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Title Customer Service Community Specialist
Target Location US-NY-New York
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  Kevin roadDelran NJ Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEPHONE NUMBER AVAILABLE PROFILE
A detail-oriented, dedicated associate with a comprehensive record of success in team leadership. Career encompasses more than 20 years of diverse experience including health care services and hospitality management. Able to establish and maintain positive relationships with patients, customers, and professional staff at all levels with outstanding interpersonal and communication skills.Core CompetenciesBusiness Management Staff Supervision Quality AssuranceFood and Beverage Services Direct Patient Care Active ListeningTeam Training Relationship Management Problem Solving PROFESSIONAL HISTORYCertified CNA and Home Health AidSpecial People in the NortheastHome and Community Specialist, June 2013 Present Providing direct support to adults with intellectual, developmental, and autism spectrum disabilities so that each individual may achieve a life of possibilities An essential component to achieving outcomes require the home and community specialist to know and be responsive to the unique and critical needs of each individual receiving home and community services and to implement strategies to achieve outcomes prescribed in each persons individual support plan ( ISP) The home and community specialist provides direct services to assist individuals to reside successfully in home and community based settings by acquiring, maintaining, and improving the following skills: Self-Care Communication Mobility Personal adjustment Relationship development Socialization and Use of community resourcesEMPLOYED ATLutheran Crossing Assisted Living255 E Main St, Moorestown NJ 08057Provide intimate, hands on healthcare to patients in medical settings, Helping with bathing, dressing and the basic activities of daily life. Report to either registered nurses or licensed practical or licensed vocational nurses. SYLVIAS CLEANING SERVICES, DUBLIN, IRELAND / DELRAN, NJ Owner Operator, 2004  2013 Provided a full range of cleaning services for residential and commercial clients Located new customers using Internet research, canvassing, and business card advertising techniques Responded to phone inquiries and provided information on available services; created estimates, negotiated fees, and secured new business Facilitated service, accommodating all special requests and customer requirements to ensure client retention and business growth Relocated the business from Ireland to New Jersey in 2006 THE LORD KINGSALE, KINSALE, IRELANDAssistant Manager, 2001  2004 Managed a local establishment comprised of a Bed and Breakfast with family style restaurant Scheduled and supervised a staff of six servers, bartenders, and chef Coordinated events including weddings, executive meetings, and festivals for up to 200 guests Planned menus, assigned duties, and monitored all team activities to ensure quality service Ensure compliance with County and State Health and Food Safety Requirements Analyzed and rapidly resolved escalated customer issues and concerns to ensure a positive dining experience and foster repeat business CAMPBELLS CATERING, DUBLIN, IRELANDHead Chef, 1999  2001 Oversaw food preparation operations with responsibility for quality as well as kitchen health and safety Trained new employees in food preparation, food safety, and customer service Prepared American cuisine for US college students attending local colleges in Dublin Created daily specials to build sales of high-profit food and beverage items Managed team performance; administered disciplinary actions and terminations as requiredDAUGHTERS OF CHARITY OF ST. VINCENT DE PAUL, DUBLIN, IRELAND Assistant, 1994  1999 Provided personal care for the retired daughters of charity and priest and for the special needs Responsibility for private homes Food and beverage preparation ReceptionistTHE BOAT HOUSE, MELBOURNE, AUSTRALIAServer / Assistant Chef, 1993  1994 Opened the facility and set up for daily business Expedited customer orders to ensure satisfaction Utilized effective up selling techniques to build sales ST. MARYS HOSPITAL, DUBLIN, IRELANDNurses Assistant, 1993 Performed cleaning and sanitation of facilities Responded to patient requests in a friendly, professional manner MARY FIELD NURSING HOME, DUBLIN, IRELANDPatient Services Associate, 1991 Provided direct care for patients dealing with a wide range of medical disorders, supporting treatment plans coordinated by a multidisciplinary team of medical professionals Assisted with daily living needs such as personal hygiene and nutrition Worked with health care professionals on accommodating specific medical needs and patient requestsEDUCATIONGLEN COLLEGE, DUBLIN, IRELANDTwo-Year Certificate in Hotel, Catering, and Tourism Management: 1993 ST. MICHAELS HIGH SCHOOL, DUBLIN, IRELANDHigh School Academics, Graduated 1991CERTIFICATIONSCertified Health and Safety Representative, 1998References Available Upon Request

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