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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Deerhurst Lane Apt. 2Webster, NY Street Address
Phone: PHONE NUMBER AVAILABLEE-Mail: EMAIL AVAILABLEExperienceCustomer Service Representative at Charter CommunicationsRochester, NY - (May 2022 Jan 2023)Took numerous inbound calls regarding customer usage and billing informationUpdated credit card information as well as taking payments for Charter customers in regards to there cell phone billAlso took care of customer service issues such as turning on international calling on the customer's cell phones and went over the cost of those calls depending on the countryHandled sales calls in regards to upgrading there phone plans and upgrading there phones went over the features of the phone that the customer would like as well as the cost and verifying customers address and if there any changes that need to be made. Let customer know approximately when the customer's new phone will arrive and they need to be at there resident to sign for itHandled general general questions and made sure the customer is transferred to the correct departmentTelemarketing Sales Representative at Concentrix CorporationPittsford, NY (2012 - 2022)Work on inbound and outbound sales and customer service programs such as Carestream Health, State Farm and VerizonCall over 100 potential customers per day to measure their interest in products and servicesRecord detailed phone call information in Easy CRM softwareAlso assist customers with upgrading products and resolving customer service questionsTelemarketing Sales Representative at Sutherland Global ServicesHenrietta, NY (2007 - 2012)Worked on outbound Equifax programCalled prospective customers to see if there was an interest in pulling commercial credit reportsAnswered phone calls resolving customer service issuesMinimum requirements included 70 phone calls per day and 5 sales per monthTeam Leader and Telemarketing Sales Representative at Unisys CorporationHenrietta, NY (2003 - 2006)Worked on outbound sales program for IT products and services, including hardware and software solutionsAlso called customers informing them of Unisys seminars and scheduling them for other events in their local areaTrained new employees and acted as a resource for them on a team of 25 sales representativesTeam Leader and Telemarketing Sales Representative at Sigma Marketing GroupRochester, NY (1999 - 2003)Worked on outbound calls regarding leasing and financing on behalf of Key BankWas in charge of recording metrics and reporting results to upper management, while listening to their recommendations and suggestionsTrained new employees while acting as a resource for them on a team of 30 sales representativesComputer SkillsMicrosoft Office (Word, Excel, PowerPoint, Outlook) Siebel softwareEasy CRM software SAP softwareEducation and CertificationsGED, Job Ready Training (1987)Boces 2 certification in Medical Billing and Coding, Medical Terminology (2009) |
