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Click here or scroll down to respond to this candidateCandidate's Name
Phone: PHONE NUMBER AVAILABLE - Email: EMAIL AVAILABLETechnical Skills And CertificationsMicrosoft Visual Basic .NETPythonMultimedia Graphics designMicrosoft SQLRelational Database DesignWeb DesignAccess Database designSQL Oracle database designA+ CertifiedNetwork+ CertifiedMicrosoft CertifiedEducationChamplain University Attending 2021 to 2023Software Development - Street Burlington, VT. I have graduated with a second Bachelors Degree in Software DevelopmentChamplain University Attending 2020 to 2021Completed C++ CertificationCompleted Java CertificationDELAWARE COUNTY COMMUNITY COLLEGE Attended in 2016 Computer Software Programing Media PANEW HORIZONS COMPUTER LEARNING CENTER KING OF PRUSSIA, PA Graduated 2006 Completed Microsoft Certified System Engineer hands on and Cisco trainingUNIVERSITY OF PHOENIX Philadelphia, PA Graduated 2005 Obtained Bachelor of Science in Information Technology Major: Computer SciencePENN STATE UNIVERSITY Media, PA Graduated 2003 Obtained Associated Degree Major: Computer Science Professional ExperienceAZURACARE- Malvern, PA 2012 to PresentService Desk SpecialistResponsibilities:Responsible for troubleshoot different center systems and servers, troubleshoot outage and bring server, firewall and switch back online.Troubleshoot connection issue for outlook 2010, 2013 and outlook 365 desktop application and webmail. Repair and replace desktop Microsoft office applications when necessary.Responsible for local and remote users requests for computer and network support. I install, maintain, troubleshoot and repair window 10 with all required applications. I work in a fast- paced environment. I diagnose and troubleshoot desktops, laptops, iPhone, iPad.I troubleshoot and repair network connectivity issues for Network printers and scanners. I set up network printers and scanners and setup network scan share folders.I create users profile in Avaya Voice Over IP and setup the extension. I manage my companys corporate E-fax account and create user accounts and E-fax numbers with the needed active directory groups, email distribution lists and mailboxes for E-fax numbers in our system.I am responsible for training other techs and creating trainings or knowledge based materials such as solutions documents to help fix network issues and for providing support to users having problems using computer software and hardware or inquiring how to use specific software, operating systems or hardware.I am responsible for creating network and system access for new employees. When my company hires a new employee, I am responsible to create the AD or domain account, setup or add the security groups, create email accounts and distribution list, patch the network connection, and setup network port in office and desk and setup phone access including extension and voicemail for the new hire.I manage the following applications - troubleshoot and create user account and provide access to users in many other systems and applications such as NextGen, RL Solution, Medical Manager, Accellos servers and scanners, Workplace PO, Imagine, RIS, SRS, PACS Candelis, EXA. I also create solutions for other techs and trained users on how to use these applications.Oversee time sensitive project to retire tablets and replace with new laptops for 200 plus customers. Oversee project to secure network printers. I have manage different projects for the company such as the repair and maintenance of the Motion Tablets and securing network printers for the entire company.Setup access, troubleshoot, install and repair application for, Webex, WatchGuard SSL, WatchGuard Firewall, Access Database Design Management system, Kronos, RL Solution and.Troubleshoot user Citrix access. Install and repair Citrix applicationSetup VPN access, troubleshoot, install and repair application for the following VPN Forticlient, WatchGuard Mobile VPN, Moble VPN with SSL Client and IKEv2 including tokens setup and troubleshooting.ING FINANCIAL CALL CENTER West Chester, PA 2010 to 2012 Network TechnicianResponsibilities:Tester for window 7 image prototype before implementation. I install, troubleshoot, test the image with all required applications and record all errors for development improvement.Helpdesk Support- Responding to users deskside and remote computer support requests. Backup and restore operating system, backup and restore users data, move or transfer users data from old to new computers. Removing viruses and spyware, distribute and retrieve users IBM laptops/desktops.Managing, adding users and computer accounts to active directory, setup and troubleshooting TCP/IP and network connection, IBM Laptops and desktops Break-fix, imaging, encrypting and decrypting laptop and desktops. Order/process and build new Laptops/desktops and maintain inventory. Map NetworkDrives, setup and troubleshoot network printers. Set-up and configure and troubleshoot outlook and lotus notes.UNITED PARCEL SERVICE Philadelphia, PA 2002 to 2012 Full-Time IT SpecialistResponsibilities:I Manage 16 to 20 employees and inspect equipments. I break fix computers, order, replace and upgrade PC peripherals and network devices. I support and maintain windows XP and Window 7 operating system and application.COMPUCOM PAULSBORO, NJ 2008 to 2010Computer TechnicianResponsibilities:Provide on-call computer repair services to different sites Break-fix, Laptop, PC, remove Virus and upgrade- XP, Vista, Windows 7 Install, troubleshoot printers and wireless devices INSIGHT GLOBAL - King of Prussia Aug 2007 to Mar 2008 Support EngineerResponsibilities:Troubleshooting and diagnostics, repair, Replace, laptop and desktop, LCD screens, hard drive, CPU, System Board and other parts. Upgrade OS, software/hardware, connecting network devices, installing network printer.Setup and troubleshoot network printers.CTDI- West Chester PA May 2007TechnicianResponsibilities:Surface mounted soldering, repair transceivers, power Amps, digital Boards, power supplies. TECHDATA Swedesboro, NJ 2006Responsibilities:Desktop, laptop memory upgrade, hard drive and video cards. BIOS upgrade and set-up, security install software and other software, experience with Ghost/imaging. |
