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Click here or scroll down to respond to this candidateCandidate's Name
Cell: PHONE NUMBER AVAILABLEEMAIL AVAILABLEI am seeking a position as Project Manager position to work in a dynamic professional environment to utilize my skills and abilities to benefit the organization and myself.Professional StrengthsHighly self-motivated and performance driven Professional with 30+ years business and telecommunications; with landline and wireless experienceDetailed oriented Business Analyst with 25+ years in the fieldExceptional follow-up and time management skillsPossess excellent oral and written communication skillsFamiliar with the strategies of business analysis, project management, data modeling, and business modelingKnowledgeable in system development required for business processesPossess excellent influence management skillsIn-depth knowledge of system development required for the business processesAbility to perform documentation process of business requirementsCapability to work under pressure and handle multiple tasksCognizant of assessing risks and performing analysis and defining impactAware of compliance policies and proceduresPossess excellent interpersonal and presentation skillsCreative and very innovative, ability to think outside of the box when neededEnthusiastic, eager and excited to learn new technology and practicesAware of remote and hybrid working etiquette and processesTechnical SkillsExpert user of Microsoft Office tools, Excel, Outlook, PowerPoint, Publisher, and WordIntermediate user of Microsoft Visio, Access, and ProjectUser and intermediate user of the testing tools HP Quality Center and OnDemand DeveloperFamiliar with S QL language for retrieving dataFamiliar with waterfall, agile, and scrum methodologyUser and expert in using some of the Telcordia mainframe applicationsUser and expert in using some of the following tools for landline ordering and provisioning, Access Ordering (AccOrd), Customer Service Gateway (CSG), Synchronous, MetaSolv (M6) and a host of other applicationsUser and expert of wireless platform apps and tools, QuikView, REMO, Samson Billing, WATSON, Prepaid activation tools, and many other tools within the wireless provider platformLotus Notes databaseExpert at using AtTask Enterprise Work ManagementProficient in using meeting tools; Microsoft Teams, Skype, Slack, and ZoomProfessional ExperienceT-MOBILE, USASystems Experience Manager (Analyst) 07/14/2014 04/10/2023Contracted for 6 months prior to full time employmentSupported Care and Retail frontline system tools included billing and activationsManaged and provided requirements for system enhancements and defectsTested new and existing products and services launchedTriaged one off and system wide issuesWorked with frontline to request input of new enhancements, defects, and input for changeParticipated in product calls to provide input on supported systems and toolsWorked as liaison between technical and business to assist in triaging issues or for new products and servicesParticipated on diversity and inclusion committees, including military allianceUtilized test platform to record and track test resultsWorked with team using agile system requirements for expansion of tablet used in Retail storesExperience of postpaid and prepaid servicesDocumented and reviewed system processes and steps for multiple practices within the teamTraveled to multiple states to support frontline and perform testing for products and servicesAPEX CONSULTING / TAMPA GENERAL HOSPITAL (TGH) 07/2013 10/2013Project Manager ITManaged Lab Project(s) for TGH using AtTask Project Tracking toolCreated, managed and monitored Projects through completionCollaborated with Project Manager colleagues and Analysts to ensure projects were on target and tasks were being met timelyOrganized meetings and training for rollout of projectsParticipated in weekly status calls to provide status to vendors and clientsDeveloped status reports for the Manager using AtTask Project tools, Microsoft Word and ExcelSought input from Analysts regarding Pre and Post defects to determine resolutionWorked with the team on providing recommendations as issues occurredAssessed order of magnitude while working issues to determine scheduling of fixes or workaroundsSought input from Informatics Manager on progress of projects to ensure meeting expectationsSTS CONSULTING - 02/2012 11/2012Business AnalystWrote technical documents and system requirements for ordering and billing systems using Microsoft Word and Excel adapting the Agile/SCRUM methodologyWorked in partnership with interdepartmental teams while documenting requirements for new services to ensure accuracy of the flows and processesSolicited clients for new opportunities, defining the project, scope and developing the requirements for quality improvement opportunitiesDefined scope and project definitions for products (i.e. Special Access Products, Ethernet Private Line (EPL), Transparent LAN Service (TLS), Switched Access Services, Special Access Products, Ethernet Virtual Connection (EVC), Virtual Private Network (VPN), and some retail products, etc.)Conducted meetings and conference calls to define conversion and product needsUsed out of