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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Citrus Lane,Springdale MD Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEQUALIFICATIONSExcellent experience in remote hardware troubleshooting and software installations Sound knowledge of working with client server implementations Familiarity with Laptop and peripherals, Win XP &7Proficient in MS Office Suite 2007 & 2010 including Outlook, Exchange 2007, SharePoint 2007, Anti-Virus and remote desktop toolsExcellent communication skillsExcellent time management, work ethic, attention to detail, high performance and leadership potentialExceptional quantitative, analytical and project management skills along with excellent knowledge of Microsoft ExcelAbility to implement necessary plans and recommendations as needed and configure workstations to end user specifications.Excellent with customer support servicesEDUCATIONObafemi Awolowo University Ile-Ife, Osun, NigeriaBachelors in computer science with EconomicsGPA: 3.48 Date: 1998-2001B. Mortfire Computer School, Ikorodu, LagosCertification in Computer EngineeringGPA: 3.92 Date: 1993-1998Prince Georges Community College MDInformation Technology Still presentEXPERIENCEThe Arc of PG County May, 2018- 2023IT SUPPORT / TechnicianSupported the allocation, build, and deployment of PC/LAN hardware.Provided technical integration of office automation tools and client/server applications on the desktop.Assist in the deployment of new systems, upgrading of existing systems, and daily administration and maintenance of systems.Troubleshoot office applications, printers, workstations, laptops and peripherals. Provide desktop integration within the network operating system.Assisted with the assessment of new technologies in the areas of Intel-based desktop systems, network operating systems and systems management tools * both hardware and software.Provided Memory (RAM), CPU, and other upgrades to the Desktop PCs.Installed Window XP, Vista and Window 7 Operating System, Cleaning and removing Virus, Malware, Spyware, worms, and other malicious system problems.Benchmac Technologies, Columbus, OH March, 2015-April - 2018 Customer Service RepProvided technical support to customers regarding equipment. Communicates with customer on the phone or via written correspondence to provide information and assistance on product use, hardware or software problems.Operated computer/on-line guidelines for the purpose of responding to customer inquiries on function or replacement of defective parts.Resolved customer issues on the first call/contact whenever possible without having to transfer caller.Followed escalation procedures as needed.Processed basic work types such as handling and reviewing mails, fax and other important documents as needed Brave link TechnologyAdministrative Assistant June, 2002-August 2003Customer service, enabling a high profile customer to get system up and rerunning in a timely mannerUpdating FilesProcessing applicationsCreate report, extensive data entry, invoicing and tracking Ed TechnologiesHelpdesk Tier 1 November, 2003-September, 2010Provide technical support to help desk personal and assistance for inbound callersWalk business partners through technical problems with Win 95/98,XP OutlookTrack record for analyzing customer needs and developing innovative results-oriented solutionsProvide day to day assistance to outbound caller center staff, internal support of business partner and trackingProvide increased security and quality for a security-enhanced version of LinxusReset passwords, issue permissions as well as order replacement equipment. SKILLSPOS hardware Installation, Microsoft Office Suites: Advanced Microsoft Excel (Pivot Tables, V-lookups, etc), Microsoft Excel Macros(Beginner), Microsoft Word, and Microsoft PowerPoint. MS Dos 6.22, Windows 3.0, Windows NT, Workstation 4.0, Windows 95/98, XP, Vista, Mac OSX, iOS |
