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Click here or scroll down to respond to this candidateCandidate's Name
System Support AnalystPHONE NUMBER AVAILABLETexasEMAIL AVAILABLESUMMARYCertified IT Specialist with 12+ years of experience in the field. Adept at computer and software systems, security, privacy and provide supports. Excellent troubleshooting and organizational skills. Self-discipline, problem-solving skills, attention to detail, great communication skills, and a passion for technology. SKILLSIn-dept knowledge of help desk and system analysis, competent at managing responsibilities in a high-volume atmosphere.Strong customer service ethos and service desk management.Device reimaging.Applications: MS Office Suite 365, SharePoint, Adobe Professional.Active Directory unlocking user accounts, resetting passwords and searching users.Competent client application installation, troubleshooting, files backup & recovery. PROFESSIONAL EXPERIENCESystem Analyst /Desktop Support AnalystUniversity of Exeter, United Kingdom, United Kingdom 07/2021 to 07/2023Established support for 800+ users and 950+ Desktops and laptops devices and accounts in Windows 10/11 environment.Communicated remotely and on-premises with users to provide support of device and peripherals in network and applied group policies on users PC to pull university resources from software center.Maintained hardware and software inventory using assets register.Researched and adopted new technologies to add value to existing offeringsInstalled system updates to address vulnerabilities and reduce security issuesEnhanced interfaces to promote better functionality for users.Educated stakeholders and device users on data protection tactics to reduce breaches of group polices.Optimized core processes to improve business performance and operational agility.Supported remote team in transformation and upgrading of existing network (Access point and router)Supported remote team in transformation and upgrading of existing network (Access point)Worked as a team on site and escalated all related issues of existing network. State Information Technology AgencySystem Compliance AnalystSystem Support AnalystOndo State Government, Nigeria 03/2010 to 07/2021Successful transformation of Ondo State Government activities from manual handling to electronic processing of employee database and Ministry and Department connectivity.Provided technical support for software application development, troubleshooting and repairs at intermediates level.Performed systems testing on IT infrastructure, including hardware setup and software programs.Investigated system issues and implemented resolutions to reduce downtimeGuided acquisition process to capture projected cost and revenue synergies and move combined organization forward.EDUCATIONMasters in Computer Science University of Sunderland, United KingdomHigher National Diploma in Computer Science Federal Polytechnic Ado Ekiti, Nigeria CERTIFICATION, PROFESSIONAL TRANING AND AFFLIATIONITIL Foundation certificate in IT Service ManagementMicrosoft certified Azure Administrator Associate |
