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Click here or scroll down to respond to this candidateCandidate's Name
Street Address EMAIL AVAILABLE C-724-350-6844ObjectiveSEEKING A POSITION OF BENEFITS VERIFICATION SPECIALISTEducationB.S. Elementary Education - December, 1976 - California University of PAMajor: Elementary EducationMinor: MathDIPLOMA MAY, 1972 MONESSEN HIGH SCHOOLMajor: College PreparatorySkills & AbilitiesMANAGEMENTInterim Office Manager at Stepping Stones Psychiatric Care, Bridgeville, PAAdministrative Assistant/Receptionist at Crossroads Counseling and Consulting Associates, Moon Twp. PAShift Supervisor at Washington County 9-1-1 leading seven to nine dispatchers and call takers through eight-hour shifts.Training Supervisor at Washington County 9-1-1 instructing all new dispatchers through their training.COMMUNICATIONExcellent communication skills, both written and verbal, in call taking, evaluation writing, and record keeping.Excellently honed Customer Service skills.Ability to adapt to next-level thinking and problem-solvingFriendly, open, honest individualEnthusiastic manner when dealing with callerLEADERSHIPFinancial secretary at Holy Virgin Russian Orthodox Church, Carnegie, PA responsible for bill payments, precise record keeping and balancing financial books.Former church choir director responsible for all music and responses to church service.PA State Certified Paramedic 1. (Certificate #31313 expired, currently)PA State Certified EMT. (Certificate #31313 expired, currently)Interim Office Director, Stepping Stones Psychiatric AssociatesTraining and Shift Supervisor Washington County 9-1-1ExperienceBENEFITS VERIFICATION SPECIALIST HIGHMARK WHOLECARE, FEBRUARY 2023 AUGUST 2023Verifying and discussing all information caller provides to ensure the caller feels satisfied at the completion of the call.Excellent note-taking with attention to detailActive listening to all callers, determining the crucial next steps in the verification process.Using all resources necessary to satisfy the needs of the callerSkilled at calming irate callers Repetitive PersistenceBENEFITS VERIFICATION SPECIALIST - CONNECTIVE Rx AUGUST, 2021 MARCH, 2022Seeking answers to callers questions in reference to their needsWorking in multiple screens in order to maximize all resources for callers needsExcellent note-taking with attention to detailActive listening to all callers, determining the crucial next steps in the verification processINTERIM OFFICE MANAGER STEPPING STONES PSYCHIATRIC CARE FEB, 2020 JULY, 2020 Overseeing running of Psychiatrists Office by doing all office tasks including greeting patients, taking patients payment through the Clover machine, taking vital signs, and escorting patient into the doctors office.Handling all problem phone calls that come into the office.Scheduling patients for their next appointmentPulling and re-filing patients charts from the Chart Room.Completing all faxing, copying, and communications within the office.Overseeing four other office staff and helping them complete all aspects of their job.ADMINISTRATIVE ASSISTANT/RECEPTIONIST CROSSROADS COUNSELING AND CONSULTING ASSOCIATESOverseeing running of Psychiatrists Office by greeting all patients, checking patients in upon arrival scheduling future appointments, collecting payments and handling all phone callsCompleting all copying, faxing, and communications within officeCompetency in completing all CLOVER transactionsADMISSION ASSISTANT PITTSBURGH TECHNICAL COLLEGE 2004 - 2011Responsible for calling high school students and inviting them and their parents to visit PTC.Obtaining weekly and monthly goals set by PTC management.Demonstrating precise record keeping.SHIFT/TRAINING SUPERVISOR WASHINGTON COUNTY 9-1-1 1993-2003Supervised seven to nine dispatchers throughout eight-hour shift, monitoring their call taking and dispatching skills, replacing the dispatcher while he/she went to lunch, and evaluation and suggestion for improvement.Answered incoming calls from people who were in need of help.Dispatching police, fire, and ems to emergencies throughout Washington County along with time stamping all units and noting all arrivals, movements, and clearing times for each unit.Co-wrote original procedures manual for Washington County 9-1-1. Training incoming dispatchers on proper techniques to become efficient as an emergency call taker/dispatcher. |
