere in a logic way that people acceptance with the change as well as out of the box thinking for the benefits to the staff, customer, and organization as a whole.  Innovative with an exceptional way of delivering thingsTECHNICAL SKILLS
Windows / UNIX Server	HL7 / EDI / EDW	 27 Languages of Windows O/SSoftware Patents	Visual Source Safe / PVCS	 Oracle 8i, 9i, 10i, 11i, SQL 2005/2008C#, .Net 2.0 / 3.0, ASP.Net, JAVA, PHP	MS Office (up to 2010)	 Supply Chain ManagementRequirements-Gathering	Git / GitLab				        Cognos / Crystal / MiroStrategyRAP/Waterfall/SDLC	MS Project / Visio			        Terminal Server / CitrixClientele/Remedy/PeopleSoft (CRM) 	MS Exchange/SharePoint		        Quick Test Pro (Mercury)/SilkTest
Lean Six Sigma 5S	JIRA/IBM Rational Team Concert Admin            Cloud technology / RESTful APIsWinSurge (LIS) / Agilent (ELN)	CarisMatic ( LIS )/( ELN )			        Contract review and negotiations
Project Management (PMI/PMBOK)	MS Team Foundation Server 		        Various POS SystemsAgile (Scrum and XP) ScrumMaster	Category Management			        SOX and COBIT
PROJECTSOpen-source	Mobility application development	Resource planning ERP / ELN
Meaningful Use Act	ICD-9 to ICD-10 conversions	Custom Software developmentRetail Assortment Planning	Retail/Manufacture Space planning	Retail, Merchandising & BI
Network upgrades	Standardizing Specimen labeling	Client Interfaces data with HL7Operational efficiency	Quality System Management (QSM)	Reference/Article LibraryVoice command (Alexa, Nuance)	NYS, CAP, CLIA, 21CFR11 compliancy	Data WarehouseAutomotive Infotainment 	Internationalizing QA Lab with ELN 	Waterfall to Agile Transformation
EXPERIENCEANTHEM / Elevance Health (FTE) 	Norfolk, Virginia
Project Manager / Scrum Master Advisor for software development	Oct. 2017   Present      As a Scrum Manager Advisor, work within the global matrixed organization and appointed as the GBD Agile Coach      Work with multiple development partners to build scalable software and module development lifecycle processes      Manage, negotiate, and coordinate with technology, and business stakeholders on prioritization of tactical and strategic technology initiatives, as well as monitor the entire project process      CoP (  Community of Practice ) Champion ensures support at the highest level of C-Level and other leadership level, communicates the purpose, promotes the community, and insures impact. Serves as a bridge between the CoP and the rest of the organization, communicates the organization s support for a CoP, and may remove barriers. The Champion is instrumental in establishing the mission and the expected outcomes for the community.      Work directly with business and product owners to define requirements (epics and user stories) and justify investments      Implement processes, practices, and tools allow for multiple paths of delivery. I.e., create simplified, consistent, reusable, efficient and flexible methodologies      Recommend improvements and drive alignment across the Market Place solutions organization      Serve as an Agile Coach and Mentor within the organization to adoption with PO s, SM, Agile Teams, Management, etc.      Organized the TMAG   Transformation Maturity Agility Guidelines and created a percentage tracking for advancement.      Acts as change agent and demonstrates to the teams how the Agile and SAFe processes and systems work      Lead and influence others including those more senior on best practices      Manage partnerships with external vendors      Member of the Agile Champion team and inspire to be a leader among your peers
      Mentor and coach fellow Scrum Masters and developed a special training program for Product Owners (12 at a time)      Project Manager of major system upgrade with budgets of over 1-mil for Facets, ELN, Informatica, SSRS, Pega and etc. Developed upgrade strategy for the organization to follow and stay current without extended support costs as a savings
      Project Manager develop high level timeline roadmap for 120+ product upgrades for GBD IT Operations      Assist and or lead Agile training sessions and material for Govt. Bus. Div., Nat. Govt, Serv., Fed. Govt. Sev., Carelon FL and Ireland and a dozen more within Elevance Health.      Keep abreast of new technology in both software development, tools and AgileAccomplishments:      Developed upgrade strategies based on vendor release schedules to keep current and not pay extra for extended support      Brought 2 teams up to activation level within the Anthem structure in record time      Teaching the teams and the organization how to utilize JIRA and various add-on such as Portfolio and EasyBI      Mentoring across organization on ELN, JIRA and Confluence to come alive for the team with the power of these tools
      Admin for VBrick for hosting large videos files for Anthem IT/Software departments      Key contributor for the Agile CoE on Scrum Master course      Train the trainer (JIRA)   Agile Anthem department      Adviser to the Governance Review Board for Agile tools and ELN      Train state of GA, TN and etc on Agile with my own Agile Management Perspective material and then Agile 101ANTHEM (Contract via PinPoint) 	Norfolk, Virginia
Project Manager / Scrum Master for software development	Jul. 2017   Oct. 2017      Supporting SAPI and PDS ETL effort within GBD IT-Provider & Finance Systems as a subservient leader Scrum Master.      Mentoring the team (Product Owner, BA/SA, Development and Architect) through both Scrum and Kanban efforts.      Possess a unique blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality.
