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Click here or scroll down to respond to this candidateCandidate's Name 7500 Powers Avenue #137 Jacksonville, Fl 32217PHONE NUMBER AVAILABLE EMAIL AVAILABLEaCAREER PROFILEDedicated employee with over twenty years of customer service experience in financial and automotive fields, specializing in a holistic understanding of client interactions. Committed to providing top tier job performances through the utilization of time management and task prioritization skills, with the ability to work efficiently under pressure. Proficient in the use of data-based programs including but not limited to Open Pages, Verint Tracking and Microsoft applications for task execution.abcdEDUCATIONEverest University Tampa, Florida JUL. 2007Associate of Science, MarketingaPROFESSIONAL EXPERIENCEFreedom Mortgage Corp. Research Specialist- Credit Bureau NOV. 2021- present Communicating with various lines of businesses Processed incoming credit disputes and internal tasks Completed credit corrections Completed special projectsResponded to internal correspondenceResearched exceptions and systems updates for credit bureau reportingNorthwell Health Patient Access Representative JUN. 2019- OCT. 2021 Facilitated high level patient experiences fostered through professional interactions via phone Addressed patient concerns regarding appointment inquiries Scheduled appointments for patients seeking healthcare services Verified and updated insurance coverage prior to appointment scheduling Applied problem solving skills to ensure customer satisfactionAllstate Ins. Group Admin Analyst DEC. 2018 MAR. 2019 Audited existing life insurance policies for accuracy and completeness Corroborated policy information provided on enrollment forms with company data Terminated incorrect coverage plans, revising existing data for accuracyAlly Financial Credit Bureau Dispute Team Lead JUN. 2015-OCT. 2018 Oversaw the engagements of a team of 13 agents beneath my purview Guaranteed administrative tasks and functions were performed efficiently Delivered constructive feedback to team members to improve group functionality Communicated with team members any risks associated with processes managed Monitored process volume and performance by identifying unusual fluctuations or variances Wrote regular performance reviews and administered reviews to team members in a constructive manner Senior Customer Service Representative NOV. 2010- JUN. 2015 Assessed customer complaints and formulated responses in compliance with company guidelines Collaborated with collogues across the organization to resolve consumer complaints Assisted the development of novice associates by sharing best practices, providing mentorship to support progression within the company American Home Mortgage Bankruptcy Loan Consultant NOV. 2009- AUG. 2010 Provided assistance to customers regarding regulatory adherence and proper handling of claims Researched claimant histories to confirm system information was accurate Verizon Wireless Senior Consumer Sales Consultant JAN. 2007-NOV. 2008 Strengthened brand loyalty by utilizing conflict resolution skills to effectively retain customers Monitored agent calls to guarantee company expectations and sales pitches were met Assisted agents with feedback measures to improve job performance and exceed company expectations T-Mobile Wireless. Senior Customer Service Representative AUG. 2001- JUN. 2006 Examined employee performance calls to ensure trainees reached desired targets before future transitions Formulated policies and procedures to comply with federal and state regulations Offered training to enable implementation of new practices within the team Devised action plans for customer service personnel utilizing SMART and ABCs coaching tool |
