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PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARYMs. Gebrian is a dynamic, accomplished and results oriented sales and marketing, business and organizational development professional. She has a proven track record in leadership, retail and customer relationship management, B2C and B2B consultative selling, real estate project management, account and territory management, training and development, within the retail, healthcare, service, hospitality, and non-profit industries.Her successful track record has been due to her creativity and passion for striving to achieve excellence for herself, customers and associates. She excels in her ability to determine customers needs, creating excellent customer relationships, resulting in outstanding sales, service, performance and differentiation in the market place. Her passion is to assist organizations increase their bottom line results, address business goals and objectives and provide customers with a unique, quality buying experience.SKILLS. Extensive sales and marketing management experience with a strong and proven track record in demonstrating successful leadership, consultative sales practices and procedures.. Territory and account management background, consulting and selling to fortune 100 to 500 companies in a variety of industries.. Real estate development, leasing, selling, design, staging, renovations for residential properties.. Accessing organizations business challenges and goals, facilitation of strategic planning sessions.. Sales management experience; training and coaching of sales associates, team building.. Specialty retail management experience, exceeding sales and customer service satisfaction.. Professional presentation and interpersonal communication skills.. Management and implementation of detailed projects.. Performed as the liaison, link of communication, between parent company and customers.. Proficient in problem solving, managing conflict and creating a successful team work environment.. Skilled in educating individual customers/clients on use and application of products and services.. Excellent at developing and closing customer leads, maintaining and servicing customer accounts.. Forecasting, call plans, sales management systems, and all activities relating to business management.. Multi-tasking, detail oriented, reporting, analysis, organization, and time management.. Adept at building, maintaining and growing strong business relationships, strategically savvy.. Strong consultative selling techniques developing rapport, assessing customer needs, recommending solutions, closing the sale, customer follow-up, inside and outside sales experience.. Experience in conducting market and customer research to determine the needs of customers, strengths and weaknesses of the competition.. Expertise in motivating employees, performance improvement interventions.. Entrepreneurial mindset to maximize territory productivity and revenue potential.. Innovative, progressively focused, looking to make a seriously positive impact on business outcomes.. Proficient with computers and sales management systems.. Self-motivated, goal oriented, inspirational, creative thinker and abilities.. Experience in conducting special events and PR activities.ACCOMPLISHMENTS. A successful retail store manager, providing exceptional leadership and outstanding customer service, increasing sales and bottom line results by 35%.. A proven Customer Service Concierge and Sales Consultant for a high end retail store in Sarasota, Fl.. In sales and marketing management positions, she exceeded revenue expectations numerous times in her career. Examples: Grew business to over 1.8 million in revenue from less than 100,000, as an Account Sales Executive and Project Manager.. As a National Sales Account Manager and Training and Development Consultant, she designed, marketed, sold and trained corporate employees on various products and services in a number of different industries, including manufacturing, technology, retail, hospitality, healthcare, resulting in million dollar contracts.. As a Retail Regional Sales Manager for a major retail corporation, by utilizing her sales and marketing talents and training sales staff in product knowledge and sales techniques in over 40 stores, she increased revenue in her region, moving it from region number 32 in the country to number 1, tripling revenues to 2.5 million.. As a Principal in her own Sales Performance company, she assessed employees work performance, identified skill gaps, made recommendation for improvement, designed training and communication processes to address business challenges, conducted training interventions and provided followed up for continuous improvement.. Organizational development experience and creativity. Effective work systems and processes for several companies were created, resulting in improved revenue/bottom line performance, quality improvement, organizational change, individual and corporate effectiveness for clients.. Achievement awards; Regional Sales Manager of the Year, Summit and Diamond Club Awards for excellent achievements, Achievers Circle Award for outstanding sales and customer service performance. Numerous certificates of accomplishment for product and process effectiveness.. Real Estate project management experience with residential properties.. Certification in Presentation, Sales Training and Facilitation Skills, Instructional Design and Techniques.. Experience marketing in trade shows, sales and customer service conventions. Created and conducted complex sales presentations and strategic planning sessions to top level management decision makers at major corporations.WORK EXPERIENCE. TEMPURPEDIC, Store Manager of a flagship store, Sarasota, Florida 2023. SOMA, Assistant Store Manager, Sarasota, Florida 2022-2023 . ARMEL, Customer Relations Sales Consultant, Sarasota, Florida 2021. GOLD-N-CLIPPER, INC, Highlands, North Carolina 2014-2021Store Manager, Highlands, North CarolinaInvolved in overall management of store sales and staff, providing product and sales training for employees, vendor purchasing, merchandising, and inventory control.. PERSONAL ASSISTANT, Sarasota, Florida, 2012-2014Caring for individuals who cannot look after themselves.REAL ESTATE DEVELOPMENT, Michigan and California Self- employedProject management, sales, leasing, renovation, design and staging of residential properties.. LEARNING DIMENSIONS, Ann Arbor, Michigan Sales Performance TechnologistA sales performance consulting company specializing in assisting companies increase their organizational effectiveness, sales and bottom line results by improving the sales, customer service, teamwork, communication and process and planning skills of their organization.. LEARNING INTERNATIONAL, Stanford, ConnecticutNational Sales Account Manager: Midwest Region, Southfield, MichiganTraining and Development Company specializing in organizational performance development planning and assessment.. WILSON LEARNING, Eden Prairie, MinnesotaAccount Executive Sales Manager: Dearborn, MichiganA leading Human Resource Performance Systems Company, specializing in training and development interventions; sales, customer service, management, communication, leadership, selection/assessment systems. She was responsible for all facets of account management including research, account development, maintenance, forecasting, competitive analysis, strategic market planning, project team management, program development, contract negotiation and communication.ZALE CORPORATION, Irving TexasRegional Sales and Marketing Manager: Birmingham, MichiganResponsible for 40 stores bottom line results for Zale Jewelry Insurance Replacement and Corporate Gift Divisions. Turned a low sales volume region into a profitable one; to number 1 out of 32 regions. Managed the sales and marketing efforts, sales, product and customer service training and development of sales associates and store managers. Responsible for PR, strategic business planning, P&L, market penetration, negotiations, executive presentations to corporate clients, purchasing, and customer relationship management.EDUCATION AND PROFESSIONAL DEVELOPMENT. Bachelor of Science; Business Western Michigan University. Detroit Board of Education; Business/Art. Graduate Studies in Organization Development/Human Resource University of Michigan. Instructional Design; Certification University of Michigan. Graduate of Planned Changed Internship; Certification Ann Arbor, Michigan. Open Space Technology Facilitator/Trainer; Certification Ann Arbor, Michigan. Human Performance Technology Institute Training Michigan. Graduate Studies in management, sales, process, customer service, communication, assessment/selection, interpersonal workshops and seminars.. Real Estate sales associate pre-license program Florida. Tony Robins Unleash the Power Within Seminar Michigan. Positive Learning for Personal Growth Seminars, Deepak Chopra, MD California. Affiliations with professional groups; Organizational Development Network, American Society for Training and Development, Society for Human Resource Management, The International Society for Performance Instruction.. Pro bono/charity work and community involvement; The Michigan Quality Council, Humane Society, Saint Joseph Mercy Hospital, Non Profit, Project Hope, Cancer and various other organizations. |
