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BRANDI ANDERSStreet Address  Shorehaven Drive PHONE NUMBER AVAILABLEEMAIL AVAILABLE LINKEDIN LINK AVAILABLEStreet Address  TO MAY 2016COLLECTIONS REPRESENTATIVEVias Truck and Tractor Repair  Winston Salem, NCEnter interactions, payments and personal information into customer accountsHandled outbound and inbound calls with the goal of collecting unpaid debts every day.MAY 2016 TO JULY,2017REPAIR REPRESENTATIVEPiedmont Peterbilt  Greensboro, NCCustomer request for products, services, and company information were handled by meJAN 2015 TO MARCH, 2017COLLECTIONS REPRESENTATIVETENNESSEE TITLE  ATHENS, TNEnter interactions, payments, and personal information into customer accounts.Generated financial statements and assisted with account closing procedures each month.Handled outbound and inbound calls on a daily basis in order to collect owed debitProcessed title loans and Payday advancesJune 2009 to January 2015CALL CENTER LEADAPPLIANCE PARTS PROSEVALUATED EMPLOYEE PERFORMANCE INTO CUSTOMER ACCOUNTS GRADED AND REVIEWS CALLSCREATED AND UPDATED WORK SCHEDULES TO ACCOMMODATE CHANGING STAFF LEVELS AND WORKLOADCOMPUTER SCIENCE AND PROGRAMMING  SOME COLLEGECLEVELAND STATE COMMUNITY COLLEGE  CLEVELAND, TNPayment arrangementsNegotiationCustomer relationsDebit managementDelinquent account managementFinancial ManagementLoan processingBanking depositsGardeningCrochetingCooking