      Oversee task planning for both SAPI and PDS ETL using Agile methodologies to ensure products/projects are delivered on time through diligent task planning and robust adherence to Agile.      Supporting the teams and the others on the use of Agile tools and ELN.
      Coach fellow Scrum Master at Anthem on setting up Kanban and Scrum boards and how to optimize it configuration.      Acts as a buffer between the team and process overhead, so each team member can focus on the timely delivery of software.      Instilling Agile principles into daily activities to ensure smooth functioning of the delivery team.      Ensure team is well-informed on internal and external initiatives and activities.      Acts as change agent and demonstrates to the teams how the Agile and SAFe processes and systems work.      Asked to talk about how Agile projects will be executed and what would expect to see/do as the Health Plan   our conduit to the State.      Sharing knowledge of how powerful JIRA can be for the team with one on one as well as team overviews/training.      Part of the PDS deportments Re-Org Planning.Accomplishments:      Submitted two new custom fields (MoSCoW and State Required Due Date) request for Enterprise JIRA for the Business and IT level of understanding where a story or task ranks.      Getting my team to support the transformation from Waterfall to Agile and seeing the value of my role and guidance as we established a recap of Kanban for the team, Definition of Ready and Done, Team Agreement and Ceremonies definition.
      Fostering the Agile spirit amongst my team and fellow Scrum Master s and general Anthem associates.
      Fostering cross-team coordination environment with personal and business ethics.      Built out JIRA Dashboard for the team as well as Kanban and Scrum boards along with a personal Structure for monitoring team progress without the weight of using the visualization boards.JAGUAR LAND ROVER (Contract via Epitec) 	Portland, Oregon
Agile Coach | Scrum Master | Product Owner | JIRA/RTC Admin for software development	Nov. 2013   Apr. 2017      Supporting future products for infotainment systems via open-source software development, which also involve expanding the supply base to work with consumer electronics, apps and web concepts with C++, HTML5, and JavaScript on Linux.  Mobility applications on Android and iOS platforms in both the Open-source software (OSS) and proprietary model.
          Cross company Proof of Concept (PoC) delivery for infotainment features.          Rapidly iterating and developing concepts on to the Linux based platform.          Working with open-source communities, collaborating partners and external suppliers to create new concepts.      Managing multiple products/projects with 7+ teams in the areas of system architecture, software dev, and devops and IT as a subservient leader Scrum Master.      Scoping out the features from existing ideas and help to develop new ideas based on industry experience and contact with customers and prospects.
      Possess a unique blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality.
      Enjoy spending time in the market to understand their problems and find innovative solutions for the broader market.      Oversee task planning using Agile methodologies to ensure products/projects are delivered on time through diligent task planning and robust adherence to Agile.      Planning and running PoC Spring/Fall cycles.      Conduct weekly health check on progress for overall sprint projects with Scrum-to-Scrum meetings.      Supporting DevOps with continues integration (CI), Git, GitLab, and Jenkins      Customizing workflow/views, users admin, system upgrades and maintenance and other daily activities as the JIRA and RTC Admin.
Accomplishments:      Agile development plan for the organization to be scalable and modular with Scrum to Scrum and Refinement meetings.      Mentoring staff on technical components of Windows, MS Office, MS Visio, and various other software.      Fostering cross-team coordination environment with personal and business ethics.      Demonstrated as the software patent expert among the team.      Updated the contract documents for RFQ and RFI process.      Participated with voice command projects with Alexa to control vehicle options: lower roof, unlock, location, start car, etc.      Release products on a 6 month schedule and updates on a monthly structure for new product development.      JIRA Admin for GENIVI Open-Source Projects.SHELL OIL (Contract via Accenture sub-contract by Collabera) Remote	Ridgefield, Washington
Project Manager | Business Analyst of Mobile Competence Center (software development)	Jul. 2013   Dec. 2013      Support Shell Oil global labs organization on selecting Electronic Lab Notebook ELN.      Documentation and analysis support project and ensure proper requirements.
