Candidate Information Name Available: Register for Free Title Customer Service Support Specialist Target Location US-WI-Wind Lake Phone Available with paid plan

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PHONE NUMBER AVAILABLEWind Lake, WIPROFESSIONAL SUMMARY Five years business analysis, quality assurance, and documentation. Five years creating SQL queries for reporting, data cleanup issues, loading data into databases. Twelve years developing Legacy applications in Benefit, HR, Payroll, and Insurance applications.Tools Used:SQL, SSMS, Visual Studio, CRM, UX8, Microsoft Access, MS Teams, MS Office, Customer Service, Communication Skills, COBOL, CICS, JCL, DB2, Expeditor.PROFESSIONAL EXPERIENCEInternational Foundation of Employee Benefit Plans Brookfield, WI Apr/2020  presentApplication Systems AnalystCompletes IT Requests for report maintenance and data uploads utilizing SSMS/Visual StudioCommunicates with business experts providing test results per request.Aurora Healthcare West Allis, WI Oct/2015  April/2020 Application Support Specialist  ACL LaboratoryMaintained dashboards for laboratory metrics.Performed EPIC instrumentation testing in Aurora labs.Reporting Specialist  Aurora VenturesCreated Daily, Weekly, Monthly and ADHOC reports utilizing SQL and Excel.Communicated with clients and management for report requirements.Executed reports, exported to Excel, and formatted per requirements.Johnson Controls, Inc. Glendale, WI Oct/1986  Sept/1995Programmer/AnalystCreated and maintained COBOL programs for the Benefit, HR, and Payroll departments.Wrote business requirements when working with User requestor.Did Unit test plans, completed testing and shared results with users for sign off.Stratagem, Inc, Cedarburg, WI Jan/1996  March/1998Programmer/AnalystWorked on insurance project to update DB2 code in COBOL programs.Worked remotely with the Stratagem team.Communicated with Wisconsin Higher Education team in Madison, WI.EDUCATIONUW-Whitewater, Whitewater, WI Bachelor of Science, Math/Computer Science