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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLESUMMARY OF QUALIFICATIONSAt least 4 years of customer service experience.A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfactionAbility to be flexible, adaptable and dependable in a constantly changing, fast-paced environment.Ability to resolve customer issues and solve problems within documented procedures/protocols.Ability to receive and immediately apply constructive feedback.Ability to multi-task using several Windows applications at once while assisting a customer on the phone.Flexibility to work a specified shift and extended hours as necessaryEDUCATIONB.A. Communications & Business Management, Alverno College, Milwaukee, WICERTIFICATIONS/TRAININGCall Center Administration, Windows 10, Microsoft Office: Outlook, Word, Excel, and Powerpoint.Candidate's Name
Page 2PROFESSIONAL EXPERIENCETCS TATA, St. Petersburg, FL 2018 2019Customer Service ConsultantAnswered incoming calls from General and Term Life Insurance Clients.Handled all contact changes (email, phone and chat) accurately and professionally.Help guide and educate members about the fundamentals and benefits of consumer-driven life insurance benefits.Responded to all inquiries and probe accordingly as to provide a first contact. resolution and/or connected to the right contact/department for further assistance.Researched required information using available resources and knowledge base.TRANSAMERICA INSURANCE, St. Petersburg, FL 2017 2018Customer Service ConsultantRespond to and resolve on the first call, member service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondenceOwn problem through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the memberResearch complex issues and work with support resources to resolve member issues.Provide education and status on previously submitted claims..CONNECT YOUR CARE, St. Petersburg, FL 2015 - 2016Customer Service RepresentiveAnswered calls from clients with questions about COBRA.Responded to and resolve on the first call, member service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondenceHelped guide and educate members about the fundamentals and benefits of consumer-driven benefits.Owned problem through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member.Researched complex issues and work with support resources to resolve member issues and/or partner with others to resolve escalated issuesProvided education and status on previously submitted claims.Met the performance goals established for the position in the areas of: efficiency, call quality, member satisfaction, first call resolution and attendanceReferences and Portfolio Available Upon Reques |
