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Click here or scroll down to respond to this candidateCandidate's Name
Alpharetta, GA Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLESummaryForward-thinking Executive Assistant accomplished in aiding company leaders with key functions. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to executive team. Analyzes, prioritizes and completes tasks with professionalism and sound judgment. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. SkillsQuality ControlTechnologically SavvySpreadsheet TrackingInformation ConfidentialitySpreadsheet CreationTravel CoordinationMeeting SupportAccount ManagementCustomer Needs AssessmentIssue EscalationPayment ManagementCustomer Relationship ManagementGoals and ObjectivesUpselling and Cross-Selling01/2021 to Current01/2018 to 12/202005/2015 to 12/201701/2013 to 04/201510/2011 to 12/2012ExperienceOffice ManagerSoie Hair LLCCoordinate and participate in all CEO and Business Partner Meetings for effective business collaboration. Support the Marketing department by staying updated on current trends and strategies to enhance revenue generation throughout the sales process.Developed and implemented office policies and procedures. Assisted with the preparation of budgets, forecasts and financial statements. Supervised staff members, organized schedules and delegated tasks. Customer Experience CoordinatorTonys TransportationUtilized outstanding communication skills to lead a team and advance the vision of the transportation service. Inspired employees through incentive programs tied to positive client feedback. Formulated data-driven strategic plans for the customer service team.Provided exceptional customer service to ensure customer satisfaction. Developed and maintained positive relationships with customers. Assisted customers with product selection, ordering, returns, and refunds. Executive AdministratorJadeNeedlepoint LLCDelivered customer service support to address general inquiries and concerns from needlepoint clients. Overlooked international correspondence inquiries related to product design and canvas. Developed and maintained office procedures, policies, and standards. Reviewed administrative processes to ensure compliance with organizational regulations and procedures. Managed travel arrangements for executives, including booking flights and hotels. Self EmployedStarrWorks LLCOffered Health, Wellness, and Lifestyle Coaching/Counseling services. Maintained all administrative duties.Processed, managed, and tracked, account payments, & invoices. Built marketing materials for targeted audiences.Created, and prepared business letters, intake forms, and evaluations Executive AssistantAT&TDelivered high-level administrative support to the largest communications company in the United States. Specialized in Customer Experience for Franchise Clients Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team. Maintained confidential records and files related to executive operations. Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations. EducationGeneral StudiesThe University of Arizona Global CampusGeneral Studies; General StudiesWichita State University |
