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Candidate's Name
Help Desk[Active Directory, Cisco IOS, WireShark,Linux/Mac/Windows]PHONE NUMBER AVAILABLEDenver, ColoradoEMAIL AVAILABLEhttps://github.com/cc0ahttps://LINKEDIN LINK AVAILABLEmes-mckee-1a723324/Experience Help Desk - NetAlign.one Denver Colorado 2019 - PresentApproachable, professional, help desk analyst with over 3 years of experience in the areas of endpoint maintenance, networking, and cyber security.Mac OS X: Installing/Uninstalling Software Setting Up VPN connection Troubleshooting various networking and software issues Setting up Antivirus/Monitoring software Security appraisal of services running on Mac OS X Software patching Formatted/Setup Macs Working knowledge of Terminal (Bash + Bash Scripting) Utilized Python for automation within JAMFMicrosoft O365 (Azure): Setting up user accounts (AD) Audting user accounts for former employees (AD) Complete (start to finish) setup of SSO via Azure (single source of truth model) Setup/Maintained use of Exchange to filter out and review incoming phishing/spam campaigns Utilized Defender to review access logs where necessary PowerShell Scripting Setup + Pushed Group PoliciesEndpoint/Network Troubleshooting: Kesaya/Splashtop used for remote access to endpoints TCPDump/WireShark used for network troubleshooting Various Antivirus/Malware detection tools usedCertificationsReferences: Provided software-specific assistance to users (questions regarding Atlassian, etc) Worked with ISPs during turnup trouble and/or general connectivity issues regarding onsite connectivity (office) General Help Desk Activities: Endpoint setup, packing, and shipping of new equipment Accurate maintaining of inventory both in terms of hardware and software licenses Took phone calls/created tickets Utilized Fresh Service, Zen Desk, and Solar Winds ticketing systems Consistently facilitated productive communication between company clients and vendors, ensuring services are available as agreed upon in terms of timing and functionality. Data Backup (On-Prem and cloud) Asset management Data migration between various services/applications. On-Prem and cloud.Cyber Security: Setup of Palo Alto firewall in zero trust configuration (on-site) Created access schema between GCP/Azure to allow for conditional access to GCP console Took inventory of and highlighted areas of concern regarding GCP IAM permissions schema Setup of USB blocking software (CoCoSys) Wrote and issued security advisories regarding various scenarios to employees for various clients regarding phishing. Monitored Sentinel SIEM and investigated events Monitored incoming emails for malicious messages and attachments.CompTIA Security+Charles Galvan PHONE NUMBER AVAILABLE (Owner - NetAlign.one)