      Evaluation and testing of Mobility solutions for both Android and iOS software and hardware.      Evaluation of vendors on how well they can meet these requirements for an ELN      Delivery of the Mobile components of the implementation of an Electronic Lab Notebook on iOS.      Will be using vendor solutions, but you we will help the larger project make decisions on the mobile requirements and overall vendor selection for a standardized Shell Electronic Lab Notebook ELN with Agilent.      Supported users in Houston Texas, Amsterdam Netherlands, and London England.Accomplishments:      Created an evaluation ranking system for requirements.      Created test plans/scripts system for user evaluation for systems.KNIGHT DIAGNOSTICS LABORATORIES at OHSU 	Portland, Oregon
Agile Coach | Product Owner | IT Manager (software development) 	Feb. 2011   May 2013      Architect designer and product manager/owner as the single point of contact for the web base (.Net) application development of Knight Cancer Lab Information Management System (ELN) project ($2.5 million) and other IT and Operational projects for Knight Cancer Institute Diagnostic Laboratories (KDL).      Manage the overall project plan(s). Prepares and presents project plans and status reports to organizational leadership, project teams and client/customer groups.      Utilization of Agile (Scrum Master) project management hybrid with PMI.  Remove impediments for the team, Lead Sprint Planning, Sprint Review, and Daily Scrum Meeting and managed Product Backlog, Sprint Backlog, and Burndown Chart.      Functional competencies in business life cycle include budgeting, change management, client management, risk management, to project planning and organization.      Produced document from roadmaps, scope documents, charters, vision statements, testing strategy, technical support, and various other strategic and tactical documents, as well as develop software coding standards.      Tracking various stages for internal and external parties for upgrades and readiness statements for ICD-10 conversion.      Vendor selection process: from contract negotiation to service level agreements (SLA) to vender management meetings.      Vendor management and reviewed hardware/software/services contact from lab equipment to PC s to network to Co-Lo      Managed off-site development team: software development life cycle for Web-based application(s).      Managed risk by identifying, assessing and developing mitigation plans for events with potential to impact success of projects.  Facilitated and contributed to project-design discussions.
      Evaluate existing IT tools and software products within IT landscape to develop recommendations for the product/project.      Develop data integration approach between key LIS and other key systems within the organization utilizing HL7 standard.      Visionary with technology to expand the KDL operations from an internal hospital lab to a national reference lab.  From pre-analytics, Accessioning, Discrepancies, Lab workflow, resulting to billing and end to end operations as SME.      BI tools (Cognos / Crystal) use for data mining to support the lab.      Responsible for managing lab technology projects and staff of IT professionals (3 direct employees with 9 non-direct).      Oversee the design and development of www.knightdxlabx.com
      EPIC, PowerPath, LabDirector, Onbase (ECM), HL7 and other software tools and their teams to support the labs.      Operations backup manager for Lab, Clients Services, Accessioning and Operations manager.Accomplishments:      Brought the lab environment that was operating with technological processes set in the 90 s into the beginnings of a modern lab environment.  Such as network from 10 Mb to Gig network, antivirus, wireless, and etc.      Setup HIPAA compliant systems such as MS Lync instant messaging for the laboratories and encrypted USB drives.      Researched and contracted outside Software/IT Company for developing custom software for the lab.      Deployed a ticket tracking system for KDL IT related issues.      Reduced printing cost down from 30+ cents per page to 6 cents per page.      Contributed to certification of CAP and CLIA standards regarding IT infrastructure.      Designed the new LIS system for the lab to be integrated with voice command via Nuance for hands free control to speed up the accessioning process as well as the doctor entry as they view data via the scopes.VERIZON (contract via Collabera)		Richardson, Texas
Agile Scrum Master | Agile Coach | JIRA Admin (software development)	Jan. 2011 - Mar. 2011      Temporary contact overseeing new application development of Universal Identification system for the Meaningful Use Act for healthcare Industry and other organization such as Jet Blue for three tier validation for single sign-on with One Time Password (OTP) ($4million). In addition, to this role, coached and trained the team of 30 FTE on the Agile development methodology.  Supported by any mobile s device include PCs, tablets, smartphones and etc. Utilized HL7 standards.      Agile Scrum Master: Remove impediments for the team, Lead Sprint Planning, Sprint Review, and Daily Scrum Meeting and managed Product Backlog, Sprint Backlog, and Burndown Chart.      Customizing workflow, screens, boards, system upgrades and maintenance and other daily activities as the JIRA Admin.CARIS LIFE SCIENCES	Las Colinas, Texas
Program | Solutions Manager (software development/business operations)	Mar. 2008 - Nov. 2010      Served as project/product manager and as an architect designer for systems and operational objectivities, overseeing Caris Diagnostics Information Technology (IT) projects and development of technologies for Caris across national locations and departments, with focus on laboratories, including AP, HEME and ONC, molecular profiling and urology.
