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Candidate's Name
IT SpecialistContact7 Lisand Dr.Fairport, NY Street Address
Cell: PHONE NUMBER AVAILABLEEMAIL AVAILABLEEducationUniversity of TexasEl Paso, TXBA, Journalism/Mass CommU.S. ArmyMissile Electronics andComputer TechnologyKey SkillsIT Desktop SupportWindows 10MS Office 365Problem-solvingService NowActive DirectoryCall Center SupportRemote DesktopCisco VPNObjectiveAs an IT Specialist, my primary objective is to provide the IT department of any operation with Tier 1 and Tier 2 support, by ensuring exceptional customer service, while helping to create a positive and productive work environment.ExperienceMARCH 2021-September 2023IT Specialist Booze Allen IT Contract at Veterans Affairs As an IT Specialist with the V.A., I was responsible for all duties of the Office of Information Technology at the Canandaigua, NY campus, to include tech support for hundreds of campus employees and various call center employees, including the National Veterans Crisis Line, servicing thousands of employees nationwide.AUGUST 2007-SEPTEMBER 2020Supervisor of Tech Support Pounds Labs Inc. At Pounds Labs Inc., I provided tech support and training for a professional, digital photography lab, servicing volume, retail photography businesses nationally. By creating a Tech Support department, I was able to provide both computer training and digital photography support, along with marketing instruction for repurposing and selling images and media for sale by our lab. AwardsPresidential Award, 1992American Red Cross Lifesaving Award, signed by the President. Certificates and LicensesDale CarnegieUSPA Class C Skydiving LicenseHam Radio LicenseFAA Private Pilots LicenseReferences available upon request.