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Candidate's Name  Senior Technical Engineer [1]Candidate's Name
Street Address  West 97thStreet Home: PHONE NUMBER AVAILABLENew York, NY 10025 EMAIL AVAILABLE Cell: PHONE NUMBER AVAILABLE Objective: To obtain a Senior IT Specialist Position in a fast-paced environment where my knowledge and experience can increase productivity within a growing environment. Professional Summary:Senior Technical Engineer with extensive work in the legal industry for AM Law Firms, performing Help Desk, Desktop Support, and Network Security. Troubleshoot issues with MS Office 365, (Microsoft Word, Excel, Outlook, and PowerPoint.) Subject Matter Expert for Windows OS, and Office Suite. Deployment utilizing MS Autopilot, MS Azure, Microsoft Systems Control Center Manager (MECM), legal applications/document management systems, iManage, Citrix, Xen Desktop/Xen App, VMware, and others.Technical Summary:ServiceNow, Track ITRemedy, Windows XP2000, 2007, 2010, 2011Server 2003, 20082012 R2, 2019Protocols, SEO, OSPFActive DirectoryVMware, IPSecCisco Packet TracerCISCO Boson NetSimSwitches, RoutersHardware, SoftwareHubs, DNSVBScripting, HTMLSQL, MS SysPrepLabVIEW, Studio 5000GPO, USMTMS AzureMS Azure Virtual DesktopMS IntuneWin. Autopilot, AzureApp-V, WPS, SNORTIDS/IPS, MSI,Comodo Internet SecurityAntivirus/AntiMalwareSuperAntiSpywareMalwarebytesSysInternalIBM AS 400 SystemTouch PaperSolarwinds, MagicWebex, Adobe ConnectMS 365, DeltaviewiManage, DocsOpenCompareware, MacPacInnova, Outlook/MailsiteAccess, Proxy MasterCitrix, RSADocXchange, LegalKeyRed Hat Linux, WINSDesktop ManagerConflict ResolutionRadia ConnectAirWatch, MAM, MDMUEM solutions, AndroidiPhone/Ipad,Blackberry, WebX,Data Center RelocationClients include:Kelley Drye & WarrenLLPCurtis Mallet-Prevost,Colt and Molse LLPShearman & SterlingWeil, Gotshal & MangesSidley Austin LLPKenyon & Kenyon LLPPaul, Weiss, Rifkind,Wharton & Garrison LLPFried, Frank, Harris,Shriver & JacobsonCadwaldaderSchnader, Harrison,Segal & LewisBrown & WoodSchulte Roth & ZabelMayer Brown LLPThacher, Proffitt &WoodFitzpatrick, Cella,Harper & ScintoLatham & WatkinsProfessional Experience:Sr. Desktop Specialist L3 Jan. 2016  June 2023Between 2016 and 2023, I performed volunteer and paid PC/Server/mobile device maintenance and repair for clients, as well as traveled and continued my studies in Information Technology. Candidate's Name  Senior Technical Engineer [2]Support and maintain End User Computing systems, desktops, peripherals, Active Directory, and the migration from Citrix to an MS Azure environment.The Utilization of SCCM, which manages servers and workstation devices, as well as MS Autopilot for deployment; MS Intune; Mobile Device and Mobile Administration Mgmt (MDM/MAM). I perform installations, diagnostic repairs, and upgrades of all organizational hardware and equipment, ensuring optimal workstation performance. Troubleshoot problem areas (in person, by telephone, or via work order) in a timely and accurate fashion, data center relocation, and provide end-user assistance where required. Fried, Frank, Harris, Shriver & Jacobson, New York, NY Mar. 2012  Sept. 2015(Sr. Help Desk Analyst  Consultant)Upload and manage daily operational tasks of Client-Server Applications at an Enterprise Level. Desktop Image Deployment and packaging using MS Azure Virtual Desktop and SharePoint, (Remote connectivity), Active Directory, Oracle VM Virtual Box, and Cloud technology. SysPrep, apply patches via WSUS. Kelley Drye & Warren, LLP, New York, NY Jan. 2009  Nov. 2011(Sr. Technical Engineer - Consultant)Led Help Desk team in the resolution of technical inquiries.Oversaw and delegated projects to design and implement local IT infrastructure.Supervised the orchestration of the Migration from PCDocs, to iManage.Provided white glove technical support to over 3000 end-users on both software and hardware issues.Increased productivity level by 48%.Curtis Mallet-Prevost, Colt and Molse LLP, New York, NY April 2008  Nov. 2009(Sr. Desktop Specialist - Consultant)Sr. Desktop Specialist with multiple Microsoft Operating Systems, MS XP, 2000, 2007, 2010, 2011, performing hardware/software upgrades and installations.MS Intune to perform Mobile device mgmt. (MDM & MAM) and complete diagnostic troubleshooting.App. and VPN configuration.Assisted/collaborated with fellow technicians and client vendors, when working with third-party software/hardware issues.Manage desktop workstations  provide distribution, client troubleshooting, configuring, and securing virtual and physical desktops.Provided first-class service, software updates, as well as maintain the integrity of Microsoft Office Suite 2003, 2010, 2016, 2019. Utilize PCDocs, iManage, Interwoven, Lotus Notes, Outlook, HP & Lexmark Printers, Blackberry, Android, iPhone/iPad, etc.Education: The Chubb Institute of Technology, New York, NY Jan. 2002  August 2004 Network Security SystemsAttended and completed 980 hours of training on IT Cyber Security and related technologyhttps://LINKEDIN LINK AVAILABLEhttps://www.facebook.com/profile.php?id=100078903851515/