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Click here or scroll down to respond to this candidateSummary ProfileExperienced professional with proven skills in multiple operating systems, applications, and domestic and international correspondence. Adaptable to working in a large corporate organization or in a small agency environment. Effective motivator, leader, problem solver and supportive team player.Key Areas of Expertise:Manual Quality Assurance with some Automation testing and organization for Web and Mobile/Digital devices (iPhone/iPad), IVR phone system integration testingCandidate's Name
Defect management via JIRA, TFS, MTM, Azure Dev Ops, Quality Center, and Test DirectorQuality Center organization for manual test scripts as well as scripts connected with QTP, WinRunner and Test Director connected auto scripts, and a Function Driven Approach automation scripted in Quality Center from QTP scripts created by automation teamAPI Swagger testing, Algolia website power search technologyTest plan, Test scenarios, and Test case creation through both Waterfall and Agile methodologiesWork experience in Travel Industry, Governance, Risk, and Compliance, as well as BankingExcellent communication, analytical and procedural improvement process, trouble shootingSupervisory experience, performance reviews, mentoring, training, and FTE budget justificationExtensive travel industry background, retail, wholesale, frontline, event planning, group escortConcise communication between user groups to ensure sellable productInventory management, product development and product planningEducationDakota State University, Madison, SD-Bachelor Of Science - Business Administration-Associate of Arts - Travel ManagementWork ExperienceRSM Audit, Tax, and Consulting (Full Time) Aug, 2021-May, 2023Quality EngineerTested the CLEAR (Client Engagement and Risk) environment used to create surveys (requests) for client leads to summarize their information to promote client intake as part of their agile team.Modification of user profiles to enable access and accurate testing as well as system notificationsTested in the tax agile team for documentation used from our CPAs to clientsWorked in the ServiceNow agile team for daily story testing per task testingValidated Product Line Solution updates in the system against SQLWorked with review of Data Management client recordsCompleted the ServiceNow Administration Fundamentals training class 1/27/23Advance Technologies Integration (Contract) Jun, 2019-May, 2020CHS, Inc., Inver Grove Heights, MNQuality Assurance AnalystSingular QA resource for the following projects:DSI Warehouse Inventory Management tool, testing upgrade for application used in many CHS Warehouses along with the use of JDE JD Edwards system to coincide with testingMaximo, a workflow management process tool. Tested through this for a version upgradeService Now, for digital workflows. This was a new installation replacing a previous application, which affected all employees for service requests, change management, catalog ordering, knowledge base, and feature design for new deployments. A highly aggressive time frame with 300 Agile stories in 3.5 months.Processed agile stories and test case management through Azure Dev Ops systemsOn Demand Group (Contract) Feb-Jun, 2019Patterson Companies, Mendota Heights, MNQuality Assurance AnalystWebsite and Mobile testing for Patterson Dental and Patterson Vet Product linesAPI testing in conjunction with Dental and Vet sitesAPI Search method using Algolia search technologyProcessed agile stories and test case management through TFS/MTM/Azure Dev Ops systemsUS Bank (Full Time) May, 2016 to Dec 2018Quality Assurance AnalystSoftware Tester2006 to PresentOrion Web App testing for Bank Customer Call Center applicationApplication includes single sign on feature to coincide with multiple embedded software applications for multiplebank departments and divisionsSaber Web facing app testing that interfaced with FileNet via direct API calls and other SOAP web services,used as a customer complaint toolTested Performance Management Bank Manager system to monitor Bankers salesIVR testing including Bank Customer Call Center application along with physical phone testingAccess to Hogan bank mainframe system for viewing certain information for testing, including some test dataWorkDay application for time tracking, yearly reviews, and other admin information/requestsCreation of comprehensive and detailed test cases for multiple projects simultaneously on multiple applicationsExecuted integration between call center and bank branch apps, regression tests for all applicationsWorked with BA group in UAT testing to help them finalize testing.Detect and process defects for the development group using the ALM Quality Center systemSharePoint as repository for project requirements and details for multiple projectsThomson Reuters (Full Time) Feb, 2006 to May 2016Quality Assurance AnalystWeb app testing with One Pass-API, end to end with Mobile/Digital (iPhone/iPad) for BoardLink ProductWorked with the Product Owner for UAT testing to help complete their testing once QA was completeInsurance Web applications along with SoapUI test sets, defect tracking with Team Foundation ServerCreation of comprehensive and detailed test casesExecution of functional, integration (Web Services and Mobile/Digital), and regression test cases manually within Agile development team as well as ran automation tests from a web based platform.Worked directly with SOX portal in Governance, Risk, and Compliance applicationGenerated automated tests in Quality Center in a function driven approach from QTP scriptsAssess and process defects for the development group using the