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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryDedicated and accomplished Leadership professional with over 40 years of experience in retail operations and management with a proven track record of driving multi-million dollar sales volumes, Process Managements, recruiting, training, and developing high-performing teams.SkillsLeadership and Team Management Compliance and Regulatory Knowledge Operations Management Talent Acquisition Financial Analysis and Budgeting Learning and Development Customer Service Loss Prevention Microsoft Office Suite Crisis Management and Problem ResolutionExperienceTJX Companies INCGeneral Manager10/ 2014 - 05/ 2023 Led and managed overall store operations, achieving consistent annual multi-million dollar sales volumesServedasRapidResponseTeamCaptainforRegion22for2years,ensuring effective crisis management and problem resolutionServedastheDistrict'sStaffingExpertfor2years,overseeing talent acquisition and recruitment processesParticipatedinTJXEmergingLeadersProgramtoenhanceleadershipandmanagementskillsReceived"Exceeds Expectation" rating on Annual Performance Review from 2015 to 2020Activelyinvolvedinworkshopsonfacilitation/presentation, power of mindset, backdraft, and CPI de-escalation training. TJX Companies INCOperations Manager03/ 2011 - 10/ 2014Assistedintheoverallfunctionofstoreoperations,ensuring optimal performance and customer satisfactionParticipatedinBootCampandservedasanactor,small group coordinator, and team leader supportFacilitatedPowerofChoice/Advocacy sessions as a national facilitatorActedastheDistrictTalentandDevelopmentLeader,focusing on employee growth and development. AJ Wright,Operations Manager11/ 2009 - 02/ 2011Manageddailystoreoperations,overseeing inventory, customer service, and staff managementDemonstratedexpertiseintraininganddevelopment,facilitating associate engagement forumsEnsuredcompliancewithcompany,state, and federal guidelines related to employee documentation and policies. Babies R Us, Toys R Us CorporationManager of Operations04/ 2003 - 10/ 2009Oversawallaspectsofstoreoperations,including opening and closing procedures, guest service, and employee productivity Led human resources activities, managing employee files, payroll, compensation, and compliance with regulatory requirementsConductedemployeedevelopmentprograms,facilitated meetings and training sessions, and supervised area managersMaintainedfinancialcontrol,handled money and cash controls, analyzed profit and loss statements, and conducted audits. EducationPolitical Science and Government - University of Maryland, Baltimore County, MD CertificationsFuture HR Leaders Training and CertificationCertified Retail Sales Leadership Facilitator - MOHR Retail Group |
