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Title Customer Service Team Leader
Target Location US-VA-Alexandria
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  Seminary Rd. Apt 302Alexandria VA Street Address
Contact no: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLESummary:People oriented and safety minded professional with almost 10 years of experience providing memorable customer service on both local and international individuals/guests.Objective:Pursuing different new opportunities which will allow me to grow personally, while effectively utilizing my versatile skills to help promote corporate mission and exceed team goals.Qualifications:Extremely motivated and passionate in whatever I choose to do. Strong interpersonal and communication skills and know how to handle and deal with different kinds of people and circumstancesPersonal Background: Date of Birth: July 28, 1989 Civil Status: Married Gender: Female Citizenship: Filipino Height: 54 Weight: 131 IbsEducational Background: College: Bachelor of Science in NursingUniversity of Cebu- Banilad CampusCebu, Philippines (2006-2010) Secondary: St. Louis School of Mandaue (2002-2006) Primary: Mandaue Christian School (1996-2002)Work Experience: Flight Attendant/ Lead Cabin CrewCebu Pacific Air, Inc.April 2013- Nov 2022Headquarters: Pasay,Manila Philippines-Completed over 10,000 hours of domestic and international commercial and charter flights.-Conducted a pre-flight safety briefing with the flight crew.-Ensured proper safety and security of all passengers/guests.-Performed a pre-flight safety checks of cabin emergency equipments-Assisted during onboard emergencies by providing CPR and basic first aid.-Attended all the needs and requests of guests on-board.- Provided quality customer service to all passengers. Online ESL teacher (Home based)51 Talk.phJune 2019-Jan 2020- Teaches the English language to chinese students online- Conducted one-on-one video lessons with students within the prescribed time- Evaluated their performance based on set guidelines- Created a lesson memo with the necessary feedback about the topics discussed ESL Instructor/Team Leader (onsite)QQ English CebuSkyrise 4, Apas, Cebu City, PhilippinesJan 2011- Nov 2012- Teaches the English language to Japanese/chinese student- Established great rapport with both kids and adults- Conducted fun and enthusiastic learning methods- Maintained professional conducts and ethics between the students- Attended staff meetings and trainingsCertifications: CAAP Flight Attendant Certification- April 2013 ATR/ Airbus 320-321 Series- May 2013 Recurrent training for First Aid/CPR Lead Cabin Crew Domestic- October 2013 Recurrent training for Evacuation/Emergency situations English as a Second Language Team Leader Certificate- Aug 2011 Completed 120 hour Tesol/Tefl Certificate- March 2011 Skills and Competencies: Personalized Customer Service Good Communication/interpersonal skills Ensure the safety and comfort of all guests Handle situations from a wide variety of individual personalities Able to adapt to changes in the environment. Provide leadership by responding to a variety of emergency situations Trained First Aider/CPR Team management Flexibility Work in climates and location across the globe with work variable shifts

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