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EXPERIENCEC&F Enterprises 9/Street Address -presentSupervisor - Invoicing Dept.(Shipping LTL & Ground shipments)Provided supervisory support within the distribution center, supporting warehouse and/or transportation operations to include data entry, maintaining files, processing warehouse shipping and receiving and/or transportation (ground & LTL) paperwork. Processed daily sales orders given to warehouse staff. Prepared documents, work order, bill of lading and shipping orders to route products for key accounts both internationally and domestically. Updated compliances as needed for key accounts. Ensured completion of customer invoicing, mailing, filing, electronic processing and other related functions. Completed orders using software provided for invoicing, shipping information. Met all deadlines for shipping as required. Assisted customer service staff with questions regarding shipping, product availability, and general inquiries. Established and maintained positive relationships with key accounts. Supervised the training of newly hired employees. Anticipated and communicated potential issues and corrective measures with key accounts.TEMPORARY-OFFICE ASSISTANT -ARVON STAFFING(4/13-9/2013)Temporary-Training and Development CoordinatorClient-College of William and Mary-Training and Development DepartmentManage all of the logistical and administrative work needed to ensure instructor-led and online training programs run successfully. Coordinated training events within department and support implementation and maintenance of site training processes; ensure all student materials are available for both instructor-led and online courses. Provided administrative support for other operations units. Reconciled accounts for training and development accounts.Temporary-Office AssistantClient- College of William and Mary-Christopher Wren AssociationAssisted with answering phones and typing general correspondence for staff and members. Entered course proposal data into a Microsoft Access database with guidelines to build classes, activities, and reports for the upcoming semesters. Prepared manuals, name tags, etc. for new board members. Updated office manuals, forms as needed with new information. Set up classrooms (daily) as needed for instructors (i.e. audio/visual equipment, prepared coffee, handouts, etc.). Also, created and published a member survey on Survey Monkey.AH Environmental Consultants 2001 - 2011Administrative-Marketing AssistantAnswered and directed incoming phone calls. Provided comprehensive administrative and organizational support. Managed social media networking sites and update as necessary. Maintained client database. Created, edited, and revised documents and reports as required. Assisted with the design and distribution of proposals, documents and reports. Assisted with the management, filing and retrieving of information for clients and employees. Created proposals (RFP), marketing documents and packets. Maintained calendar and travel arrangements for all management. Archived documents electronically. Ordered supplies company wide. Dealt with professional highly sensitive and confidential information.Daily Press, Inc. 1988 - 1999Marketing Assistant/Customer Service RepresentativeAssisted Circulation Marketing Manager with daily office tasks.Generated spreadsheets, Answered phones for staff, and assisted telemarketing staff with automatic phone system. Assisted Newspapers in Education) department with newspapers orders for the school system. Also, met with production staff twice a week to go over newspapers orders to be shipped to teachers and educators. Handled customer complaints, billing on carrier accounts, assisting district and zone supervisors, dispatching calls out to field staff, typing Sunday reports and finalizing customer call back reports daily. Provided assistance to customers incoming and per telephone conversation with general information, billing inquiries, service problems, and documented each transaction into IBM computer system, as well as input payments into database from incoming subscriber mail. Assisted co-workers by typing memos, taking messages, making referrals, answering ROLM switchboard telephone system, taking on special projects from other departments, mass mailings and assisted with any administrative duties.EDUCATIONSCHOOL NAME, LOCATION, DEGREEYou might want to include your GPA here and a brief summary of relevant coursework, awards, and honors.LEADERSHIPAre you head of the condo board, or a team lead for your favorite charity? This is the perfect place to let everyone know.REFERENCESREFERENCE NAME, COMPANYCONTACT INFORMATIONKIMBERLY MASONSUPERVISOROBJECTIVETo build a long-term career in Logistics, Shipping, Administration, Coordination and Operations that offers professional growth and continuous learning opportunities.SKILLS & ABILITIESAdministrative SupportBusiness MathCustomer ServiceFront Lobby experienceAdobe 9.0Multi-line phone systemLogistics (Domestic & International)Data EntryMicrosoft Windows ProgramsWarehouse ExperienceCalculatorInternetDesktop PublishingWord ProcessingVITALS142 Cremona DriveNewport News, VA 23608T PHONE NUMBER AVAILABLEE EMAIL AVAILABLE