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EMAIL AVAILABLE I PHONE NUMBER AVAILABLEBirmingham, ALProfessional SummaryDynamic and team-oriented Customer Service Representative Manager with over 8 years of experience. Innovative and driven with a passion for delivering high-quality work. Detail-oriented and focusing on maintaining organization and identifying opportunities for process improvement. Work ExperienceLiability Claims AdjusterInfinity Kemper Insurance- Vestavia Hills, AL 2022- 2023 Evaluate and settle insurance claims on behalf of the insurance company. Investigating the claims, gathering evidence, determining the extent of the insurance claim, negotiating settlements, overseeing that claims are paid out to policyholders and communication with all parties involved. Also investigate the circumstance of the insurance claims by consulting with witnesses, reviewing police reports, and compiling evidence from other sources. Contact and communicate with repair shops, agents, lien holders, field appraisers and gather information needed to pay estimate/supplements.Customer Service SpecialistAmerican General Insurance- Houston, Texas 2019-2022 Politely answer inbound calls and respond to customer inquiries in a timely manner Generate customer interest in the companys products or service Provide personalized customer service by responding to the needs of customers Follow all prompts from call management system to provide the appropriate customer's service PROPERTY MANAGER 2016 - 2019WNY HOLDINGS, LLC- Birmingham, AL Oversees and direct the day-to-day operations of assigned property portfolio Under the directions of the regional Property Manager Manage and monitor financial activities of the property including rent collections, expenditures and budgeting. Prepares necessary reports as directed to assist in the efficient management of the development. Ensure the lease, community policies and addendums are up-to-date and legally appropriate. Conducts physical inspections of property to ensure resident lease compliance, maintenance and contractors meeting quality of work standards. ASSISTANT MANAGER 2013-2015Arlington Properties, Inc- Birmingham, AL Operate computer programmed with accounting software to record, store and analyze information. Understand the Apartment Associate lease and contracted credit report application. Accept rental payments and post rent Prepare statement of accounting notices for past residents. Ensure that all invoices received from the properties are approved, entered in and paid in a timely manner.EDUCATIONA.H. PARKER HIGH SCHOOL 2011 |