the box thinking to create new mechanization opportunitiesProactive in identifying code issues after code was deployed to production to come up with system solutionsDeveloped project plans, coordinated and evaluated progress of projects using tracking toolsDetermined change or impact for application modificationsDefined user and end to end test case scenarios that coincided with requirementsWorked with testers to review test results as a result of defects defining the impact and corrective actionPerformed production support for enterprise and wholesale centers after system changes were executed by continually assessing fallout to determine root cause and business/system solutionsResponded timely to customer needsPrepared presentations to cover product and process changesProvided system support to mainframe and web based system users which included reviewing code, databases, table entries and XMLsDefined and aided in developing scripts that were rolled out to production eliminating redundancy in stepsUsed influence management to persuade management for changes and alternative solutions to business/system requestsSTS CONSULTING - 08/2009 10/2011UNITED INFORMATION TECHNOLOGY - 08/2004 03/2008TesterPrepared test case scenarios and tested various wholesale products and services to ensure accuracy of billing and provisioning (i.e. Transparent LAN Service (TLS), Ethernet Virtual Connection (EVC), Ethernet Private Line (EPL), Virtual Private Network (VPN), Special Access Products, Switched Access Products, etc.)Performed various types of testing including end to end, user acceptance, unit, integration and interface testingAttended test reviews providing input to Business Owner of traceabilityReviewed traceability to ensure requirements covered what was listed in traceabilityPrepared test environment with data for testingPerformed cooperative testing with various teams ensuring product was able to be ordered through billingContributed on team conferences providing input and impact of test resultsTracked progress of test casesDelivered outcome of defects to clients and shareholdersDevised documents to aide in testing servicesLoaded test cases into HP Quality Center for tracking progress of test casesUNITED INFORMATION TECHNOLOGY - 08/2008 03/2009Curriculum Developer / InstructorDeveloped curriculum needed for students, defined prerequisites and timeline for each lessonDeveloped new instructional material including test simulation kits for the type of services that would be orderedModified existing training material created by Verizon to comply with FairPoint Telecommunication processes and target systems; created test simulation kits as appropriateTrained Service Representatives in classroom environment that were responsible for receiving orders from Interexchange Carriers (IXCs), Competitive Local Exchange Carriers (CLECs), Incumbent Local Exchange Carriers (ILECs) and Regional Bell Operating Companies (RBOCs)Created check lists, job aides and methods for use in the work centerCompared and updated processes as needed to work with target systems used by the clientEncouraged and motivated students to participate during trainingEvaluated student performance during training sessionsPerformed onsite support for Service Representatives after training working with various departmentsPerformed analysis on Service Representative order discrepancies to determine root cause and if additional training requiredConducted interdepartmental meetings as needed to discuss order provisioning issuesProvided surveys to Service Representatives to determine best practices used and how we could improve training methodsVERIZON TELECOMMUNICATIONS - 01/1996 11/2003Business Analyst/Staff AdministratorProvided support for Verizon Telecommunication Centers that received orders and/or billing requests from IXCs, CLECs, ILECs and RBOCsSolicited clients for new opportunities, defining the project, scope and developing the requirements for quality improvement opportunitiesPresented proposed changes or implementation of changes to multiple stakeholdersIncorporated IT solutions into business process designsWrote business and system requirements for new products and services or modifications to processesUsed out of the box thinking to create new mechanization opportunitiesCreated methods and procedures based on new implemented products or changesPerformed table updates in preparation for rollout of code to production environmentDefined test and user cases for testingTracked and reviewed roll out of changesPerformed quality assurance, certifying and monitoring system integrity after production deploymentFollowed through on outstanding issues relating to enhancementsPerformed trending and impact analysis after install of codeUsed influence management to persuade management for changes and alternative solutions to business/system requestsCoordinated data conversionsManaged project activitySought after input from teams on status and progress of activitiesUsed and created process and system flowsTracked timelines of projectConducted calls to resolve issues to resolutionEducationKing High School, Tampa, FL High School DiplomaPurdue Global paralegal studies not completed; three terms on Chancellors listReferencesUpon request |