JIRA tracking system as well as daily monitoring using Kanban board.Testing of generic and customized products written in Java within an Agile/Scrum environmentDirected and communicated testing expectations and results to offshore teams, helped organize their testing and facilitated calls to answer questions for them.SharePoint as repository for test site access, shared within testing groupMulti-task and prioritize work to allot time to trouble-shoot system error issues for all clientsAmerican Express Corporate Services (Full Time) Nov, 2005- Feb, 2006Corporate Business AgentCustomer service assigned to specific client for all corporate travel needs.Pricing, ticketing, modification for all clients via electronic ticketing processesProcess ticketing for all carriers worldwide using Northwest Airlines PARS systemPro Staff Agency (Contract) Oct, 2002 Nov, 20052005 to 2006Bank of America, Bloomington, mn (Aug Nov, 2005)Mortgage Report AnalystTracked, processed, and reported all aspects of incentives for mortgage sales teamFlagged communication database to monitor performanceExported data from database management systems and manipulated data for management reportsProcessed referrals through web based systemRegis Corporation, Edina, mn (May Jul, 2005)International Accounting Agent for United KingdomProcessed payments to vendors for Regis offices in the UKCommunicated disputes and resolve issues for paymentExpress Scripts, Bloomington, mn (Aug, 2004 May, 2005)Facilities OperationsWorked within the Remedy system to receive, track, and resolve Facility Service RequestsCompiled and tracked data, generate reports and correspondence within allotted timeframeProcessed and submitted invoices for Facilities billingsGreat Clips, Inc. Edina, MN (May Jul, 2004)MarketingTracked sales reporting for newly opened salons around the United States and CanadaCommunicated with Franchisees to assist in grand opening processesCoordinated all communications within the Marketing teamJack Morton Worldwide, Bloomington, mn (Jul, 2003 Apr, 2004)Office Project CoordinatorAssisted Producers with creative concept construction for corporate employee eventsMonitored vendor invoicing agreements, and provided billing information to workgroupArranged all travel and expenses for all employees along with additional supportCatholic Health Initiatives, Edina, mn (Feb Jul, 2003)Analyst / Performance ManagementCreated, modified, and analyzed Performance Management documents for 21 hospitalsExtracted reports from vendor website database (Solucient) for health clinical networkManipulated database reports for local data comparisonCoughlan Publishing, Bloomington, mn (Oct, 2002 Jan, 2003)Analyst / ProductionCreated, modified, and analyzed publishing production pricing documentsCoordinated support for Sales/Marketing area for new productsAssisted Product Manager in various areas of the production schedule cycleMesaba Airlines/Regional Elite Airline Services Apr, 2002 Apr, 2012Delta Customer Service Associate-MSP Gate (Part Time)Provide professional skilled customer service under intense situations and very strict time restraintsMeet aircraft, consult with flight crews and present flight plan, coordinate special needs for passengersRemove confirmed passengers from oversold flight via denied boarding compensation programEnsure high level Transportation Security Administration security plan is in place at all boarding pointsCoordinate all efforts by crew, ramp, operations, and gate to meet the on-time departure requirementFacilitated all processes with Northwest Airlines and Delta Airlines native systems as well as boarding systemsRobert Half (Contract) Jan-Oct, 2002Nextel Partners, Eden Prairie, MNBusiness Analyst / Administration, ProductionAnalyzed and created documents for multi-million dollar budget for IT ProjectProcessed expense reports for project, including monthly expenses, travel expenses, labor costs, etcWorked closely with Project Manager in all aspects of the budget for the ProjectTracked contractor billable hours on web-based eProjectMLT Vacations, Inc. (Full Time) Dec, 1990 Sep, 2001Quality Assurance Analyst, Information Technology (Mar, 2000 Sep, 2001)Created comprehensive and detailed test cases, executed via WinRunner and Test DirectorAssessed and processed defects/bugs for the development group using Test DirectorTracked test defects and communicated information to appropriate developers via Test DirectorPrepared the quality testing system environment to simulate the production environmentGenerated and distributed reports pertaining to assigned responsibilitiesRegularly evaluated processes and made recommendations to improve efficiencySenior International Product Operations (Aug, 1991 Mar, 2000)Product Development, Asia-EuropeGenerated, analyzed, and distributed reports for the Product Department Suntrac II proprietary systemenhancement committee, as well as monitored progressIdentified operations procedures, made recommendations for streamline processes, and monitored improvementfor International Product Operations as Senior Coordinator, and temporary Supervisor when requestedEscort for educational trips for Reservations Department to Asia, Europe, and MexicoMonitored package inventory for MLT and Northwest Airlines WorldVacations advertisingReported ground arrangements, per supplier contract requirements, for travel clients to operators worldwide,along with daily concise communication for passenger irregularitiesInternational Agent (Dec, 1990 Aug, 1991)International Agent for MLT Vacations, Inc., National Wholesale Tour OperatorUsed Worldspan Northwest Airline system for all booking and frequent flyer information processes2002 to 2005--- REFERENCES SUBMITTED UPON REQUEST --- |
