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Title Supply Chain Customer Service
Target Location US-VA-Alexandria
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RESUMECandidate's Name
Street Address  VILLAGE WAY UNIT CALEXEDRIA VIRGINIA Street Address
Cell Number PHONE NUMBER AVAILABLEE-mail EMAIL AVAILABLECareer Objective:Seeking a position where my area of competence would be needed and contribute my best efforts towards the ? Industry. (Be more specific here, name the position or industry here)Summary skills:Ability to connect with students and help them improve learning skillsExcellent presentation, research, and time management skillsStrong interest in research and teaching, and broadening curricular diversity for the procurement and supply chain departmentAbility to deliver and perform research in area of specializationSkilled in instruction and mentoring of students from different backgroundsPossess strong knowledge on subject taught for procurement and supply chain studentsAbility to generate effective teaching by making use of various methodologiesIn-depth knowledge of supply chain managementAbility to massage PowerPoint and Excel, MS Office Suite,Experience in data processing and administrative dutiesExcellent computer, data entry, and typing skillsCommitted for delivering high quality work and customer serviceSkilled in communicating with colleagues, higher officials, and customers clearly through written and verbal communicationsStrong leadership skills and capability to motivate and manage staff to accomplish great resultsExpert in marketing, planning, expense control, cost analysis, training, staffing, and quality managementKeep record of increasing revenues and reducing costsProfessional Experience:Currently work with Kumasi Technical UniversityDepartment: Procurement and Supply Chain ManagementPortfolio: LecturerLecturing to Diploma and Undergraduate studentsDelivering lectures, developing test papers, grading students based on their performanceInteracting with students and faculty members and assisting in improving curriculumAttending procurement and supply chain conferences and seminars with studentsMaintaining and updating students' scores and attendanceProvided consultative counseling support to undergraduates.Assisted students in goal setting, planning and strategic targeting to help shorten the time it takes for them to succeed.Designed and delivered a tutorial curriculum in line with university and requirements.Delivered high standards of teaching and learning.Participated in faculty meetings and contributed in curriculum reviewIntegrated technology into teaching and assisted in conducting distance learning courses for the schoolMentored and assisted undergraduate students thesisPortfolio: Customer Care representativeCompany Quality Surgical Products Ventures,Period 2011, 2013 (PART-TIME)Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.Resolved an inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume).Became the lead go-to person for new reps and particularly challenging calls as one of the businesss mentors and trainers of both new and established employees.Helped business attain the highest customer service marks in all categories including communication skills, listening skills, problem resolution and politeness.Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations.Portfolio: Data Processing ClerkCompany Simpson and Co. Ltd.Period 2006 - 2009Collecting, compiling, and entering production, sales, and other business data into computer systemCollected data from different departments and entered into computer systemScanning, printing, and storing official documents in electronic format and hard copiesPreparing shift schedules as per guidance of departmental headsVerifying and evaluating data and ensuring zero-error in workPerforming dispatch of couriers, sorting and answering emailsUpdating and correcting data in automated systemsCategorized and compiled data together as per the context, project or departmentQuality management Logistics managementLean management Negotiation in procurementInternational business management Introduction to Supply Chain ManagementWarehouse managementEducational Summary:Graduated with Master of Sciences-Supply Chain Management from Coventry University- UK. In the year 2012Successfully graduated with Higher National Diploma with specialization of purchasing and Supply from Kumasi Polytechnic in the year 2004 now Kumasi Technical UniversityLess is much better. I would only include this below if totally necessary or the job I am seeking.Other Positions held in various institutionCoordinator- Business unit Kumasi Technical University 2012 to dateChairman  Kokofu Health Assistant Training School 2010 to dateBoard Member-Tomco Construction Limited-Kumasi.President  The Apostolic Students and Associate, Kumasi Polytechnic from 2002  2004Organizing secretary  Chaplaincy Board, Kumasi Polytechnic from 2002  2004Board member - The Chaplaincy Board- Kumasi Polytechnic from 2003  2004Adviser to SRC publicity Officer & Womens Commissioner, Kumasi Polytechnic 2003- 2004ACADEMIC PUBLICATIONS1. Osei Asibey, Irene Aikins; Prince Agyeman-Duah; Anita OseiBroni;; HayfordAdjei; Anokye Okofo A. Christian. (March 2014)E-Procurement An Emerging Supply-Chain Management System In The Hospitality Industry: Perspectives Of Hoteliers In The Kumasi Metropolis. European Journal of Business and Social Sciences, Vol. 2, No.12, pp 71-88, March 2014. P.P. 71 - 88URL: http://www.ejbss.com/recent.aspx ISSN: 2235 -767X2.Prince Agyeman-Duah; Irene Aikins; Osei Asibey; Anita OseiBroni(June 2014)Evaluating The Impact Of Outsourcing Of Non-Core Functions In The Hotel Industry: A Case Study Of Anita, Noda And Golden Gate Hotels. . European Journal of Business and Innovation Research Vol.2, No.3, pp. 25-45, June 2014 Published by European Centre for Research Training and Development UK (www.ea-journals.org)3.Anita Osei Broni; Osei Asibey, Irene Aikins; ; Prince Agyeman-Duah (August 2014)The Contribution of Transport (Road) In Health Care Delivery A Case Study Of Mankranso District Hospital In The Ahafo Ano South District Of Ashanti Region.Published by European Centre for Research Training and DevelopmentUK Vol.2, No.4, pp. 30-51, August 2014. (www.eajournals.org).Conference And Seminars Attended:Global Sourcing Sustainability ManagementEfficient Lean Operations Tools Procurement and Ghana EconomyReferencesProf. Owusu AchiawVice Chancellor of Kumasi Technical UniversityP.O. Box 854, Kumasi  GhanaEmail: EMAIL AVAILABLETel: PHONE NUMBER AVAILABLEDr. Alfred OwusuDean of Business SchoolP.O. Box 854, Kumasi  GhanaEmail: EMAIL AVAILABLETel: PHONE NUMBER AVAILABLE

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