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Click here or scroll down to respond to this candidateCandidate's Name
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EMAIL AVAILABLE PHONE NUMBER AVAILABLEESSENTIAL SKILLSStrong leader with proven track record in product marketing, business operations, and account managementOver 10 years of experience in developing and implementing business systems and processes with the Health Administration and Health Insurance industriesEmpathetic team player with extensive professional and personal experience helping others in the workplaceUses powerful data collection tools to build data models to perform operational and financial assessmentsExperienced project manager and workflow analyst; focused on strategic alliances with customers/vendorsAlways looking for mutual wins for the business and customers through listening and negotiation skillsExperienced with Microsoft Office Suite software, EPIC database software and PACS softwareEDUCATIONMaster of Management, 2009, University of Phoenix, Phoenix, AZMaster of Human Resources Management, 2009, University of Phoenix, Phoenix, AZBachelor of Science in Health Administration, 2007, University of Phoenix, Phoenix, AZSubstitute Teacher License, 2021, CESA 9, Tomahawk, WIPROFESSIONAL EXPERIENCECashier/Customer Service, Save A LotStevens Point, WIJanuary 2023 to PresentResponsible for processing and receiving responsible for processing and receiving payments and issuing receipts to customers as they leave with their purchases. Cashiers also handle additional items necessary, such as coupons, while providing an excellent customer service experience.payments and issuing receipts to customers as they leave with their purchases. Cashiers also handle additional items necessary, such as coupons, while providing an excellent customer service experience.Residential Student and Volunteer, Destiny Point Womens Restorative Shelter, Milladore, WI 2021-2022Took the decisive decision to defeat my addiction and get myself back on track before continuing my careerUsed this year to reset my personal and career goals; ready to take on new challenges in the work worldSuccessfully worked diligently with other residents and staff on our interpersonal skills educationLed fundraising events to contribute to financial health of organization; oversaw important setup detailsAttended Jobs for Life professional development course to refine my public speaking and job search skillsPart of church and daycare facility cleaning team; fed livestock and assisted in shelter farming operationsHomemaker and Caregiver, Tomahawk, WI 2019-2021Tried to reenter fulltime workforce but Covid shutdowns and slow hiring delayed my re-employmentObtained substitute teacher license for Wisconsin Public SchoolsNeeded to step out the corporate workforce due to immediate family care needsBusiness Analyst, United Healthcare, Minnetonka, MN 2016-2019Meticulously evaluated consistency and importance of different business intelligence data against organizational needs to determine optimal courses of actionAssessed strategic implications of business intelligence data for the businesses supported in assessing the correct number of employees needed in areas to complete the day-to-day operationsLocated vendors who were able to be quickly trained due to their familiarity with our legacy systemsoSaved our organization over $250,000 in benefit costs using vendors instead of permanent employeesReviewed impact of current business processes on users and stakeholders, recommended key improvementsDiligently mapped process activities to identify shortfalls and options to rectify operational inefficienciesBuilt an essential digital library of models and reusable knowledge-based assets to produce future consistent and streamlined business intelligence resultsProvider Data Specialist/Team Lead, UMR Inc., Wausau, WI 2010-2016Led five employees including hiring, attendance and pay, promotions, and disciplinary action as neededAssigned work schedules to ensure all clients and vendors had someone to reach out to during business hoursMeticulously prepared and presented data-driven recommendations aligned with overall company strategiesSupported organizational leadership by assisting with prioritizing important process improvement initiativesNegotiated a better solution for our company on a big medical claim; reduced cost from $635k down to $105kWorked closely with claims department and vendors to model operational support tasks and common goalsMaintained regular contact with clients; identified opportunities to deliver added value to client relationshipsExpertly resolved conflicts and negotiated agreements between parties to achieve win-win resultsManaged and archived quality process documentation and participated in internal and external quality auditsClinical Care Coordinator, UMR Inc., Wausau, WI 2009-2010Aggressively worked difficult medical requests and appeal requests closely with the nursing staff to develop care plans and appointments so that we could make the best health judgments for all parties involvedReceived requests via email/fax to have medical appointments/surgeries pre-authorized prior to procedureEssential team player on busy phone call days to ensure all callers were answered in a timely manner |
