Candidate Information Title Customer Service General Manager Target Location US-OH-Columbus Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Administrative & Management ExperienceHired, trained, and coached 50+ staff members on customer service skills, food & beverage knowledge, and health & safety standardsConsistently exceeded monthly sales goals by a minimum of 10% by training staff on upselling techniques and by utilizing a featured food and beverage programMaintained an employee retention rate higher than industry standard through management training programs, periodic performance reviews, and motivational coaching tacticsExperience and proficiency in accounting operations, including budget projections and allocationsFamiliarity with training staff to use POS systemsExcellent interpersonal skills and the ability to maintain a positive attitude in high-stress situationsExtensive knowledge of the rules and regulations set forth by the Beverage Control Association, American Food Safety Institute, and United States Labor LawCustomer Service & Sales ExperienceProven experience providing customer support in busy customer focused environments with a diverse clienteleProvided a high standard of customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.Demonstrated strategic-relationship and partnership-building skills by listening attentively, solving problems creatively, and using tact and diplomacy to achieve win-win outcomes.Resolved an average of 150 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume).Established leader for new staff, specifically representing appropriate protocols in handling challenging situations as one of the companys mentors and trainers of both new established employees.Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluationsEmployment HistoryS & P Data Sales Associate Cleveland, Ohio 2018  PresentDennys Restaurant Assistant General Manager Independence, Ohio 2000  2018Cablevision Direct Sales Representative Cleveland Heights, Ohio 1994  2000EducationHoward University Bachelor of Science Degree Maryland, VirginiaVatterott College Associates Degree Cleveland, OhioDemetrius L. Nelson12404 Miles AvenueCleveland, Ohio 44105PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional SummaryEnergetic adaptable general manager with 15+ years experience in all aspects of business management within the customer service industry. Exceptional interpersonal skills combined with proven ability to drive profitability, manage and nurture talent, deliver sales growth, form strategic partnerships, and successfully implement projects.