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Candidate's Name
email: EMAIL AVAILABLECell Phone: PHONE NUMBER AVAILABLEAddress: Throop, PA Street Address
Professional SummaryConfident and hardworking manager with problems, and experience in trailer maintenance, customer service, and training and development. Skilled in completing inspections, assessing problems, and implementing maintenance services. Adept at providing excellent customer service, overseeing staffing needs, and developing current staff for professional growth. Demonstrated planning, organizational, and leadership abilities focused on customer service and sales.Work ExperiencePrime Trucking Pittston, PAManager 06/2008  03/2023Managed team of 12 staff and oversaw all daily operationsMonitored and reported on staff performance, and provide feedback and guidanceEstablished and enforced policies and procedures to ensure efficient operationsImplemented cost saving measures to reduce overhead and improve profitsCreated and maintained effective relationships with trailer manufacturers and suppliers to insure timely delivery and competitive pricingManaged daily operations of trucking shop, including order and inventory management, staff scheduling, and financial reportingNegotiated with suppliers on pricing and delivery timelinesMonitored customer feedback and implemented strategies to improve customer satisfactionCoordinated with vendors and shippers to ensure timely delivery of productsAnalyzed customer data and trends to identify areas for improvementManaged all shipped documents, including bills of lading, packing slips, and invoicesFacilitated and delivered training sessions to a wide variety of audiencesMonitored training activities to ensure they were being carried out correctly and effectivelyDeveloped and maintained a database of training resources and materials for future useGenerated reports on effectiveness of the training programsEducationPittston Area Senior High School, Yatesville, PA High School GraduateWilkes-Barre Vocational Technical School, Plains, PA Computer Technician Certificate Program, issued 06/1981References are available upon requestemail: EMAIL AVAILABLECell Phone: PHONE NUMBER AVAILABLEAddress: Throop, PA 18512