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(C) PHONE NUMBER AVAILABLE EMAIL AVAILABLE Baltimore MD Street Address ,SummarySkills ServSafe Manager Forklift Certified John Deer Certified Catering and Served Meals Commercial Food Production Food Presentation Techniques Prepared International Cuisine Table Setting Work effectively in high volume & under pressureExperienceLearning Ambassador/Process Guide, Outbound Dock Process Assistant at Amazon, August 2019-Current Baltimore, MD Oversaw entire high side dock Delegated task to employees at tote down stack Managed all of dock doors Instructed employees on lane clearance Trained employees to palletize Monitor lane volume ( recirc for each lane and dock door) Assisting in coding all employees. Developed skill-specific training programs to promote employee development. Evaluated training materials prepared by instructors and offered actionable suggestions for improvement. Reviewed training delivery methods to optimize training effectiveness and costs. Oversaw floor of x amount of people /indirects Over watch responsible for coaching top offenders for the shift of 200 AA Oversaw work flow for entire south side up to 4 floors Trained groups of new hires with success rate In charge of allocating work)Managing the work that flows down to the ship dock(high side and low side lanes)Prep Cook, Food Staff, November 2018-Current Baltimore, MD Maintained consistent quality and high accuracy when preparing identical dishes every day. Precooked garnishes such as bacon pieces for later use to top off fresh dishes. Rotated stock items and ingredients to maintain efficiency and freshness. Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs. Maintained clean and orderly appearance throughout kitchen and dining area. Executed proper techniques when preparing menu item ingredients. Adhered to all regulatory standards regarding safe and sanitary food prep. Kept stations stocked and ready for use to maximize productivity.Kitchen Intern, Kidz Tabel of St. Vincent de Paul of Baltimore, November 2014-March 2015 Baltimore, MD Organized ingredients and restocked supplies to prepare for busy periods. Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions. Cleaned utensils, dishes and glasses for customer use. Stored perishable food items in freezer or refrigerator to protect food from spoilage. Added garnishes and other finishing touches to improve plating presentation. Cross-trained in other kitchen positions to support team and meet customer needs. Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.Manager, McDonald's, January 1998-August 2006 Baltimore, MD Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability. Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives. Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications. Assigned tasks to associates to fit skill levels and maximize team performance. Greeted and encouraged feedback from customers to implement in-store operational changes. Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements. Trained employees on additional job positions to maintain coverage of roles at all times.Education and TrainingHigh School Diploma,,, Northern High School,, Owings MD Expected in June 2000 GPA:ServSafe Manager Certification,,, Next Course St Vincent De Paul of Baltimore,, Expected in April 2015 GPA:Additional Information Rename-Fork Lift OperatorExpress Employment professional/Ds Pipe and Steel-Assembly Line PackerPEI Staffing/Under Armor-Shipping and ReceivingBarton Child Play-Production/Machine OperatorHedwin Corporation-Merchants Terminal CorporationFork Lift Operator |