      Managed software development life cycle for Web-based application (LIS/ELN) ($2.5 million), using JAVA and SQL database.      Provided organizational effectiveness and process excellence strategies to support the execution of key strategic initiatives with multiple and diverse internal stakeholders and solutions to appropriately address critical business issues.
      Supported the full realization of the Informatics Improvement Strategic Plan; drove large-scale organizational change efforts through training, program development and outcomes evaluation with impact at multiple stakeholder levels.      Implemented special interest group and chairperson for oncology and hematology SIG business line as product owner.
      Gathered business requirements from multiple and diverse stakeholders and turned them into IT specification documents.      Validated IT releases to business requirements and trained the business unit.      Led organization inventory system, resource librarian system, medical spelling checker, and other cost savings efforts.
      Managed risk by identifying, assessing, and developing mitigation plans for events with potential to impact success of project.  Analyzed departmental budgetary data, verified figures, and developed budget proposals; recommended allocation of budgetary funds for approximately $50M in operating expenses and $30M in capital projects.      Facilitated and contributed to project design discussions.      Partnered as system upgrade and maintenance coordinator for organization.      Trained lab and sales staff on LIS and client portal as well as developed power user and client training material.      Developed lab Enterprise Resource Planning (ERP), Enterprise Content Management (ECM) and lab/organization inventory system requirements and vendor selection.  Interfacing with other EMR systems with HL7 standards.      Worked with lab systems to integrate with Nuance voice commands for hands free control and optimizing time.Accomplishments:      Solid success rate of User Acceptance Testing (UAT) with acceptance at 90%-plus for IT solutions I managed.      Streamlined accessioning process from approximately 45 minutes to four - six minutes.
      Optimized send-out procedures across three departments for leaner process.
      Utilized new flapless label to address automated cover-slipper issues at 30% cost savings of 1/2 million dollar.
      Realized 86% cost savings for slide labels for laboratory.
      Improved case volume by reclaiming effort of 20 full-time employees.
CARIS DIAGNOSTICS	Las Colinas, Texas
IT Project Manager (software development)	Mar. 2008 - Aug. 2009      Oversaw development and designed of JAVA based Laboratory Information Systems for project ($1.5million) hematology and molecular profiling, as well as IT requirements for laboratory expansion of organization.
      Gathered requirements and reviews, functional specifications, project timelines, business analyst and work-flow charts.
      Produced Agile Scrum development plans for timely delivery of first-class production software products and artifacts.
      Managed risk by identifying, assessing, and developing mitigation plans for events with potential to impact success of projects.  Facilitated and contributed to project-design discussions.
Accomplishments:      Implemented and developed Agile Scrum methodology, including XP with Scrum and training material for educating, coaching and mentoring development organization.
      Streamlined operations with BI tools BI tools (Crystal / MS SharePoint) use for data mining to support the lab.      Responsible for several concurrent projects, with proven track record of delivering high-profile projects for internal clients.
      Instituted SOP for IT and company structure.
      Contributed to certification of New York State license in Las Colinas laboratory as well as CAP and CLIA standards.
ELECTRONIC SHIPPING SOLUTIONS (ESS)	Plano, TexasProduct Manager of Global Operations (software development)	Jun. 2006- Jan. 2008      Responsible for aspects of operating and managing quality assurance, technical support, IT and development, as well as subject matter experts globally (2 manager s 15 direct employees with 5 non-direct). Oversaw requirements-gathering, requirement reviews, functional specifications and project timelines, as well as business analyst.      Implemented plan and strategy from manual to automated testing.  Managed vendor relations for data center, Co-Lo, as well as additional operational needs.
