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PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLECustomer Service ProfessionalHardworking reliable and focused leader with proven skills in management, training and supervision. Highly motivated to serve customers with excellence, offering 25 plus years of experience in a variety of settings.AREAS OF STRENGTHOrganized, Quick LearnerDiplomatic with diverse customer baseStrong work ethic, with integrityEmpathetic listenerSolution-focused problem solverComputer proficiency with a variety of programs & 50 WPMEffective communicatorCustomer Service SkillsExperience in delivering excellent customer service and managing programs for 25 plus years.Effective in meeting customer needs while serving a variety of patrons in fast-paced settings.Calm presence under pressure and when dealing with challenging customers and situations.Interpersonal and Teamwork SkillsAble to work with others toward a team goal, for a positive outcome.Developing constructive and cooperative working relationships with internal and external customers.Capable of creating a positive and motivating work environment, modeling service excellence.Management and Organizational SkillsProven multi-tasking abilities through overseeing daily operations of non-profit and determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.Highly professional, with 10 years of experience in management, including hiring, training, and supervision of 10 employees.Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.PROFESSIONAL EXPERIENCEChristian United Outreach Center Asheboro, NC 2022-PresentClient AdvocateGuilford Child Development High Point, NC 2016-2017Floater Teacher/Administrative AssistantUNC Greensboro/Chart Wells Greensboro, NC 2014-2016Dining Services/Customer Service RepresentativeCommunity Outreach Enrichment Center Ramseur, NC 27316 2004-2014Owner/Director/AdministratorRandolph County Schools Coleridge, NC 2000-2004Before & After School DirectorSunrise Childcare Center Asheboro, NC 1998-2000Teacher AssistantEDUCATIONRandolph Community College Asheboro, NC 2004-2009Early Childhood Education coursework |