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Ph: PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional SummaryExceptionally motivated individual with over 10 years of experience in Food Service Management and Logistics Management looking to collaborate and contribute as a team member in the Food, Service and Beverage industries. Using fluent communication and social skills to add to customer retention by building a professional atmosphere maintained by quality staff. Possessing the experience and applicable skill-sets that lend to a positive track record in organizing tasks, increasing sales and multiplying business and revenue from limited materials and resources.Skills Culinary Arts Logistics Planning Training Customer Service Customer Focused Quality ControlExperienceCHICK-FIL-A MARCH2022-CURRENTASSISTANT GENERAL MANAGER Organize daily task assignments for staff. Supervise performance and productivity for 40 employees and other management associates. Lowered food cost by 4% while operating as Interim General Manager. Coordinate the entire restaurant/hotel operation, including FOH and BOH. Demonstrated career experience in customer service management. Estimated consumption, forecast requirements and maintain inventory. CHEF ADVANTAGEFEBRUARY 2022-2019SOUS CHEF Maintains integrity and accountability of the School Nutrition Program through compliance with all federal, state and local regulations. Responsible for overseeing the production of school meals. Responsible for the daily operation of the caf, staff, and completing reports. Monitors the kitchen and cafeteria for the purpose of ensuring a safe and sanitary environment. Orders all food and supplies for the cafeteria.RIVERWOOD INTERNATIONAL CHARTER HIGH SCHOOL JULY 2017 AUGUST 2021 SCHOOL NUTRITION MANAGER Maintains integrity and accountability of the School Nutrition Program through compliance with all federal, state and local regulations. Responsible for overseeing the production of school meals. Responsible for the daily operation of the caf, staff, and completing reports. Monitors the kitchen and cafeteria for the purpose of ensuring a safe and sanitary environment. Orders all food and supplies for the cafeteria.KELLY SERVICESFOOD SERVICE WORKER JUNE 2017- JUNE 2018 Effective Time Management Adaptability Expert Fast Learner Ability to Work in a Team Food Preparation Customer Service Food SafetyGODs LITTLE ANGELS DAYCARE May 2005- JUNE 2017Daycare Owner maintaining the facility, recruiting and training staff ensuring compliance with child care laws developing the curriculum ordering supplies monitoring employee performanceCustomer Service Manager Metro PCSDecatur, GaFeb 2002 Apr 2005 Responsible for full operation of retail stores including opening, closing, staffing, service levels, cash and inventory. Make staffing adjustments as needed to meet the needs of the business. Majority of business hours are spent on the sales floor greeting customers, coaching employees and running the business where it matters most. Meet and exceed organizational and individual performance goals. Complete duties and provide leadership designed to deliver high levels of service to customers within the framework of established company policies. Screen and hire outstanding talent for the organization and recruit sales staff on an ongoing basis. Responsible for all aspects of retail including hiring, training, marketing, loss prevention, P&L and team leadership. Ensure that visual merchandising is appealing to customers while adhering to metro by T-Mobile standards. Ability to motivate, coach, develop, lead and train a winning sales team. Act as subject matter expert to customers to answer questions and provide recommendations. Ensure that sales associates are up to speed on training for new products, game plan and offerings. Participate in community events, local marketing events and public relations activities to develop a positive image for the company in the local community. EducationServ Safe Manager certification 2018Empire Beauty School- Cosmetology Degree : Aug 2016 American Professional Institute: Dec 2009David W Carter High school: May 1994 |