      Improved ESS development methodologies from Waterfall to Agile for delivery of quality Web-based application for petroleum industry logistics.
      Managed software development life cycle for Web-based application project ($4million), using ASP. Net v2.0/3.0, HTML, DHTML, Style Sheets, SQL, VBScript, JavaScript, JAVA and additional Web-related technologies.
      Supported clients, including British Petroleum, ExxonMobil and Shell.  Users from broker, refinery, shippers, and etc.      Gained experience in highly complex projects related to implementations, solution upgrades, and product extension and expansion, including projects involving infrastructure and hosting facilities.
      Chartered to analyze and develop controls and audits procedures in Agile methodology to ensure compliance with reporting requirements, in response to Sarbanes-Oxley and control objectives for information and technology.
      Produced Agile development plans for timely delivery of first-class production software products and artifacts.  Managed risk by identifying, assessing and developing mitigation plans for events with potential to impact success.
      Identified, maintained appropriate tools, equipment and processes for various teams.  Facilitated and contributed to project design discussions.
      Contributed to project and code reviews and registered non-compliance if standards and procedures were not reasonably met, as defined by architecture and development teams  own development methodologies.
      Monitored, documented and disseminated progress of operational initiatives.  Communicated and maintained status of schedule and cost-performance indicators.  Analyzed and created project processes.
Accomplishments:      Implemented and developed Agile methodology, XP with Scrum and training material for training, coaching and mentoring development organization.  Empowered as the final authority for all product releases and deployments by C-level.      Streamlined operations of QA, TS and IT.  Oversaw several concurrent projects with proven track record of delivering high-profile domestic and international project for internal and external clients.
      Oversaw proper release of pre-release and commercial release version of software to internal staff and customers.      Implemented SOPs, MS Exchange e-mail system, Team Foundation Server (FTS) employee evaluation form and process, as well as QuickTest Pro automation testing application and strategy.
      Led company for on-time deliveries.  Patented and aided development with customer electronic signature-imaging.
      Train the development team on patent software for future patent opportunities at ESS.SMART PRODUCT IMAGING 	Corinth, TexasCo-founder - COO of Space Management and Research Technology	Jan. 1999 - Sept. 2011SMART (Space Management And Research Technology) supported manufactures and retailers with plan-o-gram images for use with space management software, ad slicks, web site and other images needs as well as various formats.Profitable in the first year of operations up to the business decision to close in 2011.Services included:      Space Management Databases      Product Image Databases      Plan-o-gram Services      Client consultation, including equipment recommendations and configurations for custom photography studios      Other related services were provided in the Consumer Packaged Goods (CPG) industry.Partial client list included:      Master Lock                                                           Sterilite                                                             Lehigh      Moen                                                                     Wal-Mart                                                           Camco      Second Nature Aquariums                                    Umpqua Dairy                                                  RedkenManaged all aspects of operations such as contracts, sales, marketing, production, supplies, standard operating procedures, quality assurance, photo lab and equipment, IT infrastructure, shipping, staffing, website design, and all other operational needs.JDA/INTACTIX SOFTWARE GROUP 	Irving, TexasDirector of Quality Assurance and Customer Support of Americas (software development)	Jun. 1997- Jun. 2006
      Facilitated space and category management and supply chain applications for desktop and Web-based applications developed in C++, MFC, Visual Basic, SQL, ASP, HTML, DHTML, SQL, VBScript and JavaScript, as well as other Web-related technologies.
      Accountable for aspects of operating and managed QA, CS and shipping department, this was comprised of two managers and 26 employees globally.
      Served as director of QA internal resources.  Developed independent domain for QA laboratory for testing and configuration.  Ensured integrity of QA processes and maintenance of timelines.  Reviewed QA output for completeness and functional coverage.
      Worked closely with cross-functional and departmental collaboration, such as development, product management, marketing, technical writers, customer support, sales, external customers and vendors in defining project priorities, scope, approach, resource requirements and deliverable schedules on global scale.
      Supply chain expertise in demand management, category management, assortment management, merchandise management, and price and promotion management      Contributed to e-Learning domain knowledge and content management.  Partnered with product planning and business stakeholder to identify project scope.
      Partnered on project design discussions as well as in project reviews, registering non-compliance in cases of non-meeting of standards and procedures.  Monitored, documented and disseminated progress of QA initiatives.
