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SShondaStatonPHONE NUMBER AVAILABLEShondaharpStreet Address @gmail.comBowling Green, KY42101SUMMARYEnergetic supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.Dependable Supervisor with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. SKILLSOperations ManagementStrategic PlanningSchedule DevelopmentInventory ControlProcess ImprovementTeam BuildingStaff DisciplineTraining and DevelopmentInventory OversightEXPERIENCESupervisorBowling Green, KYStepworks/ Jul 2020 to Aug 2023Directed and supervised team of 15 employees in daily operations. Monitored client progress and provided appropriate interventions as needed. Conducted weekly staff meetings to discuss client care issues, goals, and objectives. Ensured that all documentation is completed in a timely manner according to agency standards.Assistant DirectorPrestonsburg, KYAddiction Recovery Care/ May 2017 to Jul 2020Developed and managed a team of 10 employees to ensure efficient operations of the organization.Assisted in developing individualized treatment plans for clients and monitored progress towards goals.Facilitated groups, psychoeducation classes and recreational activities. Maintained accurate documentation of services provided in accordance with agency policies and procedures.Created positive relationships with clients by providing compassionate support. Assistant ManagerEmporia, VAVariety Wholesalers/ Feb 2014 to Sep 2015Developed and maintained store policies and procedures. Monitored store performance metrics, including sales, profitability and customer service ratings.Performed regular audits to ensure compliance with company standards. Recruited, trained and managed a team of 20+ employees. Handled cash register transactions accurately while providing excellent customer service.Initiated new product training sessions for employees to improve product knowledge. Assistant ManagerRoanoke Rapids, NCTaco Bell/ Jan 2013 to Sep 2014Ensured compliance with all food safety regulations and sanitation standards. Supervised and trained staff in customer service, food handling, and safety protocols. Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.Resolved customer complaints in a professional manner to maintain positive relationships with guests.Maintained detailed records of sales transactions and daily shift reports. Completed thorough opening, closing and shift change functions to maintain operational standards each day.EDUCATION AND TRAININGGEDBig Sandy Community And Technical College Jun 2017 Pikeville, KY