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PHONE NUMBER AVAILABLEEMAIL AVAILABLESummary: Committed and reliable who has tenacity to see complex tasks through the resolution and the ability to coordinate the care and support of people with clinical needs. Act with great agility in moving between activities and areas of focus. I would love to join a company that has a fantastic environment and culture where employees experience a great life balance whilst gaining invaluable experience.Skills: Case management Problem-solving, Client privacy, documentation proficiencyCustomer Service/Marketing Skills Detailed & Goal oriented, patienceFlexibility /Hard worker Interpersonal/Communication SkillsOrganizational Skills Team player/loyalty/integrity/great attitude/friendlyProfessional ExperienceNorth Central Texas Council of Governments October 2017 -PresentNursing Home Relocation Specialist/Senior Case ManagerAssist nursing home residents who are funded by Medicaid to successfully return to community livingAssess residents, develop and implement a transition planWork closely with managed care service coordinators and arrange services and supports such as housing, non-medical transportation and bankingDocumentation of case activity, Medicaid and Medicaid waiver programsWork with persons with disabilities, including communication disordersLocating affordable, accessible and integrated housingWork independently and as a team member/long term services and supportsEaster Seals North Texas August 2016-October 2017CLASS Case ManagerCompleted eligibility determination paperworkCompleted initial assessment, assistance in the enrollment processAdvocacy for the participant in obtaining servicesResponded to crisis situationsIdentification and linking participants with community resourcesOverall coordination of CLASS servicesMonitored services that are providedQuarterly Home visits/Caseload of 30 or moreOther duties as neededGood Home Community Living March 2007-September 2015 (fulltime)HCS Case Manager September 2015- August 2016 (contract)Admitted new clients by reviewing records and application, conducted orientationDetermined clients requirements by completing intake reviews, determine need of therapeutic medical, psycho-social and psychiatric evaluations, reviewed therapistsevaluation, treatment and plans, served as a point of contact for HCS department to develop reports, data validationEstablished treatment programs by setting schedules and routines, coordinating services being provided, arranging resources including transportation and escortMonitored cases by verifying clients attendance observing and evaluating treatmentPrepared clients discharge planning, helped clients achieve wellness and autonomyInteracted with clients/families/guardians and kept track of progress and satisfactionHandled caseload of 30+clients, adhered to professional standards as outlined by rules and regulations. Advocated on behalf of clients; developed effective working relations and cooperation with medical IDT team through entire case management processAssessed, planned, implemented, monitored and evaluated actions required to meet the clients health and human services needs. Supervised staff in group homes/foster careFacilitated IDT meetings, completed person-directed plans, objectives and outcomesMet budget by monitoring expenses, implementing cost-saving actionsMaintained clients records by reviewing case notes and progressHired and conducted new employee orientation, managed on-going training, interviewed clients to assess needs and problem behaviors.Chaired meetings, coordination of services, scheduled appointments, crisis intervention, admission/discharge planning /referral, computerized documentation, court hearings, established guidelines, complied with HIPAA policies and procedures. On call dutiesEarlier Career:NewStart, Inc July 2008-March 2009Engagement LiaisonDallas MetroCare Services June 2004-July 2008M.R. Service CoordinatorEduCare Community Living September 1996-June 2004QMRPValvista Nursing Home October 1980-September 1996Social Service Director/Activities DirectorEducation:East Texas State University Henderson County Junior CollegeBachelor of Social Work Degree -1980 Associate of Arts Degree 1978Volunteer/ActivitiesMission of Arlington-Community ServiceNo Reputation Youth OutreachHospitals, Prisons and Nursing Homes (singing/bible studies)Hospice (cared for the terminally ill)Homeless and MegaCare ministries, choirsMission of Arlington, SheltersS.H.O.W. Ministry (serving the homeless, orphans and widows)Activity Director, Marketing DirectorVolunteer at Potters House- worked with Autistic children |