      Interacted with Public Relations Director for press release of software.  Held final sign off to approve standard operating procedures and product release.  Analyzed and created project processes.  Chaired weekly operational meetings.
      Served as technical advisor to legal for software patents.  Leveraged e-Learning program for training and certifications of staff in various areas.  Managed and worked closely with SQL and Oracle databases.
      Mentored users on SharePoint.  Interfaced with clients on special projects and sales calls.  Managed hardware vendor for TekTronix, Symbol, Metrologic, HP Compaq and Fowler.
      BI tools (MiroStrategy / Crystal) use with Floor Planning and Space Planning analysis.Accomplishments:      Served as company leader, problem solver and solution provider.  Earned selection by president to manage Customer Service (CS) as well as Quality Assurance (QA).  Streamlined operations of QA, CS and shipping department.
      Oversaw proper release of pre-release and commercial release version of software to internal staff and customers.  Increased efficiency by 95% for test environment of operating system for Win 9X, NT and 2000 on 27 language in QA laboratory.
      Empowered as the final authority for all product releases and deployments by C-level.      Implemented clientele system, visual intercept issue tracking for QA and Symposium phone system for Dallas call center.
      Served as troubleshooter for executive level accounts, including Walmart, P&G and Aeon.  Completed six-enterprise portfolio integration life cycle.
      Partnered as technical advisor for legal on patent 686 and company technical advisor for electronic-imaging applications.      Develop training material for the development team on patent software.
ADDITIONAL EXPERIENCE
INTACTIX INTERNATIONAL, Irving, Texas, Quality Assurance Manager, 1997-1999.  Implemented all source codes for maintenance as MS Source Safe.  Instigated standard operating procedures and managed process.  Evaluated software for company s usage in prospects.  Provided HR with employee evaluation form and program.  Implemented UI standard for products.  Increased staff as well as upgraded laboratory equipment.  Released products on time.  Instituted Segue SilkTest International.  Established automated tracking of test-case execution results report.  Trained InterRange application to customer support, training department and service-merchandising.  Wrote and completed InterRange training guide.
CANMAX RETAIL SYSTEMS, Las Colinas, Texas, Lead Architect, 1996-1997.  Served as industry consultant and design advisor for Pathways.  Designed electronic journal, shift analysis and gas survey, as well as fuel configuration screens and report viewer application.  Developed user case scenarios, test cases, flow diagrams, wire frames and functional specifications.  Worked closely with visual design team to translate wire frames into prototypes and complete visual compositions.  Created prototypes and requirement and specification documents, and navigated structures and labeling systems.
Quality Assurance Analyst Lead, 1995-1996.  Partnered as team leader for Southland 7-Eleven project.  Responsible for Back-Office and POS testing on retail system, with POS developed in C++ and Back Office developed in Uniface.  Completed two projects life cycle from beginning to end on Back Office and POS System.  Oversaw integration with QA laboratory dealing with software releases, hardware setup and configuration.  Accountable for laboratory s setup and inventory control, as well as contributed to pilot installation and software upgrades.  Tested store systems peripherals via custom octopus cable and RF connections.  Trained new QA analyst on 7-Eleven projects and procedures.
EDUCATIONTEXAS TECH UNIVERSITY, Lubbock, Texas, studied Mechanical EngineeringCANTERBURY UNIVERSITY, Hyde, Cheshire, United Kingdom, Bachelor of Science in Engineering (B.Eng)CERTIFICATIONHIPAA Certified, PL/SQL for Oracle, SQL for Oracle, DBA for Oracle, Lean Six Sigma
CERT (Community Emergency Response Team), MRC (Medical Reserve Corps)Certified Scrum Master (SM),
SAFe 4.5 Certified SM, SAFe 4.5 Advance Certified SM, SAFe DevOps 4.5 and SAFe Release Train Engineer 4.6AgilityHealth Facilitator for Teams and DevOps Assessments

PROFESSIONAL DEVELOPMENTSystems Testing and Quality Assurance Techniques, Volume 1 Fundamentals, ITILSystems Testing and Quality Assurance Techniques, Volume 2, Advanced Tops of IEEE/ISO Standards to SEI and CMM ConceptsVOLUNTEERING EXPERIENCECERT (Community Emergency Response Team) Denton County Tx (Disaster and Humanitarian Relief)NASCAR Foundation for Children in NeedSpirt Horse Therapeutic Center, Fundraiser for a 501(c)JIRA Administrator for Open Source Automobile global community

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