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Candidate's Name
CUSTOMER SERVICE PROFESSIONALCONTACTStreet Address  Abner PlaceAtlanta, GA Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFILECaring and friendly customer service professional with 5+ years of experience in consumer retail and customer contact center settings. Service-oriented resolution expert with experience providing troubleshooting and support for customers in the technology, retail, healthcare and financial services industries.EDUCATIONComputer ScienceMiles College2020 -2021Birmingham, ALInternshipKaiser PermanenteMedical Office2017-2019James Maddison High school2018  2019Online/Atlanta, GAKEY SKILLSExcellent communicationOrganizedEmpathetic & CourteousDetail-orientedRecords searchMicrosoft ExcelSocial Media (Twitter, Instagram)Problem-solvingINTERESTSLiteratureEnvironmental conservationVirtual Interior DesignYogaTravelEXPERIENCERESIDENT DIETARY AID AUGUST 2021  PRESENTPalms At Lake Spivey Assisted Living Facility  Morrow, GA Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass. Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability. Checked patient insurance, demographic, and health history to keep information current. Organized and maintained patient chart filing system to promote quick data finding for staff.SALES ASSOCIATE  CUSTOMER SERVICESEPT 2020  JUNE 2021JOURNEYS FOOTWEAR  CONTACT CENTER, REMOTE Promoted available products and services to customers during service, account management, and order calls. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products andservices and creating welcoming, positive experiences. Maintained user account data by initiating account access and establishing in database. Responded to customer requests for products, services, and company information.MEDICAL OFFICE INTERN MAY 2017  AUGUST 2019Kaiser Permanente  Atlanta, GA Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass. Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability. Checked patient insurance, demographic, and health history to keep information current. Organized and maintained patient chart filing system to promote quick data finding for staff. Answered telephone calls to offer office information, answer questions, and direct calls to staff.