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Click here or scroll down to respond to this candidateTonya IngramStreet Address Summer StreetUnit Street Address
Passaic, NJ Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEHigh energy both professionally & personally, successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.Authorized to work in the US for any employer.Work ExperienceSenior Supervisor Team LeaderValley Bank - Wayne, NJ November 2022 to August 2023Managed, supervised, coached and mentored Customer Service Representatives to ensure that bank standards are being met daily. Providing quality customer service to the banks customer base as well as meeting departmental sales initiatives. Coached and mentored in achieving sales goals and Mystery Shop Standards Daily monitoring of call volumes to determine adequate staffing needs to ensure service levels are being met. Recommend schedule revisions and manage changes in schedules for staff to meet the needs of the department. Monitor daily workflow of CSRs. Prepared weekly payroll records. Handled requests for time off and disciplinary actions when needed.Customer Service/Sales & Marketing ManagerSeas Star Foods (temp assignment) - Hackensack, NJ July 2021 to November 2022Managed direct customer communication and processed orders and critical documentation for key customers. Handled customer service and account management by responding to customer inquiries. Processed orders and provided product information when required, Reviewed shipment dates with all domestic carriers in order to ensure prompt deliveries, Provided inventory updates and more. Responsible to follow-up on leads to close deals for new business and upselling to current clients. Tracked and reported sales order status. Ability to provide basic proficiency with Excel, Word and Outlook. Assisted with account receivable work within QuickBooks.Customer Service Agent I (part time)Investors Bank - Lyndhurst, NJJune 2020 to July 2021Processed customer transactions according to the bank policy and procedures, build customer loyalty through courteous and professional service. Able to maintain knowledge of bank products, identify customer needs and make appropriate referral of products and services. Executed a smooth transition of customer to platform personnel and profiled customers by opening new accounts as needed. Completed daily log proof, investigations, resolved and reports out of balance conditions to Supervisor. Assisted with vault and shipment control when having to order new money. Prepared CTR form on appropriate transactions, scan checks and maintain daily capture log. Ability to communicate with other areas of the bank to handle customer inquiries/issues and departmental functions. Excellent interpersonal skills and leadership skillsVice President of Operations/Office ManagerCody Travel & Tours, LLC - Garfield, NJ January 2015 to June 2020Oversaw the development and launch of Cody Travel & Tours, LLC, small bus company. Increased customer portfolio created business flyers/business cards, simultaneously reduced budget cost and increased revenue sales by visiting church functions, word of mouth promotion and building website to help business. Successfully completed bus tours for all clients.International Customer Relations ManagerAT&T Mobility - Paramus, NJ February 2006 to October 2015Frontline fraud review and prevention of customer account, Mentored, coached and trained 13 team members. Identified inefficiencies and made recommendations for process improvements by optimizing the overall customer experience by listening to calls and completing side by side observations with each team member. Created effective plans of improvement for struggling representatives and monitored as needed.Fraud AnalystAT&T Mobility - Paramus, NJ March 2004 to February 2006Monitored risk accounts on a weekly, monthly, quarterly and annual basis. Assisted senior-level credit officers with complex accounts by reviewing flagged fraud accounts. Reviewed more than 500 business and customer statements each week. Maintained confidentiality of bank records and client information and provided details to law enforcement when applicable..EducationHigh school diploma in Business Communications & Management InformationElectronic Computer Programming Institute Paterson, NJFebruary 1987 April 1988 |
