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Title Customer Service Insurance Industry and Fire/EMS
Target Location US-NY-East Syracuse
Phone Available with paid plan
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6 58 0 R U T G E R RO A D  E A ST S Y R A C U S E, N Y 1 30 5 7
P H O N E PHONE NUMBER AVAILABLE  E - M A I L J O E P A O N E @ G M A I L. C O MJ O S E P H V . P A O N ECandidate's Name
To find a position where I can use my extensive skills in Management, Customer Relations/Service and Accounting in a Community environment.FU NCTIONAL SUMMARYI have developed several outstanding skill sets over the past 30 plus year Career in Management of : Operations, Customer Service, Organization, Communications and Accounting.EMPLOYMENT4/2018 to 2/2021 DIOCESE OF SYRACUSE  TRIBUAL OFFICEManagement of Roman Catholic Church Annulments (Divorces)Tribunal AdvocateAssist a Petitioner in completing Annulment Questionnaire to process an Annulment.Interview Petitioner and Respondents to determine if they meet the requirement for a Decree of Nullity based on questions answered on Questionnaire.Obtain and Analyze Witness StatementsPrepare Case wrap up report for Tribunal Judge.Follow up with Petitioner, Respondent and Witnesses for needed forms on a timely basis.Submit Final Case to Tribunal Judge for review and Judgement.10/95 to 10/2010 VEREENS STORES INCDistribution & Manufacturer of Turf ProductsData Systems Administrator, Collections and Accounting ManagerSystems Administrator for local and Remote Microsoft Server NetworkManaged All Accounting functions to include the installation and conversion of two major Software upgrades. Overall GL responsibility including Inventory Management.Managed all aspects of Collection functions to include Debt Management, retention and Court Cases.9/93 to 10/95 DEFENDER RESORT MANAGEMENT COMPANIESManagement of Association Owned Resort Condominium/HotelsAssistant Resort Director at the Maritime Beach HoteloManagement of Property Operations, Reservation Process, Front Desk, Cleaning Staff and Maintenance Operations.8/81 to 9/93 CNA INSURANCE COMPANIESCommercial Auto, Property, & Liability Insurance Claims & ServicesSenior Consultant - Corporate Claims ServicesDirected Accounting Units, Claims Clerical Units, Claims Services and Claims Records for four regions and 35 branches within those regions.Project Manager for all Data Systems between Claims Department and Claim Services. Projects: Catastrophe Mobile Claims Service, Y2K Transition, Implementation and Transitional Training of Corporate-Wide Claims, from Manual to Automated (Computerized) Claim ServiceDivision Claims Services Manager in the Farmington, CT and Silver Spring, Maryland Claim Services Branch. Managed building operations, claims services, claims records, claims clerical unit and Accounting department. Branch of the Year in both Branches. TookSilver Spring Brach from Worst Branch in the Nation to #3 Branch in the Nation in 18 months.Eastern Region Claims Services Auditor in Pittsburg Branch, while supervising claims serviceUnit Supervisor, Claims Services, Syracuse, NY5/77 to 6/81 Equitable Life Assurance SocietyAsst Benefits Manager  Health/Dental ClaimsDirected Health and Dental Benefit Unit comprised of two Unit Supervisors and 35 Claims Adjusters. Working with Policy owners to resolve Claim Payment issues with Client and methodology of Payment.EDUCATION9/71 - 5/73 Syracuse UniversityBachelor's Degree Cum Laude in Business- Management Data Systems9/69- 6/71 Onondaga Community CollegeAssociates Degree Magna Cum Laude: Business Administration 9/65 - 6/69 Christian Brothers Academy, Dewitt, NY High School - Cum LaudeACCREDITATIONS12/13 St. Joseph ED - Crisis Counselor & Patient Advocate11/11 Certified in VIRTUS (Recertified in 8/2016)11/11 Certified New York State Long-Term Care, Ombudsman6/95 Certified - Advanced Weather Observer -NOAA -Wilmington, NC and Syracuse, NY9/94 Intermediate Emergency Medical Technician - South Carolina5/73 - 8/81 Senior Instructor, Emergency Medical Technician Instructor and Emergency Medical Technician -New York, Registered New York State ParamedicVOLUNTEER EXPERIENCE2018  CHAPLAIN, Volunteer Fire Fighter and Auditor for the East Syracuse, NY Volunteer Fire Department2016 - Parish Council President for the Linked Churches of St. Matthews, St. Marys of Minoa and St. Francis of Bridgeport2015 - 2016 PCA Coordinator  Western Area (City of Syracuse) of the Diocese2014 - PCA (Pastoral Care Area) Council Member in Eastern Region of Diocese2013  Knights of Columbus Council # 5186, Treasurer, Financial Secretary and Sir Knight of the 4th Degree Order2013  2015 St. Josephs Hospital Emergency Department as a ED Volunteer and on the Crisis Management Team2011 - 2015 Certified New York State Long Term Care Ombudsman and Patient Advocate for Loretto Nursing Home and Van Duyn Nursing Home and other Elder Care facilities as assigned.2010 - Current Member of Parish Council  President, Catechist, Lector and Eucharist Minister, St. Matthews Church9/94 - 8/98 EMT -North Myrtle Beach/Little River, SC Rescue Trainer and Lead Paramedic8/69 - 8/81 Lyncourt Volunteer Fire Department, Captain, Lieutenant, Emergency Medical Technician, Past Treasurer and Vice President, Crash Injury Trainer5/73 - 8/81 East Area Volunteer Emergency Services (EAVES) - Charter Member and Founding Vice-President, Paramedic, Trainer and Driver8/68 - 7/75 North Area Volunteer Ambulance Corporation (NAVAC) - EMT MemberSKILL SETSStrong leadership and supervisory skillsStrong oral and written communication skillsStrong planning and meeting management skillsAbility to set and oversee program operations, including the budget.Ability to build strong partnerships and work with diverse population.

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